RattanGardenFurniture.co.uk Reviews

Name: RattanGardenFurniture.co.uk
Rating: 4.58

4.6 Rating 765 Reviews

90 %

of reviewers recommend RattanGardenFurniture.co.uk

Company Reviews

Metrics

4.6

Based on 765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RattanGardenFurniture.co.uk 5 star review on 28th June 2025

Carol Hume

RattanGardenFurniture.co.uk 5 star review on 13th March 2025

Teresa De San Nicolas Mitchell

RattanGardenFurniture.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order took £864 kept money for one month then told out of stock till November offered refund which I agreed. Still waiting seven days later. Can not get through on telephone as it cuts off. Only correspondence through email which takes ages for response. Asked them to call me they don’t. Then reply to say can not find order. Getting very worried as it’s a lot of money. Would never use this company again. Ordered new garden furniture last weds 17/6 coming today 24/6 that’s what I call service. If no response by 26/6 going through credit card to get money back”

Helpful Report

Posted 5 years ago

“Rattan garden furniture was covered with the cover I purchased from them for the winter period and when uncovered it had started to rust. Having a 5 year warranty on the frame I thought everything would be ok but oh no.. sent pictures of the rust and now I'm having no joy at all. Won't reply to emails and just fobbed off on the phone. I paid just short of a thousand pounds for my furniture and to be treated like this when it's not up to standard is unsatisfactory.. buy by all means but if you have any problems be aware they WILL NOT sort them out..!!”

Helpful Report

Posted 6 years ago

“Rattan material on the table started to sag within a few days... I sent it pictures to their customer service team, which were first dismissed with an ‘it should resolve itself’ response. It hasn’t, so I sent in further photos. I’m now in a loop of continuously being asked for more photos to send to their supplier to ‘prove’ the issue, despite the pictures doing so. I’m being completely fobbed off and rattangardenfurtiture.co.uk will not accept they have supplied a poor quality product and appear to be hoping I will go away. I paid £900 for what I hoped would be a good quality set of table and chairs. In fact They sell expensive poor quality items and aren’t offering to exchange it. Luckily I have paid via credit card so I think I should be able to recover my losses, but am shocked at the way I’ve been treated by this company.”

Helpful Report

Posted 6 years ago

“I ordered outdoor furniture that was in stock. On your FAQ's you say for in stock items you deliver between 7 to 14 days. Today delivery was agreed at which would take delivery well after the agreed delivery schedules. When I asked if this could be looked at, or why they agree to deliver within 7 to 14 days they just hung up the phone. Poor communication from this company and poorly trained rude staff. I had asked to speak to a manager on three occasions and this was declined. Avoid this company.”

Helpful Report

Posted 6 years ago

RattanGardenFurniture.co.uk is rated 4.6 based on 765 reviews