The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.73

4.7 Rating 1,818 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

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4.7

Based on 1,818 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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The Really Good Whisky Company 5 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, great prices and fast delivery”

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Posted 9 months ago

“I was able to find a specific single cask whiskey that I was looking for at a reasonable price.”

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Posted 9 months ago

“Great pricing, excellent service and efficient delivery — although delivery times can be quicker.”

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Posted 9 months ago

“I am writing this review to express my extreme disappointment and frustration with my recent experience with Real Good Whisky Company. The main issue that has prompted me to write this review is the mishap with the Benrinnes 12-Year-Old 2010 Signatory Single Malt Scotch bottle, which was broken in the warehouse and could not be replaced. When I initially inquired about the delay in my order, I was informed that it was due to the unfortunate incident of the Benrinnes 12-Year-Old 2010 Signatory Single Malt Scotch bottle being broken in the warehouse. This news was disappointing, as I had been eagerly anticipating trying this specific whisky. Furthermore, the lack of communication regarding the unavailability of a replacement bottle added to my frustration. As a customer, I believe it is crucial to be promptly informed of any issues that may affect the fulfilment of an order. Unfortunately, in this case, I had to proactively inquire about the delay and the reasons behind it. This experience with Real Good Whisky Company has left me feeling greatly let down. As a customer, I expect a higher level of professionalism, transparency, and accountability, especially when dealing with premium products like whiskies. The mishandling of the bottle and the lack of a suitable resolution have marred my perception of the company's commitment to customer satisfaction. Moreover, when my order was finally shipped, I encountered yet another setback. The delivery company took over twelve days to deliver my order, citing difficulties in locating the address. Such a prolonged delay is unacceptable and significantly impacted my overall experience as a customer. I had to make several phone calls to Real Good Whisky Company to address this issue and ensure the delivery was finally completed. While I appreciate the assistance and apology from Dani, it does not excuse the overall poor experience. When I asked if I could use the discount code again on another order as a gesture of goodwill for the inconvenience caused, my request was denied. This refusal was disheartening, considering the lengthy resolution process I had to endure. In conclusion, my experience with Real Good Whisky Company has been disappointing. The broken bottle, lack of communication, and prolonged delivery time have greatly affected my satisfaction as a customer. I urge the company to review its quality control procedures, enhance communication channels, and consider fair resolutions for customers faced with such inconveniences. I sincerely hope that Real Good Whisky Company takes this feedback seriously and makes the necessary improvements to ensure a better experience for future customers. With attention to these areas of concern, the company has the potential to regain trust and provide a more customer-centric approach. Please consider this review as constructive feedback aimed at helping Real Good Whisky Company improve its services.”

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Posted 9 months ago

Hello Roman, Thank you for taking the time to write this feedback. We appreciate any comments that our customers have, and take everything on board so we can always keep improving our service. We do feel that these issues are down to an unfortunate experience with the courier, but nevertheless, we are always working to better our company and give our clients the best experience possible and we will do our best to make sure these things don't happen in future. Re. the discount code, our system only allows for one discount code at a time, and we are unable to override this. I might point out however, that you had received both refunded shipping and a discount code on this initial order. All the best, Really Good Whisky

Posted 9 months ago

“An excellent serivce”

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Posted 9 months ago

“Fast delivery and good email communication. Would definitely buy from them again.”

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Posted 9 months ago

“The Ben Riach whisky I purchased is a great single malt, having purchased it before. A really nice speyside single malt. The Ben Riach glass is great, bigger than a glen cairn glass, nicely etched Ben Riach on the glass front.”