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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
nice instrument,great value,quick delivery,well packed,recommended
Helpful Report
Posted 4 years ago
Unfortunately I made the mistake of taking the guitar I bought out of the cardboard , while keeping in its inner packaging and hid it as it was a present. I wrapped it in wrapping paper and waited for the birthday ( a couple of weeks later) . When we opened the wrapping paper and original inner packaging the guitar was badly damaged . I contacted them but because it had been more than 48 hours I can’t have an exchange or refund even though it’s still in its inner original packaging. Beware of the small print , I thought buying from a reputable company would protect me if they sent out a damaged product , obviously not .
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Posted 4 years ago
Ordered Fender Strat hss on Thursday afternoon, arrived before lunch next day, beautiful guitar, competitively priced & the only online shop that had it in stock at the time of ordering. Many thanks to all at Rimmers Music 👍
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Posted 4 years ago
Very prompt and helpful service after being let down several times by another company. Happy with the price. Very happy with new Korg piano
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Posted 4 years ago
Friendly and excellent service. Thank you
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Posted 4 years ago
Fast efficient delivery arrived earlier than expected to very impressed with the Guitar Case ,a Beautiful item , fantastic condition hi to highly recommended A++++++++++
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Posted 4 years ago
Good service Received guitar the very next morning from the order being made the previous afternoon. I live in the highlands of Scotland , very impressed.
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Posted 4 years ago
Very good customer service, little issue sorted straight away, very happy.
Helpful Report
Posted 4 years ago
Ordered 3 items, all of which were delivered within a couple of working days.... Decided to use Rimmers as appose to Amazon as I wanted to support a UK retailer... On receipt of of the products, I did have a few observations, which I contacted Rimmers about; they have sent me an acknowledgement but I have heard no more, but I appreciate that they have more pressing matters and these are difficult times, so not a major issue... Price was very good, as was the delivery time...
Helpful Report
Posted 4 years ago
Website was found looking up my purchase, layout of site is good, easy platform to use. Purchase came Monday after ordering on the Friday, Product overall good.
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Posted 4 years ago
I was delighted with all aspects of the service from Rimmers Music, starting with the very helpful advice by phone with Andrew to help me choose my wonderful Kawai CA59, which was the perfect choice, through to the very quick turnaround of the order and efficient delivery. A very happy customer! Thank you!
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Posted 4 years ago
Friendly helpful and efficient. Many thanks
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Posted 4 years ago
Fantastic service, excellent product and super fast delivery, what more could you want.
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Posted 4 years ago
I've just purchased an acoustic guitar from Rimmers. They kept me updated thru the shipping process and got the guitar to me quickly after they received it. I would buy another from them.
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Posted 4 years ago
Good price and very quick deliver with good communication from Rimmers throughout, would definitely recommend!
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Posted 4 years ago
Really good experience with them they sorted my problem out with minimal fuss Thanks to all at rimmers music especially Lucy and Cathy
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Posted 4 years ago
Hi As per our phone call today we got your guitar back on Wed, processed your partial refund on Monday and sent your replacement guitar out also on Monday. We do take a little longer than usual to check our returns at the moment due to having to leave them un-handled for 72 hrs. We turned around as quick as we could for you which I now believe you are happy with. kind regards Cathy
Posted 4 years ago
Contacted Rimmers by phone before making purchase. Spoke to very helpful person. Delivery next day arrived in the morning.
Helpful Report
Posted 4 years ago
Excellent guitar, ex demo with a tiny scratch which they explained in the description however it took me ages to find the scratch. Very pleased with the Faith Mars, sounds brilliant and looks beautiful. Handles alternative tunings very well. Very pleased with Rimmers and Martin in customer services who replied promptly.
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Posted 4 years ago
Excellent service and speedy delivery. Will definitely use again.
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Posted 4 years ago
I ordered a Yamaha keyboard package for my daughter... It was a good deal...compared to anyone else... And it was delivered the next day... Nice to get 30 lessons thrown it too!
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews