“Rave are a great roaster with a decent selection of blends and single origins. However, like many other roasters, they have quite a room for improvement in the decaffeinated selection which is somewhat lacking.”
Thank you for your feedback! We're thrilled you enjoy our blends and single origins. We appreciate your thoughts on our decaf selection and will definitely take it into consideration as we continue to improve. Thanks for your support! ☕
Thank you for your kind words! We're glad you enjoyed the taste and our customer service. We appreciate your feedback and will take it into consideration!
“A great decaf coffee. Arrived in a different packaging to the norm. As minor as this is, I would have liked some communication on this as it was a gift which made it slightly underwhelming in a blank white bag.”
Thank you for your feedback! 😊 We're happy to hear you enjoyed the decaf coffee. We aplogise for the change in packaging and understand how it could affect a gift. We'll make sure to communicate any future packaging updates. Thanks for sharing your thoughts!
“Great coffee each time. Bit of quality for coffee drinking.
Would order more if postage was less but take advbantage when free postage.
Keep up the good work guys :-)”
“I would have given you 5 stars but the fact you sent me a postcard thanking me for my purchase ruined one of my surprises for my husbands Christmas present. Can I suggest that from November onwards you don’t send these or have the option for it’s a gift don’t send any marketing. Other than that great.”
Thank you for your thoughtful feedback! We're so sorry to hear the postcard spoiled the surprise for your husband's gift—that’s definitely not our intention. 🙁 We’ll take your suggestion on board and explore options to improve the gifting experience. Glad you enjoyed the coffee, and thank you for your understanding!
“I bought a bag out of curiosity after seeing it advertised on social media. Very nice-tasting coffee, but no better than my regular beans from Pact Coffee, which are less expensive.”
Thanks for giving us a try! We're happy you enjoyed the taste. If you ever want to explore more of our range, we’d love to help you find one that truly stands out for you. 😊
I'm really sorry to hear about the chaff issue with your last order! We always aim to provide the best experience, so we appreciate you letting us know. Please reach out to our customer service team, and we'll be happy to resolve this for you. Thanks for your feedback! 😊
“Coffee smells great and good strong taste.
Would have been 5 stars, however was bought as a Christmas gift a day 3 days after we received it, I was sent a branded leaflet through the letter box asking us to review- so my partner knew what he was getting!”
Thanks for the feedback! We're happy to hear you enjoyed the coffee. Apologies for the timing with the leaflet – we'll work on keeping surprises intact! We really appreciate your understanding and look forward to sending more delicious coffee your way! 😊
Thank you for your feedback! We're glad you enjoyed the coffee, but we're sorry to hear about the packaging issues. We take this seriously, and we're working on ensuring better sealing. We appreciate your understanding and are happy to have resolved the issue as best we could. Please don't hesitate to reach out again if you have any concerns! 😊
Thanks for your feedback! We're glad you liked it, though we understand you prefer a stronger brew. If you're looking for a darker roast, definitely give our Strong AF Blend a go!
Thank you for your feedback! 😊 We’re glad you enjoyed the coffee overall. We’re sorry about the whole bean and we recently had our batch numbers on the labels so it may have been stuck there, apologies for any trouble!
