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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Well packaged, quick delivery & a good quality product. Very happy 😊
Helpful Report
Posted 4 years ago
Very pleased with the Yamaha piano from Rimmers Music. Prompt delivery, free of defects and courteous customer services assistance. Would certainly recommend.
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Posted 4 years ago
Easy to register for lessons but so far nobody has got back to me yet
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Posted 4 years ago
Hi We have checked as your details have been allocated to one of our teachers. They have confirmed that we have tried to contact you and have left a message Regards Cathy
Posted 4 years ago
Brilliant, super quick delivery
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Posted 4 years ago
Great service. Very helpful. Prompt delivery.
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Posted 4 years ago
They don’t do returns very well. I sent back an item last Wednesday the 22nd. I am still waiting for a refund 9 days later. There is no need for this petty behaviour. I will buy from the big boys in future - I never have a problem from them - they accept that people sometimes don’t like what they buy and change their minds.
Helpful Report
Posted 4 years ago
Hi Sorry to hear you're disappointed and feel we have behaved in a petty manner with regard to with how quickly your refund was processed. I've checked and we received your item back on the 23/09 and we processed your refund 5 working days later. Our terms and conditions do say that we will process refunds in up to 28 days; we have done that much more quickly than that Regards Cathy
Posted 4 years ago
Excellent price and service, communicated that one item was delayed and immediately sent it the next day
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Posted 4 years ago
Excellent service. I changed my mind about the colour & they changed it no problem before it was delivered. Friendly & fast delivery.
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Posted 4 years ago
Very happy with my purchase
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Posted 4 years ago
Very good service. And communication throughout the transaction. Received a refund for the Saturday delivery That did not happen. But that may be a courier issue. Not Rimmers. Thanks
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Posted 4 years ago
Super easy to navigate the website, great prices and fast delivery. Can’t complain!
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Posted 4 years ago
If you have a job and can’t collect your parcels during the day don’t buy anything from this shop. They require a proof of identity to show to the driver and don’t allow to leave the parcel in a safe place. If you want to cancel the order they will charge you for extra money. A proper scam. Be careful!!
Helpful Report
Posted 4 years ago
We sell high value items so for security it does mean that we have to deliver the item rather than leaving it somewhere insecure. Couriers do usually deliver during the day, but if you are at work we do offer a Saturday delivery option or you can get shipped elsewhere if you use a secure payment method for doing that. If someone cancels an item because its unwanted, we do charge the return postage for doing that. All of these things are to be expected when buying an item online, there's no certainly no scam. Regards Cathy
Posted 4 years ago
Really good experience. I spoke to Barry regarding a digital piano. Really nice man, wasn’t pushy in any way at all, he just happily shared his knowledge and opinion. Delivery was next day. The whole experience was positive and made me glad I chose Rimmers over that corporate monster on the internet that was the same price.
Helpful Report
Posted 4 years ago
Good, dependable retailer, both on-line and in-store.
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Posted 4 years ago
Rimmers Music provided an excellent service with next day delivery, as promised. A query regarding our order was answered rapidly; I received a reassuring phone call within minutes of raising the query through Rimmers' online contact form. We were delighted to receive a beautiful piano in perfect condition on the day my daughter started her lessons.
Helpful Report
Posted 4 years ago
I highly recommend Rimmers for everything musical, great prices, great delivery service a super efficient company.
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Posted 4 years ago
Superb service. I had a query on delivery and they got back to me straight away and followed it through to delivery. Great service
Helpful Report
Posted 4 years ago
I bought a Yamaha P125 pro package from Rimmers. The item was despatched quickly but unfortunately the courier couldn’t deliver on the first attempt. It took another two attempts to get delivery - I got two packages on one day followed by two further packages the next day. Not that I hold Rimmers responsible for this. The actual keyboard is great - really authentic piano sounds. The stand and the stool are also good quality. The only thing I won’t be using are the headphones - they are like cheap aircraft headphones. All in all, I’m very happy with my purchase.
Helpful Report
Posted 4 years ago
The guitar I bought was excellent and at a good price. However, the experience with the carrier they used rather marred things. I had some issues contacting Rimmers as their contact e mail has an auto reply stating they will get back to you within 48 hours which isn’t exactly useful. The carrier used,TNT, has a very poor rating on Trust Pilot. Rimmers say they use them as they are the only carrier that will take a piano? I didn’t order a piano and there are some excellent carriers out there with tracking that is spot on. To be fair, I did actually get the guitar I ordered next day, but due to the lack of tracking information I had no idea when delivery would be made and was initially told that it would be delayed by 24 hours. I am a busy man and need to get out and about, but fortunately I was in to accept the delivery. I don’t want to waste whole days wondering if a delivery is going to be made. So to summarise, Rimmers are a good and reliable supplier, unfortunately let down by their choice of carrier which is a shame and obviously detracts from their otherwise good service. I tend to buy a lot of instruments, much to my wife’s dismay, and I will first check with other retailers that I know use reliable carriers.
Helpful Report
Posted 4 years ago
Helpful and followed through with what I’ve asked for and delivered as quickly as possible.
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews