Hi Carole,
Thank you for your wonderful review! We're thrilled to hear that you find our products excellent. Your satisfaction is our top priority, and it's great to know our efforts are resonating with you!
Warm wishes,
Team Ringtons
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our tea and treats, and that the delivery was speedy. Your satisfaction is our top priority, and it’s lovely to know we hit the mark!
Warm regards,
Team Ringtons
Hi Julie,
Thank you for your wonderful review! We're thrilled to hear that you love our Hot Chocolate Sachets. They truly are a delight, and it's great to know they stand out to you! Your support means the world to us.
Warm regards,
Team Ringtons
“Great selection of Christmas gifts at a reasonable price. I know from experience that Ringtons products are exceptional quality and my family love this brand for a Christmas gift. My items were beautifully packaged and arrived promptly. All the items have excellent dates well into 2026.”
Hi Wendy,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found a great selection of Christmas gifts at reasonable prices and that the quality of our products met your expectations. It's fantastic to know your family loves our brand! We're so glad everything arrived beautifully packaged and on time.
Wishing you and your family a joyful holiday season!
Warm regards,
Team Ringtons
Hi Pat,
Thank you for your lovely review! We're so pleased to hear that everyone enjoyed the gifts and biscuits. Your kind words truly warm our hearts!
Best wishes,
Team Ringtons
Hi Barbara,
Thank you for your lovely feedback! We’re so glad to hear you’re happy with your order. We appreciate your thoughts on the packaging and although our Monty Box makes a great Christmas gift, we do hold this gift all year round, hence the packaging being in a plain box, suitable for all year round.
Warm regards,
Team Ringtons
Hi Eileen,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warmest wishes
Team Ringtons
Hi Peter,
Thank you for your fantastic review! We're delighted to hear that you enjoyed our tea, biscuits, and cakes. It’s always great to know our products are appreciated, and we can't wait to see you again!
Wishing you all the best,
Team Ringtons
Hi Christopher,
Thank you for your fantastic review! We're delighted to hear that you're pleased with your order. Your support means a lot to us!
Warm regards,
Team Ringtons
“Fabulous service…quick delivery!
Had issues on opening hamper( Xmas gift for family friend)as box was damaged and an item was missing.. rang Ringtons straight up and their response on sending out new box and alternative item was second to none!!
A very happy customer!!”
Hi Tracey,
Thank you for your fantastic review! We're delighted to hear that you experienced fabulous service and quick delivery. It's wonderful to know how promptly we were able to resolve the issue with your hamper, and we truly appreciate your understanding. Your satisfaction means the world to us!
Warm regards,
Team Ringtons
“Buy from Ringtons and I can assure you you will never be disappointed.No-matter what you choose,whether from gifts or food you will be delighted,the prices are very fair,customer service is excellent and delivery is really swift.I've never returned anything so can't comment on that.”
Hi Joan,
Thank you for such a glowing review! We're delighted to hear that you’ve had such a positive experience with our products and service. Your satisfaction is our top priority!
Warm wishes,
Team Ringtons
“Sent ti wrong address realised soon as ordered sent email, didn't receive rang up when email said was delivered rang uo very unhelpful more a less my fault not checking nothing they could do”
Thank you for reaching out. After reviewing your order in detail, I can confirm that it was placed on Friday, 31st October at 6:00 AM with the delivery address you provided at the time of purchase. As our offices operate Monday to Friday from 08:30 AM to 5:00 PM, this was outside our business hours.
We send confirmation emails immediately after an order is placed, which allows customers to review and verify all details, including the shipping address. We also provide a 30-minute window for any changes before processing begins. In this case, your order was dispatched the same day, and a shipping confirmation was sent to you at 14:16 PM.
When you contacted us on Friday 31st October, an email was initially sent to us stating the address which you had entered as your shipping address. When you sent your next email/phone-call, the order had already been delivered or was en-route to the address specified during checkout. If the parcel is refused and returned to us, we will issue a full refund promptly upon receipt.
We appreciate your understanding and remain available should you have any further questions.
Warm wishes
Team Ringtons
Hi Pauline,
Thank you for your fantastic review! We’re delighted to hear that your ordering experience was easy and that your goods arrived quickly. Your feedback truly brightens our day!
Warm wishes,
Team Ringtons
“I placed an order as a birthday gift in plenty of time, birthday has gone and now told only part of the order has been dispatched, looks like it’s time for Ringtons to manage deliveries in house again, rather than get other companies to make them unreliable.”
Hi Robert,
Thank you for your feedback. We're truly sorry to hear about the delays with your order, especially when it was intended as a birthday gift. We understand how disappointing this must be, and we appreciate you bringing this to our attention.
We are aware there has been a delay on our Breakfast Tea Bundle. I have of course forward your feedback onto our online team who will resolve this for you. In the meantime, thank you for your patience, we appreciate it.
Warm regards,
Team Ringtons
“I came across Ringtones on FBook. I gave them a try and ordered ever since. Proper British cuppa. Quality biscuits. Even the two T towels I bought were very pretty and good thick quality. Ringtones takes me back as a child, good quality . Quality bakes, biscuits & tea . And they make, like grandma used to .”
Hi Cammie,
Thank you so much for your wonderful review! We're thrilled to hear that our products remind you of childhood memories. Your support means the world to us!
Warm wishes,
Team Ringtons
Hi Steven,
Thank you for your lovely review! We're thrilled to hear you enjoyed our products and that you'll be back for more. Your support is greatly appreciated!
Warm wishes,
Team Ringtons
Hi Yvonne,
Thank you for your lovely review! We’re delighted to hear that you find our hampers to be such great value. Your support is truly appreciated, and we can’t wait to see you again soon!
Warm regards,
Team Ringtons
“Ordered a few bits for Christmas, but have had them before So expecting the same high quality
As usual the service from order time till delivery was exceptional. Can’t do without my Ringtons Gold Tea”
Hi Elaine,
Thank you for your wonderful review! We're so pleased to hear that you're expecting the same high quality from us and that our service has met your expectations. It's great to know you can't do without your Ringtons Gold Tea, your loyalty truly means a lot to us!
Warm wishes,
Team Ringtons
Hi Andy,
Thank you for your fantastic review! We're so glad to hear that you received excellent service and that your order arrived quickly. Your recommendation truly means a lot to us, and we can't wait to see you again!
Warm regards,
Team Ringtons
“This was a birthday gift for a special birthday. Products were presented nicely and tasted same.
Received on time by Royal mail
Would recommend to anyone who is looking for a special gift to someone who is a tea/ coffee drinker”
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that your birthday gift was well-received and that everything arrived on time. It's fantastic to know that our products made such a special occasion even more memorable. Your recommendation means the world to us!
Warm regards,
Team Ringtons
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