“I love Ringtons biscuits excellent quality so I decided to.buy the christmas cake mix in fact I bought two
Made up as on the box. Left in for 2.5 hours felt good on the top.no nice christmas smell.ledt to cool..eventually got out of the container and raw at the bottom
Back in oven another hour still raw at the bottom.
Awful purchase”
Hi Valerie,
Thank you for sharing your feedback. We’re really sorry to hear that the Christmas cake mix didn’t turn out as expected. We understand how disappointing that must have been, especially when you were looking forward to a festive treat.
We’ve been producing cake mixes for over 10 years and have thousands of happy customers, but we also know that every oven is different, and baking times can vary quite a bit. This can sometimes lead to uneven results, even when following the instructions.
Your comments are very valuable to us, and we’ll review them with our product team to see if we need to make any changes to the instructions.
Thank you again for your honest feedback and for being a loyal fan of Ringtons biscuits, we truly appreciate your support.
Kind regards,
Team Ringtons
“My mum has a ringtones rep come one a month. So I know the biscuit selection gift box,Festive Toffee & Fudge Tin & Shortbread Selection. Where the perfect Christmas gifts.
All packaged and presented well.”
Thank you for the 5-star review, Thomas! We’re delighted your mum enjoys the monthly Ringtons visit and that you’re happy with your goodies. We’re glad they’re a perfect Christmas gift and that everything was well presented. ☺️
Kind regards,
Team Ringtons
“First time that we have used Ringtons, buying as a Christmas gift to be sent on our behalf. We were very pleased with the choices available and found the whole process easy to follow.”
Hi Gillian,
Thank you so much for getting in touch and sharing your thoughts about our Chocolate Brazil's, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on. Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact. Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size from 350g to 200g, and the price has been adjusted accordingly from £11.99 down to £9.99. That way, the chocolates stay just as you know and love them. It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers. For transparency and to ensure our customers knew of the change we did highlight it in our product description on the website. Please see below
• Ringtons Milk Chocolate Brazils
• Limited Edition
• Brazil Nuts covered in smooth milk chocolate
• A firm festive favourite
• 200g Box
Go nuts for our famous Milk Chocolate Brazils! Crunchy, buttery Brazils are smothered not once, but twice in velvety milk chocolate - because once just isn't enough.
In order to maintain quality and value for money, this item replaces a 300g version sold previously. While the size has changed, it remains crafted with the same care and quality you expect from Ringtons.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
Kind regards,
Team Ringtons
“Easy to use site - items out of stock were clearly shown - important as I ordered very near to Christmas . Ordered received very quickly within a few days”
Thank you for the 5-star review, Patricia! We’re glad you found the site easy to use, that out-of-stock items were clearly shown, and that your order arrived quickly near Christmas!
Kind regards,
Team Ringtons
“My Sister was pleased with her gift but was lucky to receive it. The parcel was left at a different address and was left out all night despite there being a parcel box. Good product but, very poor delivery service and I paid extra for the delivery!!!”
Hi Paul,
Hi Paul,
I’m really sorry to hear about the delivery issue wth Royal Mail. The parcel arriving at a different address and being left out all night isn’t acceptable and it isn't what we want for our customers.
If there was anything damaged please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and we’ll help resolve this.
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
Thank you for the 5-star review, Kim! We’re delighted the order arrived a couple of days before the promised date and that you’re happy with the service and quality of our hampers. We appreciate your support.
Kind regards,
Team Ringtons
Thank you for the 5-star review Frank! We’re delighted you were satisfied with on-time delivery, quality, and free delivery. We appreciate your recommendation and support.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We're delighted you've enjoyed our Christmas hampers and the quality over the years. We appreciate your support! Thanks for choosing Ringtons.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re glad you think our products are fantastic. We appreciate your support and are here if you need anything else.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re glad to hear you received a quick and helpful response from our team. We appreciate your feedback and are here if you need anything else.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted your niece enjoyed the Christmas hamper and that you’re pleased with our products. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted you enjoyed the quality and taste of our products, and appreciate your kind words.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted you’re enjoying our products and that you find them good quality and affordable. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted you enjoyed our selection and that delivery to Ireland was at normal prices. We’re glad our communication met your expectations.
We look forward to welcoming you back for your next order. If you ever need anything, just let us know.
Kind regards,
Team Ringtons
“Although I have given five stars for this review I was annoyed that my parcel was sent without the gift tag in. I was unaware about this for quite a while and when they finally told me they only refunded the £1 the gift card cost. This did cause a lot of inconvenience and the person I had sent it to hadnt a clue where it had come from.It should not have taken well over a week to realise the problem”
Hi Pauline,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively issued refunds and sent emails including a £5 gift voucher code to those customers who could have potentially been affected by a fault with our gift message printer. Sadly, this issue was not communicated to us before some orders were processed. As a result, some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If there is anything further we can assist you with, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
