Riverside Reviews

4.9 Rating 15,653 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

Write Your review

Tell us how Riverside made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
very hard to light
Helpful Report
Posted 4 years ago
Product (cleaner) was not what I expected; no real description at the point of sale; as my grill plates are enamel coated, got the impression that this would be suitable, only to find the small print suggested external application only..! This was raised with 'Customer Services', but sadly received a non-caring/patronising response. So, probably never again..!
Helpful Report
Posted 4 years ago
I’ve had a number of items from Riverside now. The prices are good. Although.. when I received my Weber kettle there was damage to the lower leg rack and on my most recent purchase the packaging was crushed with my fire lighters in powder form. Apart from that, I like these guys.
Helpful Report
Posted 4 years ago
Hi Team, I was very pleased with the products when they arrived, my only criticism was that I paid for the express delivery of 1-2 days, but my products didn’t arrive until 3 days. I Queried the delay to which I received a reply firstly calling me by the wrong name, and then advising it was due to DPD delivering to the NHS as a priority, which I completely understand and agree with. However, If this is the case, it would make sense to remove the option of charging customers for express delivery when this time frame is very unlikely to be met. Kind regards, Jon
Helpful Report
Posted 4 years ago
Order arrived in two parts as advised by phone. Delivery was a few days longer than originally envisaged. Communication could have been better. However product all complete and very satisfied with it. Good price.
Helpful Report
Posted 4 years ago
bought it mail order so didn't really have direct contact.
Helpful Report
Posted 4 years ago
You really dont want me to write this tbh.. got the traeger order 1 day got the next great service . Used the grill once great but went to use the next day and the controller was dead . Awaiting parts from Traeger.. not bad less than a week on a grill that cost over a grand and its broke already.. it's not yr fault just 1 of those things I just hope it doesnt happen again . PS. The £25 Brisket we had planned to cook went to waste as could not freeze again.
Helpful Report
Posted 4 years ago
I ordered a Weber performer deluxe from riverside. I was happy with the fact that the bbq came in the time stated... however when I put the bbq together the condition of it was poor. I found the support leg (rear) missing threading for the screws, and one of the wheel caps chipped . I did get these bits replaced by Weber under warranty, but was disappointed with a £539 bbq that I couldn't use straight away. All in all shopping experience with riverside was good.
Helpful Report
Posted 4 years ago
Would have given riverside 5 stars but as this bbq has been reduced again I don’t think this is fair
Helpful Report
Posted 4 years ago
I have no idea what / if I bought from Riverside. Would be helpful to remind your client?
Helpful Report
Posted 4 years ago
Hi Stephen, You purchased a raffle ticket for one of our charity draws and then received an automated email to leave a review. Good luck!
Posted 4 years ago
I paid for the goods. They sent me the goods. Not much more to say . What do they want? A medal perhaps
Helpful Report
Posted 4 years ago
I have used Riverside for the purchase of all my Weber requirements over the past 6/7 years, always first class prices, customer services and outstanding levels of knowledge in respect of Weber BBQ of all types....wouldn’t buy from anyone else.
Helpful Report
Posted 4 years ago
Poor packaging could not give as a gift to anyone as the box was all torn and dented,
Helpful Report
Posted 4 years ago
The Website wouldn't accept my log in details despite my trying on repeated occasions. Very, very frustrating. We bought the mitts as Christmas presents and don't really know how good they are yet, but if they are like other stuff I have bought from Riverside I am sure they will be first class.
Helpful Report
Posted 4 years ago
I'm not sure when the draw is! I'd love to win it though
Helpful Report
Posted 4 years ago
Hi there - the pages for each charity raffle clearly state the Summit Charcoal will be drawn on March 28th and the Timberline on May 2nd. Best, Riverside
Posted 4 years ago
You get what you pay for and these are nothing special but acceptable, will have to add some cones and sprigs to make it look less artificial
Helpful Report
Posted 4 years ago
Fantastic prices, mega fast service, even deliver at weekends including Sunday’s.
Helpful Report
Posted 4 years ago
So fiddly to assemble. Should be simple
Helpful Report
Posted 4 years ago
Not your fault but to put the BBQ together was ridiculous. About 50 pieces.
Helpful Report
Posted 4 years ago
Great product unfortunately a flower head was missing.
Helpful Report
Posted 4 years ago
Riverside is rated 4.9 based on 15,653 reviews