Red Star Financial Services Reviews

Name: Red Star Financial Services
Address: St Georges House, 56 Peter St, Manchester, United Kingdom
Rating: 4.82

4.8 Rating 4,294 Reviews

97 %

of reviewers recommend Red Star Financial Services

Company Reviews

Metrics

Info

4.8

Based on 4,294 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Red Star Financial Services:

Combine the trustworthiness of a traditional broker with the ease of a comparison service – and you have Red Star Financial Services.

Our experienced team help people find the best deals on loans, mortgages and insurance.

Visit Website

Phone:

0161 823 1733

Email:

hello@redstarfs.com

Location:

St Georges House,
56 Peter St,
Manchester
United Kingdom
M2 3NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled the cover weeks ago”

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“Not very good at all”

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Thank you so much for taking the time to let us know about your experience with Be Money Savvy, Sam. We apologise for what happened and understand that it didn't meet your expectations. We'd really appreciate it if you could help us understand how we could make things better. Our Customer Care Team will be in touch to find out more.

“Brilliant customer service, but cancelled my policy the next morning, they managed to save me £1 a month on my life insurance policy with legal and general by swapping me to HSBC but ended up losing £75,000 of the policy total amount 🙄 my advice stick with the policy you’ve taken out already because 12 months later it’s impossible for them to get you a better value deal because your a year older than when you took out the policy, luckily legal and general let me stay with them even tho I was advised to cancel the direct debit with them because the new one had been set up”

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Thank you so much for your feedback, Joe. We understand how frustrating it can be when you experience something like this, and we sincerely apologise for what happened to you. We would love the opportunity to make it right, so please do tell us how we can try to make things better for you. If you could contact our customer care team on 0161 537 0555 they will work with you to resolve. We really appreciate that you took the time to let us know about your experience. Thank you!

“Unfortunately I have cancelled”

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Thank you so much, Margaret, for taking the time to let us know about your experience with Be Money Savvy. We truly appreciate and value your feedback. We are sorry to hear that you had to cancel. What can we do to make it up to you? Is there anything else we can do to improve our service and make sure that you have the best experience possible? If so, please contact our Customer Care Team on 0161 537 0555.

“Very poor. Felt pressed on the call but went ahead as good offer. However, letter arrived and details including date of birth wrong, and information i did not provide incorrectly added.”

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Thank you for taking the time to provide us with your valuable feedback, and we apologise for any inconvenience caused. A member of the team will investigate this for you and be in touch shortly. Should you wish to speak to us in the meantime, please call 0161 537 0555 and we will be happy to help. Kind regards, Customer Care

“The correspondence did not match the agreed terms that had been discussed verbally.”

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“Awful pushy service. Slow and tedious. Was told initially would not request bak details but insisted. Checked online quotes this morning and half what I was quoted. Unable to contact “advisor” as phone always engaged. Have called and cancelled policy this morning. It was a cold call and I never usually bother with cold calling. Have made insurance company know not happy with this company.”

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“My name is not Kerry Francis”

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“Spent over an hour on the phone with the promise of you offering my same life insurance cover ‘cheaper’. Realised afterwards that to save the couple of pounds you reduced the years of cover! I thought I was still covered up to the age of 90 but you had reduced it by a year and not told me.”

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“I was miss sold the policy with information that was false (I was told my present policy was invalid and could not be claimed upon). I checked with my current insurance company and the policy is valid and valued far higher than your agent told me it was worth and for less a premium than you quoted. I have canceled the policy you sold me and I am very unhappy with the agent from your company who was pushy and misleading. I would not recommend your company under any circumstances.”

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“I said I didn’t have much time they said it’ll be a few minutes but took 30 and once complete they sent all the info with the wrong name on it”

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“Telephone call with agent went well and achieved what we wanted, but then had to register for my account! What a nightmare... It took longer to register than it did to take out the policy - hours, Details and information was incorrectly loaded / copied by agents - impossible to get them back on the phone... more trouble than worth..... consider your options”

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“Frustrating online process unable to confirm contract. However call centre staff amazing and helpful but unable to to fix log in problem. Stayed on phone the whole time and assured me it wasn’t working my end.”

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“Cancelling every life insurance policy I have never known anything to be so challenging and needy in all my life would rather die and leave my family nothing then deal with this again it’s been changed 3 times due to one person saying they can merge with another”

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“Very pushy sails person. Not clear what you are actually signing. Not happy aver all”

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“Sales agent was not straightforward and used my confusion to apply for a new life insurance policy which I did not want. It’s a long story but an audit of the calls will explain how I felt.”

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“Never contacted me again!! Even when leaving messages”

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“Cold calling via a linked company called CMP. No explanation of the reason for the call asked for large number of personal details. Sounded like a scam call. Really unimpressed with the methods and approach of this business.”

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“Made me cancel my previous lie insurance only to see my paperwork and the info mentioned over the phone was not what was in writing”

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“Extremely pushy! Despite being told repeatedly they weren't trying to sell me anything, I found myself being sold a lice insurance policy. I have si ce cancelled the policy. They also told me the monthly cost was exactly £30 and yet direct debit was set up at £34.50?????”

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Red Star Financial Services is rated 4.8 based on 4,294 reviews