RattanGardenFurniture.co.uk Reviews

Name: RattanGardenFurniture.co.uk
Rating: 4.58

4.6 Rating 765 Reviews

90 %

of reviewers recommend RattanGardenFurniture.co.uk

Company Reviews

Metrics

4.6

Based on 765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RattanGardenFurniture.co.uk 5 star review on 28th June 2025

Carol Hume

RattanGardenFurniture.co.uk 5 star review on 13th March 2025

Teresa De San Nicolas Mitchell

RattanGardenFurniture.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was cancelled and refunded after three days with no explanation, even though the item is still shown as available on the website. Poor communication.”

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Posted 2 months ago

“Ordered a metal garden rocking chair on the 16 Nov. Have heard nothing nor recieved anything apart from an invoice. Phoned customer care and was told that it has not been shipped yet and they would be in contact. Poor rating”

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Posted 3 months ago

“Not yet received so where is it please”

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Posted 4 months ago

“Flimsy and hard to secure over the table and chairs. Probably have more success with black bags and a roll of sellotape. I’d like to return it”

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Posted 4 months ago

“They sell out of stock items and then refund your money later!”

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Posted 8 months ago

“After a very prompt delivery, 3 days, I unpacked my Bunbury Rattan Sofa Set and positioned it on my patio. I didn't immediatley unpack upon receipt due to a late afternoon delivery and some very wet weather. (Overnight in my garage...) However: Upon closer inspection during cushion assembly etc, it was noted that the glass top table frame was indeed slanting over to one side at an angle. Although the glass top is horizontal, the whole thing is kinked to one side, ( as if too heavy a weight has been placed upon it!) It is still functional, but certainly this is a sub standard item which does spoil the look of a otherwise very tidy set. I'll live with it due to my schedule and the effort required to rectify the situation!.. Just some thing to look out for!!”

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Posted 8 months ago

“Really bad customer services I have not received any delivery date and when I tried to ring the number of the rattan garden furniture there was absolutely no answer. It just went blank.”

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Posted 10 months ago

“Had to chase them for a delivery date. Was told sometime next week & would get a delivery date to confirm. No further email received and parcel dumped in front of garage, thank goodness neighbour saw this and walked over to retrieve parcel for me.”

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Posted 10 months ago

“I have not heard from you yet to let me know when this chair is being delivered.So if I have not hear from you in the next 24 hours I will get in touch with me bank to cancel the payment Kind Regards John Paquette”

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Posted 1 year ago

“I have not received my order yet. Orded 15/03/24”

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Posted 1 year ago

“.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx”

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Posted 2 years ago

“We ordered our furniture at the end of August and following several promises that it was going to be delivered, it is now October 6th. It has been almost impossible to speak to someone and although we have had a few emails we are still without the furniture!!!”

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Posted 2 years ago

“Still waiting delivery of garden furniture or any contact from the company- very disappointed”

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Posted 2 years ago

“Not sure about the furniture yet as this is how it was delivered! Very bad tempered and rude driver delivering to a vulnerable 89 year old lady! Not a good start!”

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Posted 2 years ago

“Very straight forward to but via website. Although not heard anything since I had the confirmation email 4 days ago in relation to my order about if it’s being dispatched. Called them today and the phone played a few automated messages to say they are experiencing high number of calls, then it cut me off. Considering I’ve placed an order of £500, and payment has been taken, I’d expect to be able to speak to a customer services.”

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Posted 2 years ago

“Ordered 4 days ago, delivery between 2 to 10 days. Not heard anything other than my order confirmation, no updates, nothing whatsoever. I just hope the product is worth the wait.”

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Posted 2 years ago

“Still haven't received my garden chairs need to know when they will be delivered. Already paid one payment. Why the delay.”

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Posted 2 years ago

“Unfortunately my order of a bench was damaged and chipped in multiple areas. Very disappointing, as wasn’t cheap. The bench is lovely but will need attention & a re-spray.”

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Posted 2 years ago

“After sales told me driver would call last Wednesday to confirm delivery Friday 12th or Saturday 13th August. Have emailed twice as unable to get through on phone to check progress for order 4th August. Help.............”

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Posted 2 years ago

“I’ve paid for my item. Had a text to say when it would be delivered which it hasn’t. I’ve no card through the letter box to say what has happened. Tried ringing several times, no answer, emailed but no reply yet. Still not sure where my item is ?”

Helpful Report

Posted 2 years ago

RattanGardenFurniture.co.uk is rated 4.6 based on 765 reviews