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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Good advice, prompt delivery following easy online order, very good product (Roland Kiyola KF-10).
Helpful Report
Posted 4 years ago
My keyboard arrived very quickly, the price was competitive and Rimmer's provided a memory stick and helpful videos. I would recommend them.
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Posted 4 years ago
The staff were very supportive and made sure that the piano reached me on time. The piano itself is fantastic, as it has a very realistic feel to the touch.
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Posted 4 years ago
Excellent service. I rang to enquire about a Yamaha Digital Piano. They didn’t have it in stock but ordered it from their warehouse, it arrived in store the same day and I picked it up that afternoon. Mark was very helpful and gave me further information on stands etc., for purchase in the future. Hi would definitely but from them again.
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Posted 4 years ago
Very pleased with Rimmers music service...will definitely buy from them again.
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Posted 4 years ago
Top marks for service. Guitar arrived next day as promised. Excellent price too compared with other suppliers.
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Posted 4 years ago
Great! Arrived exactly on time, and well set up. :-)
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Posted 4 years ago
Flexible, knowledgeable and fast. Excellent Customer Service.
Rimmers Music 5 star review on 4th May 2021
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Posted 4 years ago
The Roland electric piano was delivered quickly, and on time. Communication was good and order placement straight forward. I would be happy to use Rimmer Music for future purchases.
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Posted 4 years ago
Prompt delivery, order well padded and packaged. Would recommend.
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Posted 4 years ago
The organ is fantastic!
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Posted 4 years ago
Excellent service delivered earlier than expected. Thank you.
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Posted 4 years ago
Rimmers music could not have been more helpful. I ordered a Yamaha piano and they emailed me and phoned me several times. Although there was a problem with the delivery within Yamaha because of COVID and a problem with the factory Rimmers were very helpful. I would like to mention Hedley who helped me so much. Thank you. And tracking the piano from Lancaster to Weymouth where I live was so interesting. Great service thank you.
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Posted 4 years ago
Excellent - very impressed with salesman and showroom - even if it took me a while to get to the point of decision! I am sure I will enjoy my purchase, so thanks very much!
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Posted 4 years ago
Absolutely brilliant.
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Posted 4 years ago
Great service, fast delivery and very informative, happy customer
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Posted 4 years ago
Good price and excellent communication during Coronavirus-related supply-chain issues. Beautiful item.
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Posted 4 years ago
Ordered guitar online. Package arrived on time as advertised. No complaints, will use again...
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Posted 4 years ago
I ordered an Amp online, when it arrived it was as expected, no problems at all, I would recommend Rimmers Music. I dropped one star because although everything went smoothly, the transaction felt a little impersonal, I guess that’s the downfall with ordering online.
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Posted 4 years ago
One of my achievements in lockdown was to take up the piano again, although my neighbours weren't so keen (!) so in the spirit of good community relations I decided to road test a Yamaha CLP 775 as soon non essential shops reopened. I did this at one of Rimmers competitors but I suspect there has been something of a run on digital pianos in lockdown so not only was Rimmers the only store locally to have one in the box ready to deliver the following day but their prices was competitive too. It was a no-brainer and ordering online was straightforward and user friendly. This would have been a completely glowing Five Star review had it not been for the complete nightmare trying to get TNT to deliver the thing. TNT are a terrible company with absolutely no consideration or communication skills with the customer whatsoever. It's a long story which I won't go into here, but it took pretty much the whole day of hassling both by myself and by Graham at Rimmers in Bolton to finally get the instrument delivered to my front door (at one point TNT blithely suggested I come and pick it up from their depot myself. I laughed assuming this to be a joke and they hung up on me for not taking them seriously). Anyway, my point is that while Rimmers were extremely helpful and supportive - and the instrument was put together and playing beautifully in my study just 24 hours after ordering it, I would suggest that Rimmers take a long hard look at their ongoing delivery contract with TNT who at the moment are tarnishing what should be a flawless reputation.
Helpful Report
Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews