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Red Star Financial Services Reviews

4.8 Rating 4,293 Reviews

97 %

of reviewers recommend Red Star Financial Services

Company Reviews

4.8

Based on 4,293 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Red Star Financial Services:

Combine the trustworthiness of a traditional broker with the ease of a comparison service – and you have Red Star Financial Services.

Our experienced team help people find the best deals on loans, mortgages and insurance.

Visit Website

Phone:

0161 823 1733

Email:

hello@redstarfs.com

Location:

St Georges House,
56 Peter St,
Manchester
United Kingdom
M2 3NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt pressured to take the policy. I kept getting calls asking me the same questions over and over again because somebody had to listen in to the answers that I gave. Even when I was at work in meetings the phone would ring and I would cut and it would ring again.”

Thank you, Precious, for your feedback on Be Money Savvy. We truly appreciate you taking the time to let us know about your experience. We are sorry that you felt pressured to take the policy and that you received multiple phone calls asking the same questions. We understand how frustrating that can be and want to ensure that this doesn't happen again. What can we do to make things better for you in the future? All feedback is essential for us in finding the best way forward. Thank you again for your comments. Our Customer Care Team will contact you regarding this. Apologies again for the service levels to date.

“Have many calls after I agreed the 1st option which annoyed me very much ( just communicate and remove the person from receiving any more unwanted calls )”

Thank you so much for taking the time to write this review and providing us with your feedback on Be Money Savvy. We apologise for the situation you found yourself in where you were receiving too many calls after you agreed to the first option. That is certainly not the experience we aim to provide. We are sorry for any inconvenience or annoyance this caused you. We would love to learn more about what happened in this situation and how we can make things better. A member of our Customer Care Team will be in touch to discuss this with you.

“I spoke to Mr Jackson, I set up a policy with national friendly! Only to receive documents telling me I have set up with one family... This has left me disgruntled and dubious about moving forward, thanks but no thanks”

Robert, thank you so much for taking the time to let us know about your experience with Be Money Savvy. We apologise that you had to go through the trouble of setting up a policy with a company, only to find out that it was with a different provider. We understand your disappointment and frustration and would love know more about the issue so we can make things right. This will be referred to our Customer Care Team for review. Once again, we are sorry for any inconvenience!

“Luke Vernon was very friendly and charming and made sense of what he was selling me but being a vulnerable person i get easily talked into things even though i explained to the original person who called that i was happy with my insurer and didnt want to change. He explained about the increasing insurance protects the amount insured togoup with inflation but didnt explain that the payments would also go up with inflation. I am not comfortable not knowing how much i will be paying in the future so had to ring and cancel the following day. so a waste of over an hour of my time and his and as i originally said i will stick to my insurance i already have . please dont phone me again”

Thank you so much for taking the time to share your experience with us. We really appreciate it. We apologise for the fact that we didn't explain clearly enough that the information regarding the payment increase and its potential impact on you current position. We take customer feedback seriously and strive to make sure every customer is taken care of. Thank you again for providing us with your feedback, Victoria. If you do wish to speak to a member of our team, please do not hesitate to contact our customer care team would will be happy to help on 0161 537 0555.

“I took out a policy but had a few questions to ask the advisor so I rang back and was told I will get a call back which never came”

Thank you for taking the time to provide us with your valuable feedback, and we apologise for any inconvenience caused. A member of the team will investigate this for you and be in touch shortly. Should you wish to speak to us in the meantime, please call 0161 537 0555 and we will be happy to help. Kind regards, Customer Care

“Seems after setting up life insurance to cover my new mortgage it was cancelled and I wasn't informed until I rang to make sure all was OK with the policy , then I was told the news it had been cancelled after it was set up . Now I have no cover and my new mortgage starts in three days . They did try and sort another life cover but was told they couldn't help me . I feel If I was told asap about it being cancelled I would have had just over two months to look elsewhere. Not happy at all !”

“Polite broker, but they signed me up to something that wasn't made clear. I recorded my phone calls and at no point was it explained it was three separate policies and not one. I then got hounded almost daily, to sign on the dotted line, but have declined as I still have an old policy in place.”

“Very long winded repeatedly asked the same questions, then get passed to someone else who asked the same questions again.1 hour on the fon first day second day 40mins same questions, also don't know what my dress size has to do with my insurance”

“I spoke with a very polite advisor. Sadly, they failed to tell me I was taking out 3 policies requiring 3 direct debits. They also could not even send me documents with my correct name on them. I have been unable to contact them by phone, so I will be cancelling the policies and continuing with the policies that I already have, even though they are quite expensive.”

“It is way too hard to cancel your policy. I am only a couple days after the phone call to set it up and my circumstances have made it so I no longer need this cover (I’m going to be moving countries) however the process to cancel is way too difficult. I need to make phone calls which is damn near impossible with my work”

“I felt like I was pressured into having the policy with I will be cancelling”

“They know about insurance but they do harras u to talk on the phone and lie about the amount of time it's going to take, call u alot till u commit to an instance. The next question ask how did I call them that's a laugh they called me”

“Advisor didn’t listen to what I wanted at all, ended up setting up a decreasing policy and telling me it was cheaper than the same thing I was already paying for when in fact it wasn’t.”

“The call lasted approx 90 mins to long in my opinion, I was asked the same set of questions 4 times surely the process could be speed up and be made more efficient.”

“I was told this was a quote which then turned into a policy which I did not want”

“Have now cancelled the cover as I feel I was mislead .”

“Very poor experience setting up life insurance cover. Very slow process to set up. Took ages for the application to go through and having to confirm health questionnaire twice and fill in another declaration form. The real kick in the teeth was not getting the £100 voucher from Amazon as I didn't go direct. Would not recommend.”

“All that was visible through the window of the envelope containing documents with personal information on was my name. The envelope had then had to be ripped so Royal Mail could see the address. Not acceptable.”

“I am now regretting changing my policy as I now realise that I was cold called and fell into a trap to get me to change my policy. Really disappointed with my self for allowing myself to be duped”

“Not received any documents yet so no idea”

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Red Star Financial Services is rated 4.8 based on 4,293 reviews