Hi Gail,
Thank you for your excellent review! We’re thrilled to hear that you’re happy with both our product and service. Your support really inspires us to keep delivering the best!
Warm wishes,
Team Ringtons
Hi Daksha,
Thank you for your amazing review! We're thrilled to hear that you had an excellent experience with our team and that you were impressed with the speedy delivery. Your kind words truly motivate us to keep providing the best service we can!
Warm regards,
Team Ringtons
“Always have excellent service from Ringtons. Their tea is sublime. I first had it when I was recovering from chemo and it was the first cup of tea I'd been able to tolerate for 6 months.
The biscuits are delicious especially by the apple crumble shortcake and the triple choc cookies.
Once you've tasted a good cup of Ringtons tea ,you'll be hooked.”
Thank you so much for your heartfelt review! We’re truly honoured that our tea could bring you comfort during such a challenging time. It makes us so happy to know that our biscuits, especially the apple crumble cookies and triple choc cookies, have won your heart. Once you’ve tasted Ringtons, you’re always part of the family!
Warm wishes,
Team Ringtons
Hi Joanne,
Thank you for your fantastic review! We're thrilled to hear that you love our products and found our website easy to use. Quick delivery is something we strive for, and it's great to know we hit the mark! We appreciate your support and look forward to seeing you again soon.
Warm wishes,
Team Ringtons
Hi David,
Thank you so much for your glowing review! We're thrilled to hear that our Gold tea hit the mark for you. It's always our goal to provide excellent brews and speedy service. We look forward to seeing you again soon!
Warm wishes,
Team Ringtons
Thank you for your brilliant review! We’re thrilled to hear that the recipient was delighted with their surprise package. Your kind words about our service and delivery mean so much to us!
Warm regards,
Team Ringtons
Hi Sara,
Thank you so much for your kind review! We’re thrilled to hear that you found our team helpful and efficient over the phone. Your positive experience is what we strive for, and we truly appreciate your feedback.
Warm regards,
Team Ringtons
“Always have a good experience with Ringtons, good quality items, love the treats. I would buy them all. Very quick delivery. Lovely gift ideas as well. Really pleased with my purchases. 😃.”
Hi Valerie,
Thank you for your amazing review! We're thrilled to hear that you always have a great experience with Ringtons and that you love our treats. It’s wonderful to know that you find our delivery quick and our gift ideas Your satisfaction means the world to us!
Warm wishes,
Team Ringtons
“I ordered a Retro Sweet Gift as part of my Christmas gifts, this was a blast from the past and takes me back to my childhood, such a lovely idea! Unfortunately I also ordered the Ringtons 4 variety twin packs and a lot of the biscuits were broken. I think the problem was with the packing as the biscuits were packed in a bigger box and they had been sliding around in that box. Needless to say that the biscuits themselves were wonderful and I am tempted to do another order! Lynn :-)”
Hi Lynn,
Thank you for your lovely review! We’re thrilled to hear that the Retro Sweet Gift took you on a delightful trip down memory lane. We're sorry to hear about the condition of the biscuits, and we appreciate your feedback regarding the packing. If you have any pictures of the broken biscuits, please send them to us tea@ringtons.co.uk
Warm regards,
Team Ringtons
Hi Louise,
Thank you for your lovely review! We're delighted to hear that you're pleased with your purchase and found great gifts with us. Your support means so much, and we can't wait to welcome you back soon!
Warm wishes,
Team Ringtons
Hi Peter,
Thank you for your excellent review! We're delighted to hear that you are enjoying our products and that our delivery service met your expectations. Your support is greatly appreciated, and we look forward to seeing you again!
Warm wishes,
Team Ringtons
“Bought for Christmas gifts. Beautifully presented individual gifts that were delivered promptly. Well packed - nothing was going to move/get squashed in that box!! Very impressed!”
Hi Sue,
Thank you for your lovely review! We're delighted to hear that your gifts arrived beautifully presented and in perfect condition. It’s wonderful to know that our prompt delivery and careful packing left such a great impression on you. Your feedback truly makes our day!
Warm wishes,
Team Ringtons
Hi Mary,
Thank you for your fantastic review! We're delighted to hear that you found our ordering process easy and that our products and delivery met your expectations. We truly appreciate your support!
Best wishes,
Team Ringtons
“Just what I wanted for Christmas gifts , beautiful boxes of biscuits and tea
Fast delivery and wrapped well thank you for taking the stress out of buying for friends and family….”
Hi Eileen,
Thank you for the lovely review! We're thrilled the gift boxes were just what you wanted and it's helped take the stress out of shopping. If you need anything else, just let us know.
Warm regards,
Team Ringtons
“Biscuits great.
Subscribed for 3 month delivery, notification of timing and dispatch via email was a matter of 5 hours which gave me no time to cancel, still had products left! Poor service, hence 3 stars. As a consequence subscription cancelled.”
Hi Joanna,
Thank you for your feedback. We’re glad to hear you enjoyed the biscuits, but we’re truly sorry to learn about the issues with your subscription notifications. Providing timely updates is important to us, and we appreciate you letting us know that this didn't work for you.
The good news is, we do have a doorstep service in your area, if you would like to know more information on this, please contact our Customer Care Team to help Tel 0800 052 2440
Warm wishes,
Team Ringtons
“I bought this hamper as a birthday gift to be sent direct to a friend who lives far away from me. She's just called to say she kept taking the packs to work to share but couldn't bear to so has eaten them all herself! She said they are some of the best biscuits she's had, and she is quite the expert.
Great communication and speedy dispatch, only missing a star because it would be great to be able to add a gift message and specify a delivery date. I tried to time it right but it ended up arriving 2 days before her birthday so I had to text to say there was a parcel for her not to open and when she did it was from me! Otherwise I would definitely order again”
Hi Georgina,
Thank you for the lovely review! We’re thrilled the biscuits were a hit and that the dispatch was speedy.
I'm so sorry that you missed seeing the gift message option, if you need help with this on your next order please contact our customer care team and they will be happy to help.
Warm regards,
Team Ringtons
Hi Jacqui,
Thanks for the lovely review! We’re glad you enjoyed the selection and that everything arrived promptly. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
“Slow delivery and I had to chase twice for the order. The agreement they have with Parcel Force is to chase after 5 days. Literally my order came battered and squashed in a damages box. Emails sent to Ringtons are not responded to for 48 hours, so after 2 emails I ended up having to phone.”
Hi Rachael,
Thank you for your feedback. We're genuinely sorry to hear about the issues with your delivery and the condition in which your order arrived. We understand how frustrating this must have been and truly appreciate you bringing it to our attention.
Having reviewed your correspondence, I can confirm that your original email was received on Friday, 31st October at 17:54. As our office hours are Monday to Friday, 08:30 to 17:00, your message was responded to on Monday, 3rd November at 09:13, within our standard response timeframe.
While our policy allows up to five working once in the hands of Royal Mail, we certainly expect all parcels to arrive in good condition. To help us resolve this matter promptly, please email photographs of any damage to the contents to tea@ringtons.co.uk.
Warm regards,
Team Ringtons
Hi Penny,
Fantastic to hear! We're thrilled you were impressed with the packaging and that the nut selection stood out for gifting. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“Ordered gift box for Aunty's 90th birthday
Not Rington's fault but the delivery date was confirmed then cancelled then delivered eventually after my elderly aunt had waited in
She was very pleased with the gift but she was inconvenienced by the delivery error”
Hi there,
Thank you for sharing your feedback. We’re really sorry for the delivery hiccup, sadly we have no control over Royal Mail which can be very frustrating for us and for our loyal customers. Please accept our apologies for the inconvenience caused to your Aunty. We’re glad the gift was still appreciated 😊
If there’s anything else we can do to assist, please let us know.
Kind regards,
Team Ringtons
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