“The order was missing the tins but the customer service was exceptional hence the two stars.Ordered from Ringtons before and always had great service so was upset about this Xmas order.”
“As I ordered 3 biscuit hampers as presents, it was annoying to have only 1 delivered. This made me look rather mean. There was no answer from their telephone number and although I left details no one called me back. The second day of trying did get a response and 2 more hampers were sent. No compensation for the error was offered.”
“Total confusion over delivery / delivery address / date / not delivering / did not tell us....... Asked for a manager to call regarding another matter over a year ago but they never did. However, nice people, try hard but could be so much better.”
“Tea is as usual great. However service was awful. Your system managed to change my address the postcode was correct but you changed the road to somewhere else entirely. My post person managed to find my parcel just before it was returned to you. I had already paid ?40 ish.Your staff on the phone were VERY unhelpful and just kept saying it was my fault and they were not interested. Not sure I will ever bother using your service again”
“Umm only because i havent received my parcel yet and its been nearly 3 weeks. I know Ringtons tea is lovely and delicious but wouldn’t mind someone chasing up. It was for Christmas morning…”
“I had a delivery issue which I did contact customer services about and it was being passed on to the relevant person. Unfortunately, no one bothered to contact me back which was disappointing. A simple email back wouldn't have taken a few moments but with the lack of customer service I wouldn't bother ordering again.”
English