“I made a Christmas order on November 27th for a parcel to be delivered to an address in Italy. I asked on email and also queried to Customer Service if this would be possible. On both ocassions I was told my parcel would be delivered without any problems. Two days before Christmas the order was tracked to still be in Maidstone and would not reach Italy until December 30th. I was given a full refund because of the delay but was told my gift would still be delivered. In the new year I get emails from DHL in Italy asking for more money to deliver my parcel. Customer Service passed my details over to an Ecommerce Trading Assistant who tells me there is nothing they can do. Apparently everything is in the small print and that the 'majority' of overseas parcels get to their destinations, which I find a bizarre admission to make. All parcels should be delivered not the majority. In my view Ringstons are supposedly a reputable company who I believed I could trust. They pride themselves on delivery, but this heritage brand is not telling their customers the whole truth when it comes to overseas delivery. I will not be using them again.”
“Your delivery of my order was prompt, efficient and everything I ordered was in the box. You brought me your wonderful Christmas cared about feeling at just the right time after a painful operation. The only thing I did miss was no chocolate ginger biscuits. Is this a line you have discontinued? Please keep sending me update emails. Thank you for being there, keep up the good work. I do miss the house calls I got up in Lincolnshire now that I live in Ross-on-Wye. This is why your emails are so important. A huge big thank you. Happy New Year to you all. God Bless you.”
“I'm a regular customer but some of these items were not available from the local van. This was the first time using the website which was very easy to navigate. The delivery was very speedy and delighted with the purchases.”
“Great communication and very quick delivery to London just before Christmas. Thank you. I’ve introduced a family northern tradition to a family in Dorset.”
“The quality of the gold teabags is superb. We live in a very hard water area & these tea bags are the only ones that don’t form a scum on the cup. They taste like tea should too. The biscuits we can highly recommend too. The Christmas tree tin & musical tin purchased are an absolute success! We cannot recommend Ringtons highly enough. Sarah, our local rep is such a lovely lady to deal with. It is also good to know we are supporting a long established family firm. Thank you.”
“Bought these for my husband as he likes plain chocolate liquors. These were well received as full of liquor. Will definitely buy them again and I would highly recommend them.”
“A last minute gift for Christmas, ordered online and delivery was within 2 days. Wonderful chocolate Brazil nuts. Present was a hit, always good quality.”
English
