RattanGardenFurniture.co.uk Reviews

Name: RattanGardenFurniture.co.uk
Rating: 4.60

4.6 Rating 626 Reviews

91 %

of reviewers recommend RattanGardenFurniture.co.uk

Company Reviews

Metrics

4.6

Based on 626 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RattanGardenFurniture.co.uk 5 star review on 24th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order yet. Orded 15/03/24”

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Posted 3 weeks ago

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Posted 2 months ago

“We ordered our furniture at the end of August and following several promises that it was going to be delivered, it is now October 6th. It has been almost impossible to speak to someone and although we have had a few emails we are still without the furniture!!!”

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Posted 6 months ago

“Still waiting delivery of garden furniture or any contact from the company- very disappointed”

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Posted 6 months ago

“Not sure about the furniture yet as this is how it was delivered! Very bad tempered and rude driver delivering to a vulnerable 89 year old lady! Not a good start!”

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Posted 6 months ago

“Very straight forward to but via website. Although not heard anything since I had the confirmation email 4 days ago in relation to my order about if it’s being dispatched. Called them today and the phone played a few automated messages to say they are experiencing high number of calls, then it cut me off. Considering I’ve placed an order of £500, and payment has been taken, I’d expect to be able to speak to a customer services.”

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Posted 7 months ago

“Ordered 4 days ago, delivery between 2 to 10 days. Not heard anything other than my order confirmation, no updates, nothing whatsoever. I just hope the product is worth the wait.”

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Posted 7 months ago

“Still haven't received my garden chairs need to know when they will be delivered. Already paid one payment. Why the delay.”

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Posted 7 months ago

“Unfortunately my order of a bench was damaged and chipped in multiple areas. Very disappointing, as wasn’t cheap. The bench is lovely but will need attention & a re-spray.”

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Posted 8 months ago

“After sales told me driver would call last Wednesday to confirm delivery Friday 12th or Saturday 13th August. Have emailed twice as unable to get through on phone to check progress for order 4th August. Help.............”

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Posted 8 months ago

“I’ve paid for my item. Had a text to say when it would be delivered which it hasn’t. I’ve no card through the letter box to say what has happened. Tried ringing several times, no answer, emailed but no reply yet. Still not sure where my item is ?”

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Posted 8 months ago

“Unfortunately I have not yet received my sofa set that was ordered over two weeks ago and had a delivery time of 2-7 days, customer services have not been overly helpful on the matter.”

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Posted 9 months ago

“Ordered 4 days ago and heard nothing about delivery! Website stated 2- 5 day’s delivery! Very dissatisfied.”

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Posted 9 months ago

“Liked the website because it was offering a free parasol and base with an order for Oren Athens table and 4 chairs. Did try phoning to place order but ansafone said very busy etc etc so ordered on line 3 days ago, but couldn't see any reference to the parasol and base but assumed this was because it was free. Chased up delivery timetable today by email and checked to see that parasol etc was included only to be told it wasn't as it wasn't in the order! Not happy so have asked for order to be cancelled. Everything else suggested this was a perfectly good company to deal with, so am very disappointed with this outcome.”

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Posted 9 months ago

“i did not receive my order”

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Posted 10 months ago

“Hopeless service, no calls returned and only half the order fulfilled”

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Posted 10 months ago

“Poor customer service misleading website , impossible to talk to anyone . Would definitely not recommend to anyone !!!! On a scale from 1-10 I’d be giving 1”

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Posted 10 months ago

“A response to my emails, and for someone to answer the phone, when I’m trying to phone regarding a delivery would be nice. Not impressed.”

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Posted 10 months ago

“Order item Saturday had no confirmation of it from them selfs Tried ringing today no one picked up absolutely joke re customer services especially when places order and wanting information on deliveries”

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Posted 10 months ago

“Ordered a piece of garden furniture, website stating It was in stock, only to be told 3 days later that it isn't in stock. please up date your website more frequently.”

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Posted 10 months ago

RattanGardenFurniture.co.uk is rated 4.6 based on 626 reviews