Thanks so much for your continued support! We're delighted you've had consistently great service and enjoy exploring our coffee range. Here's to many more cups!💛
“Only 1/4 of coffees so far have hit the mark for me. Love the whole branding and service, but at the end of the day is the coffee sufficiently distinctive, nuanced and balanced-only once so far.”
Hi, thanks for taking the time out of your day to leave a review. Please feel free to drop us an email and we'd love to recommend a coffee that may be more suited to your taste!😊
“Really enjoy coffee from Rave. It's my go to now when i fancy some nice coffee. In this case i fancied trying a cold brew. Ordering is straight forward and arrives fairly quick. Free Delivery threshold is nice and low as well.”
“We use The Italian Blend No.1 in a Bean-to-Cup coffee machine and enjoy it as Flat White, Capuccino or just Black. It works well for iced coffee too. A lovely classic blend.”
“My Wife and I absolutely love Rave Coffee! I started my coffee brewing Journey by ordering the best seller pack and then started exploring other coffees at Rave and not one has disappointed me so far. Fantastic and good quality coffee!”
“From the flavours I've tried they never disappoint. Beautifully packaged and prompt delivery every time. My kitchen has never smelt as good as when I have Rave fudge beans in my machine!”
“Best coffee I've bought ever! And I've tried quite a few! It's taken my espresso machine to another level and the service was quick and web site informative and easy to use. I think I'll be a customer for the foreseeable future🤗”
“U can’t really comment on the coffee yet as I’ve not tried it, but I did have a delivery issue and found them very unhelpful, I had to ask them to stop emailing me as they seemed to want to prove a point to me. I wouldn’t order from them again just because of this. Also was asked how Jess did on my first enquiry, to find out it was Jess asking me this!! Very odd”
Hi Sharron,
Thank you for taking the time to leave a review. I'm really sorry to hear that your experience with our delivery process and customer service didn't meet your expectations.
Upon reviewing the situation, I can see that your order was placed on a Saturday, and as stated on our website, we operate with next working day dispatch. This means your order was processed and dispatched on Monday. It was sent via Royal Mail Tracked 24, which typically delivers within 1–2 working days. In your case, the parcel was delivered on Wednesday, which is within the expected delivery timeframe for this service.
I completely understand how frustrating delays can be, particularly when you're eager to receive a new product, and we’re genuinely sorry if our explanation came across as anything other than helpful. Our aim was simply to clarify the delivery timeframes and reassure you that your order was on its way.
Regarding the follow-up email asking for feedback on Jess, that was part of an automated system meant to help us improve our service. I can see how this could have seemed unusual, and we’re reviewing how we can make this clearer going forward.
We did offer to resend your order as a gesture of goodwill, even though the delivery was ultimately completed within the expected window. We're always striving to improve, and your feedback helps us do that.
Thank you again for sharing your thoughts, and we hope you’ll consider giving us another try in the future.
Warm regards,
Sarah
Head of Customer Services
“What's not to love about buying stuff from Rave?!
The coffee (and tea) is always consitently good, they have some great offers periodilcally and delivery is always superfast so that you can enjoy your beans almost next day.
Stuff to Rave about!!”
“I am very pleased with this coffee, such a shame that I can not buy again. I do like my coffee bitter and this one is just how I like it, bitter at the begining but then smooth and rich. Absolutely love it! And I must add, that time after time, Rave Coffee deliver top quality coffee, everytime I think that I found my favor one, they present with another one, taking a top spot! Thank You!”
