“Made an order never arrived told another order had been made it never arrived either. Unable to track and received no confirmation of any sort from delivery company £50 on coffee for nothing won't be ordering again.”
“Coffee was tasty and I enjoyed it untill I put a scope of ground coffee into my automatic ground chamber and in that spoon was a bean of coffee and I believe it damaged it as now machine don't work.”
Thanks for your feedback and we're really sorry to hear about your experience. On rare occasions a whole bean can remain in a bag of pre-ground coffee during the grinding process, and we apologise for the inconvenience this caused. We're glad to hear from your email that you were able to get your machine back up and running, but we completely understand the frustration. If there’s ever anything further we can help with, please don’t hesitate to reach out to our team. ☕
“I've been using Rave for a couple of years but the latest experience has left a bad taste in my mouth and i may not order from them again. I received my order late and the package had a rip so the coffee bag had leaked in the box leading to a mess when i opened it. I therefore had to buy coffee from else where while customer service could send me a new order. When i asked for some additional freebies as i had to buy coffee elsewhere in the few days the new bag would come i was told to just use the ripped bag. i thought this was very poor customer service as the product was damaged in the box and would have been very unhygenic to just used the faulty product (any thing could have gotten in to the packet during transport)”
Hey, thanks for taking the time to share your feedback and we’re really sorry to hear about the condition your order arrived in. That’s certainly not the experience we want for our customers.
As soon as we were made aware, our team arranged a replacement bag to be sent out and also provided a 10% discount code for your next order. We also advised that the coffee in the damaged bag could still be stored in an airtight container if you wished to use it in the meantime.
We completely understand your frustration and really appreciate you bringing this to our attention. If there’s anything further we can help with, please don’t hesitate to reach out to our team. ☕
Thanks for the feedback! We're so sorry to hear this. If you drop us an email, we'd love to look into this with you and see if we can suggest some recipes based on your brewing method or see if we can reccomend something more to your taste?
“I filled in a questionnaire because it said I would have a discount when I checked out it said discount discount apply, now they keep sending me promo emails.”
“Despite the recommendation by friends I was left disappointed. The coffee was bland and bitter . Nothing to rave about
Sadly I’ll not be buying any more .
Loved the packaging and designs but ….”
Thanks for the feedback! We're so sorry to hear you didn't enjoy your experience with us. If you drop us an email we'd be happy to look into this further with you and see what went wrong and if we can fix this for you 🙏
“Thought I was buying a milk jug with temperature on it then I get a delivery with a sticker inside the envelope even had a cheek to send a welcome pack”
Hi, thanks for taking the time to leave us a review! Our TempTagPro is a handy piece of kit that goes on a milk jug which we sell separately on our website! If there's anything we can help with or any queries please do feel free to drop us an email!✨☀️
“I bought this as a birthday gift for my son-in-law by 14 July I have no idea if your product is any good as, since as far as I know, it hasn't reached my son in law. The Royal Mail kept saying noone was in which was rubbish as my daughter works at home. The most recent attempt she got to the door to see the postman driving away. I asked to have the parcel diverted to a nearby post office but when I went on Friday it hadn't arrived
You may need to switch to a better delivery service”
Hi, I'm so sorry to hear this has been your experience and I'd love to get to the bottom of this for you as soon as possible! I have dropped you an email to understand more about the situation and to get things sorted!
“Wouldn't recommend this particular bean for espresso unfortunately. Wasted quite a bit trying to dial in and it's just impossible to get a good shot out of it. I'm getting fast/sour shots and can't grind any finer as that's just causing a ton of channeling. Don't know if I just have a bad batch but I've had to resign the rest of the bag for aeropress lattes..
I'm noticing a lot of inconsistency in the colour of the beans, so maybe it's a roasting issue”
Really sorry about this, from my side I can see that we went back to you on 8th May and did not receive a response so we have since sent another message, please let us know if you have not received this!
Apologies that this was the case! Please could you send us over an email to info@ravecoffee.co.uk with your order number and we will take a look into this asap for you!
“Really did not deliver. Was super excited to try the decaf but sadly disappointed. No depth of flavour really weak. So so disappointed and the customer service team at Rave have been really unresponsive.”
“Ordered coffee over a week ago and no idea where it is. They make you download a separate app to track the order but and when you do that it just says the order has been “dispatched”. Won’t order from there again.”
Hey, really sorry that this had been the case, I have taken a look into this and can see that this has now been delivered and that we sent over the proof of delivery to you, please pop us an email if you have any further troubles!
