RattanGardenFurniture.co.uk Reviews

Name: RattanGardenFurniture.co.uk
Rating: 4.60

4.6 Rating 632 Reviews

91 %

of reviewers recommend RattanGardenFurniture.co.uk

Company Reviews

Metrics

4.6

Based on 632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RattanGardenFurniture.co.uk 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rattan material on the table started to sag within a few days... I sent it pictures to their customer service team, which were first dismissed with an ‘it should resolve itself’ response. It hasn’t, so I sent in further photos. I’m now in a loop of continuously being asked for more photos to send to their supplier to ‘prove’ the issue, despite the pictures doing so. I’m being completely fobbed off and rattangardenfurtiture.co.uk will not accept they have supplied a poor quality product and appear to be hoping I will go away. I paid £900 for what I hoped would be a good quality set of table and chairs. In fact They sell expensive poor quality items and aren’t offering to exchange it. Luckily I have paid via credit card so I think I should be able to recover my losses, but am shocked at the way I’ve been treated by this company.”

Helpful Report

Posted 4 years ago

“Fantastically priced furniture, well made, delivered built which took the hassle out of assembly.”

Helpful Report

Posted 1 year ago

Hi Justin, Thank you so much for your valued review!

Posted 1 year ago

“Had this furniture for a year, the rattan weave has sagged in so many places, and has melted on the table. This is similar to other reviews on this company. Asked for assistance on a repair and was told that it is out of warranty. Not had a response yet further than this. The set cost nearly £1,000, and just to get a simple 'we can't do anything its out of warranty' is disappointing. I would avoid and go for a more reputable company.”

Helpful Report

Posted 3 years ago

“Rattan garden furniture was covered with the cover I purchased from them for the winter period and when uncovered it had started to rust. Having a 5 year warranty on the frame I thought everything would be ok but oh no.. sent pictures of the rust and now I'm having no joy at all. Won't reply to emails and just fobbed off on the phone. I paid just short of a thousand pounds for my furniture and to be treated like this when it's not up to standard is unsatisfactory.. buy by all means but if you have any problems be aware they WILL NOT sort them out..!!”

Helpful Report

Posted 4 years ago

“I ordered outdoor furniture that was in stock. On your FAQ's you say for in stock items you deliver between 7 to 14 days. Today delivery was agreed at which would take delivery well after the agreed delivery schedules. When I asked if this could be looked at, or why they agree to deliver within 7 to 14 days they just hung up the phone. Poor communication from this company and poorly trained rude staff. I had asked to speak to a manager on three occasions and this was declined. Avoid this company.”

Helpful Report

Posted 4 years ago

RattanGardenFurniture.co.uk is rated 4.6 based on 632 reviews