“Love the Rave Decaffeinated Coffee & also the Organic Seasonal Blend No 7.
Quick to order, arrive & a welcome note with instructions for the best way to brew my coffee.”
“Great coffee company, large selection of coffees to choose from and the coffee tastes good. I highly recommend Rave coffee to all you coffee enthusiasts.”
We’re so glad you love the coffee! Thank you for the feedback on the staple – safety is super important, so we’ll definitely consider a safer way to attach the notes in the future. We appreciate you bringing this to our attention! Let us know if you need anything else, and happy brewing! 😊
“I’ve been extremely disappointed with Rave’s handling of my coffee order. I purchased their Colombia Villamaria Decaf No 282 expecting a light roast, but received beans that were unmistakably very dark - clearly not as advertised. The explanation provided that roast level is solely about flavor rather than bean colour feels unconvincing, especially since industry standards measure roast by appearance. The overall experience left me questioning the transparency and accuracy of their product descriptions.
A friend of mine had a similar poor experience when they ordered grounded coffee for espresso but received whole beans instead. Their concerns were met with an unsatisfactory response offering no refund or meaningful compensation - just a 10% discount, which is even less than the initial welcome discount. Both experiences suggest a concerning pattern in Rave’s product fulfilment and customer service practices.”
Thank you for reaching out and sharing your concerns with us. I genuinely apologise for any disappointment you've experienced with your recent order. We take feedback like this seriously, and I’d like to address the points you raised directly.
Firstly, I completely understand how the visual appearance of the Colombia Villamaria Decaf No 282 may have led to confusion. As we discussed in our previous emails, this particular coffee is roasted to a light profile, in terms of being roasted at a lower temperature and amount of time the beans are in the roaster. Decaf beans often appear darker than regular caffeinated beans because the decaffeination process weakens the bean's internal structure, making them less dense and more porous which causes them to absorb heat and colour more readily during roasting. While we strive for transparency in our product descriptions, I appreciate that the visual discrepancy may have been frustrating.
I also want to assure you that, in my previous emails, I asked about the flavour and taste of the coffee but did not receive any specific concerns regarding the taste itself. If the flavour of the coffee is not meeting your expectations or if you have any other concerns about its quality, please let us know—we would be more than happy to assist and ensure you are completely satisfied. Without knowing if the coffee’s flavour is an issue, it’s difficult for us to fully understand if there is a problem with the product itself.
Regarding the issue with your friend’s order, I can understand your frustration, but I want to clarify that this type of experience is not representative of the service we aim to provide. If there was a mistake made, we would always be happy to investigate and resolve it. If you can provide us with your friend’s order number or any more details, we would be glad to look into this further.
We sincerely value your feedback, and it’s important to us that you have a positive experience with our products and service. Please don’t hesitate to reach out to us if you would like to discuss any further details or need assistance with anything else.
Best regards,
Sarah
Head of Customer Services
“I bought this for a present and they were really pleased with it. It was really nicely packaged, the product is really good plus the coffee is fantastic.”
That’s awesome to hear! We’re so glad the gift was well-received, and it sounds like it made a great impression. Thanks for choosing us for your gift – we hope it’s enjoyed for many cups to come!
“Nothing but rave reviews from me! Coffee next smelt or tasted better. I’ll def be ordering again. Am obsessed with the flavour, smell, effects of - Peru Los Amigos Del Oso No.288. Texture and taste so good, I go to bed looking forward to that first cup! Highly recommended”
“Unfortunately the coffee/ tea hasn't been delivered.
I am trying to fathom out why Royal Mail has had problems. This is an arduous process.
I was looking forward to my new choices and Rave have been my go to site for beans since I bought my Sage Barista”
We're really sorry to hear about the delivery issue! We totally understand how frustrating this can be, especially when you're excited to try new coffee. Please pop us over an email and we can get this sorted for you!
“The coffee is all delicious. I was looking for a new coffee supplier and I throughly enjoy all the coffee I have purchased from Rave. Very quick service and I love that the coffee fits perfectly in the packaging and ifs not rattling around in a massive box.”
Thanks for the feedback! We're so glad you enjoyed the coffee, but we're sorry about the missing label! That definitely isn't the standard we aim for. Please feel free to reach out to our customer service team so we can sort this out for you. Thanks for your understanding, and we appreciate your continued support! 😊
“Excellent coffee quality and extremely fast service. I've tried different sellers/coffee roasters but having the best experience with Rave Coffee overall.”
Thank you for the lovely review! 😊 We’re so happy to hear that Mexico Zapoteco 284 is your current favorite. It’s one of ours too! Thanks for making us your go-to supplier—we’re thrilled to be a part of your coffee journey! ☕
