We're really sorry to hear about the issue you're experiencing with your Aeropress. To help resolve this, please email us at info@ravecoffee.co.uk, and we'll be happy to assist you further. Your safety and satisfaction are our top priority! ☕
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
Dear Bryon,
Thank you for your feedback! We’re delighted to hear you enjoyed the coffee.
I understand your concerns regarding delivery timelines, and I sincerely apologise for any confusion about our process. We strive for transparency and appreciate the opportunity to clarify. As mentioned in our earlier correspondence, we offer next working day dispatch, which is indicated at checkout. Upon review, your order placed on 26/09 was processed the next day and successfully delivered on 28/09, in line with our targets.
We truly value your experience and want to ensure all your concerns are addressed. If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Thank you for your understanding.
Best regards,
Sarah
Head of Customer Services
Sorry to hear it didn’t meet your expectations. 😕 If you have any specific feedback or need assistance, please let us know at info@ravecoffee.co.uk. We’re here to help!
“Coffee tastes great but the pods killed my coffee machine. Rave refunded the cost of the pods but I had to replace the machine at my own cost. Rave recently sent me some new ones to try FOC, as they changed the pod design to resolve they issue. Unfortunately they didn't let me know they were sending them so I just got an unexpected email about a 'purchase' I didn't think I had made. A nice gesture, but poorly executed. I wont risk Rave pods again since I have no reason to believe they would replace my new machine if they also caused high levels of back pressure resulting in damage. I have asked Rave to delete my data from their system which they tell they have done, however I am still getting requests to leave a review. So here it is.”
Hi,
Thank you for taking the time to leave a review. I'm truly sorry we missed the mark on this occasion. As discussed previously, we are very keen to make this right and committed to keeping you updated once we were confident that the issue with our previous design had been resolved. This is why we sent out a free order of our new pods along with a personalised note addressing the issue.
I appreciate your honest feedback that this could have been handled better and will certainly take this into consideration for the future.
Regarding your request for data deletion, we have confirmed that your data will be removed from our system by 26/12/24. We apologise for any further requests for reviews you may have received, and we are taking steps to ensure this does not happen again.
We truly value your feedback, as it helps us improve our products and services. Should you have any further questions or require additional assistance, please don't hesitate to reach out.
Thank you once again for your patience and understanding.
Best regards,
Sarah
Thank you for taking the time to provide feedback and we're sorry we missed the mark this time. We'd love to make it right and further understand so we can improve for the future. Please drop us an email at info@ravecoffee.co.uk so we can look into this.
Hey Chrissy,
I'm so sorry to see that you didn't have a positive experience with us! We'd really love the opportunity to make this right, I've just sent over an email if you can provide some more information so we can resolve this the best we can.
Thanks,
Sarah
