Rinaldo's Reviews

Name: Rinaldo's
Address: Unit 12, Lakeland Food Park, Crook Road, Kendal, Cumbria
Rating: 4.96

5.0 Rating 722 Reviews

99 %

of reviewers recommend Rinaldo's

5.0

Based on 722 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Rinaldo's 5 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and quick service. Great tea and coffee.”

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Posted 9 months ago

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Thanks so much for your lovely feedback Linda ❤️

Posted 9 months ago

“Great product, delivered promptly.”

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Posted 10 months ago

“Brilliant Service. Thank you - we will be back!!!”

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Posted 10 months ago

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Fantastic! We look forward to it Jane x

Posted 9 months ago

“As always Exellant coffee best we have tasted quick delivery really nice genuine people and amazing espresso machines”

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Posted 10 months ago

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And you have the very best machine Bryan! Thanks for your lovely feedback. Glad you're enjoying the coffee too. New ones incoming!

Posted 9 months ago

“Deliveries from Rinaldo’s are always promptly be return f order!”

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Posted 10 months ago

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Great to hear Elisabeth. Thanks so much for your review

Posted 9 months ago

“Always great coffee and fast and easy delivery!”

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Posted 10 months ago

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We love to hear that Matt. Thanks so much for your review!

Posted 9 months ago

“Always great coffee. It’s always nice to see new single origins to try.”

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Posted 10 months ago

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Thanks so much for your lovely feedback Jack x

Posted 9 months ago

“Prompt delivery and delicious coffee”

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Posted 11 months ago

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Thank you ❤️

Posted 10 months ago

“Quality coffees and quick delivery.”

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Posted 11 months ago

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Lovely to hear. We've got some new ones coming on next week too! ❤️

Posted 10 months ago

“I purchased an ECM Technika Profi V from Rinaldo's, along with a VST basket and bottomless portafilter. Communication - primarily with Jayne - was superb before, during and after delivery. There was a tiny issue with some sticky residue on the joysticks that I noticed when unpacking the machine. I emailed Jayne late at night - expecting a response the next day - but she replied within minutes. Lovely to be able to write so positively in this day and age when good customer service is a rarity. Worth mentioning, too, that the included 1 kg of their own specialty coffee is also excellent. It's a fantastic machine - and the coffee it makes is delicious - though it's good to know that, should anything go wrong in the future, Rinaldo's will be there to help.”

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Posted 11 months ago

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Thank you so much for your lovely review Jeremy. It's been a joy to deal with you and I'm so glad you enjoyed the coffee. Wishing you many happy coffee years ❤️

Posted 10 months ago

“My main purchase was for a Eureka Grinder from the website and was dispatched and delivered quickly. I also got some single-origin beans, the Murambi Hill Coffee which I have enjoyed. I would definitely use Rinaldo's again!”

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Posted 11 months ago

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Thank you Alex ❤️

Posted 10 months ago

“Rinaldos is a delightful find on the edge of the Lakes offering a truly immersive coffee and tea experience.”

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Posted 11 months ago

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Thanks so much Sam. It's such a lovely place to work and our customers are pretty awesome too! ❤️

Posted 10 months ago

“The friendliest, most helpful business people you could hope to deal with. Superb coffees supplied through a very customer-centric online ordering/subscription service, making account management so easy. Highly recommended!”

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Posted 11 months ago

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Thank you so much John, we love seeing you too when you pop in.

Posted 10 months ago

“I've been a subscriber to Rinaldo's for 4 years, and they have never failed to provide interesting, well-roasted ground or whole-bean coffee through the mail. As a Cumbrian, I am proud to continue to support a Cumbrian enterprise.”

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Posted 11 months ago

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And we love having you as a fellow cumbrian supporter! Thank you so much for your lovely review. Long may we continue to make your coffee dreams come true ❤️

Posted 11 months ago

“informed me when stock was back in and prompt delivery after order.”

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Posted 11 months ago

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Thank you for your review ❤️

Posted 11 months ago

“Amazing coffee and a gorgeous little pack put together for a friend's birthday with a dinky yet keenly priced french press. Really felt that we had a personal service, even though we spoke at the telephone.”