Thank you for your fantastic review, Catherine! We're so glad you discovered Ringtons during your holiday in Northumberland, and it's wonderful to hear you’re enjoying our tea all the way in London. We strive for excellent ordering and delivery service, so we appreciate your kind feedback. If you need anything else or have any questions, don’t hesitate to reach out! Happy sipping!
“I've been a customer for nearly 2 years now & your products don't disappoint! I have a particular taste but I love your decaf tea! My friends and family are complimentary about any of the products I buy!”
Thank you so much for your amazing review, Jinty! We’re thrilled to hear you’ve been a loyal customer for nearly two years and that our products continue to meet your expectations. It's great to know your friends and family appreciate them too! If you ever need assistance or have any questions, don’t hesitate to reach out. Happy sipping!
Thank you for your wonderful review, Graham! We're delighted to hear that our products and delivery met your expectations. Providing great service is our priority, and it's fantastic to know you felt that! If there's anything else we can assist you with in the future, just give us a shout. Happy enjoying!
Thank you for your lovely review! We're so pleased to hear that you always have a nice experience with us. Your satisfaction means the world to us, and we’re here to keep providing that delightful service. If there's anything else we can do for you, please let us know!
Thank you for your feedback, Sandra! We truly appreciate your kind words about our service. We're sorry to hear that the new Green Tea didn't meet your expectations. Please reach out to tea@ringtons.co.uk if there is anything we can help with regrading this product. If there's anything specific you’d like to discuss or if you have any suggestions, please feel free to email us. We hope to hear from you soon!
Thank you so much for your lovely review, Margaret! We're thrilled to hear that you and your family of friends love our tea, coffee, and biscuits. It means a lot to us that you enjoy our products! If there's anything more we can do for you or if you'd like to explore more options, feel free to reach out. Thanks for sharing!
Thank you for reaching out, Robert. We're sorry to hear that your coffee bags haven't arrived yet. We understand how frustrating this can be and appreciate your patience. I can see that our courier has tried to deliver these previously so sorry you seem to be missing each other however, this item is showing that it is out for delivery today for you.
Thank you for your incredible review, Hannah! We're thrilled to hear you think our brew is unbeatable. We take great pride in our tea, and your enthusiasm truly makes our day! If you ever have any questions or need assistance, we're here to help. Cheers to many more perfect brews!
“Have been a customer for years as I live the products. However in the middle of March I made an online order on quick delivery. The chocolate Mallows were out of date. I had a very quick response and apology and within 2 days had a fresh delivery. This too was also out of date so I requested a refund. Ringtons claim to have previously discussed out of date Mallows with there packers yet it still occurred. Stung twice so I'm reluctant to order online again. It's an hours journey to the nearest shop that sells them and don't want to use the doorstep salemen just to stock up on biscuits as I don't buy the tea and. Coffee. Disappointed customer”
Thank you for sharing your experience, Elizabeth. We sincerely apologise for the issues you faced with your orders. It’s disappointing to hear about the out-of-date Mallows, especially after our quick response. Your feedback regarding our packing process is invaluable, which has now been resolved. We understand your hesitation to order online again, and we appreciate your loyalty. If there's anything specific we can do to assist you further, please don't hesitate to reach out. We hope to have the opportunity to regain your trust. I have sent an email to discuss this further
“I ordered the twin pack biscuits. 100 packs and the Radio and Helta Skelta Musical Tins. The biscuits are scrumptious and I can fill the tins with them to make lovely gifts. Requested online and delivered within days very good service.”
Thank you for your lovely review, Denise! We're thrilled to hear that you find our biscuits scrumptious and that they make perfect gifts in the musical tins. It's great to know that your order was processed quickly and you received such good service. If you need anything else or have any questions, don’t hesitate to reach out. Enjoy your treats!
Thank you so much for your lovely review, Kate! We're thrilled to hear you're enjoying a great cup of tea and that your friends are impressed with your brewing skills. It's wonderful to know our tea bags are making such a positive impact. If you ever need anything or have any questions, we're here to help. Happy brewing!
Thank you so much for your excellent review, Ethel! We’re thrilled to hear that you’re enjoying our tea and found our online service to be great. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy sipping!
“I look forward to my Ringtons delivery so much, just like my Mum and other family before me. You employ such personable people who offer your wonderful range of beverages and treats with such friendliness and no hard sell. Please never stop! 🙏”
Thank you so much for your lovely review, Jayne! We're absolutely delighted to hear that you look forward to your Ringtons delivery just as your family did before you. Our team takes great pride in providing a friendly service, and your kind words mean the world to us. We promise to keep the good vibes coming! If you ever need anything, just let us know. Happy sipping!
“I used to work for Ringtons in the 90s and I’ve never stopped drinking their tea, I drink the gold tea as I like it strong and you can taste the flavours, yes you pay that little bit extra but you are getting it delivered to your door and with more in the goody basket, I’d never drink anything else but Ringtons tea”
Thank you for your wonderful review, Adam! It’s fantastic to hear that you used to work for Ringtons and have been enjoying Ringtons tea since the 90s. We love that you appreciate the strength and flavour of our gold tea. The delivery to your door is our pleasure, and we’re thrilled that you're happy with the extra goodies, too! If you ever need anything or want to share more of your tea journey, feel free to reach out. Happy brewing!
“The delivery was a Mother’s Day gift so to be delivered elsewhere so I don’t know what it is like yet. Both my mother and her neighbour are away this week, so I had to change the safe place then the date. The tracking service only allows you to make one change so I could not change the date!
The Royal Mail delivered a day earlier than the original email and left the package somewhere different. I just hope it won’t be too soggy when it is collected!
So, beware of the Royal Mail tracking service.”
Thank you for taking the time to share your experience, George. We're glad to hear that you chose our service for a Mother's Day gift, but we're sorry for the challenges you faced with the delivery and tracking. It sounds frustrating having to navigate those changes. We appreciate your feedback regarding the Royal Mail service; we’ll certainly take this into account. We hope the package arrives in great condition and provides your mum with a lovely surprise when she returns! If there's anything else we can assist you with, please let us know.
“Lovely flavoured Tea, whether breakfast, decaf or normal. Great selection of sweets and biscuits. Prompt attention to packing order and dispatching. Not only that prices are good.”
Thank you so much for your lovely review, Lorna! We're thrilled to hear that you enjoy our selection of teas. It’s great to know you appreciate our selection of sweets and biscuits too! We pride ourselves on prompt packing and dispatch, so your kind words mean a lot to us. We look forward to seeing you again soon! Happy sipping!
“We started getting Rington's delivered during the pandemic. Because of my health conditions, we were on the highest level of isolating, so we weren't getting out much, and as well all know, stocks of some items were running low. We saw them in the village (and they might have come to the village market) and looked them up, and the rest is history as they say!
We went into loose leaf black tea with them as we all love a good cup of tea... or 2! We started trying some of their other products and I absolutely fell in love with their hot chocolates! It's been fun to see how they've managed to expand their business further! I know people on my mum's street that have started using Rington's since seeing us use them.
I love when our delivery person comes with their basket of goodies, and when they get to know you, they personalise the basket a bit more to your tastes. It feels like a very old fashioned, yet somehow young and hip (and the new packaging is decidedly more chic!). I think the new herbal teas help with this younger vibe - yes they're actually traditional flavours, but boy has the marketing team gone all out on this one! The "digest" tea very much reminds me of a tea I used to get when I lived in Germany, which I appreciate.
I really enjoy their "treats" as well as their themed special items each season. They're collectible, in my opinion, and I'm enjoying choosing one or two pieces from each new set. All their items make for lovely gifts, too.
My one ask, please, Please, PLEASE do more of your biscuits in gluten free!”
Thank you so much for your heartfelt review, Rachel! We're thrilled to hear that our deliveries have brightened your time during the pandemic and that you're enjoying our loose leaf black tea and hot chocolate. It's lovely to know that your salesperson and their personalised touch makes a difference! We appreciate your feedback on our gluten-free biscuits and will certainly take that into consideration. Your support means the world to us, and we're excited to keep expanding our offerings! Happy sipping and treating!
Thank you so much for your lovely review, Angela! We're thrilled to hear that our tea is the perfect start to your day and helps keep you refreshed. Your enthusiasm warms our hearts! If you ever need anything else or have any questions, just let us know. Cheers to many more delightful cups! ♥️
“Have had Rington’s products delivered to me fir for at least 15 Years maybe more. Top quality Goods brilliant salespeople Efficient friendly abd very helpful my Andy looks after me very well Thanks”
Thank you so much for your wonderful review! We're thrilled to hear that you’ve been enjoying Rington’s products for over 15 years. Our team takes great pride in providing top-quality goods and exceptional service, and it's fantastic to know that Andy has been looking after you so well. If you ever need anything, just give us a shout. Here’s to many more years of delightful experiences with us!
“I never took tea bags on holiday before Ringtons. There are one or two brands come close but they are way more expensive. Never without Ringtons in my cupboard..biscuits are fab too.”
Thank you so much for your wonderful review, Alison! We're thrilled to hear that Ringtons has become your go-to for tea, especially on holiday. It’s great to know you’re enjoying our biscuits as well! We appreciate your support and are always here to keep your cupboard stocked. Cheers to many more delightful cups of tea!
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