RattanGardenFurniture.co.uk Reviews

Name: RattanGardenFurniture.co.uk
Rating: 4.58

4.6 Rating 784 Reviews

90 %

of reviewers recommend RattanGardenFurniture.co.uk

Company Reviews

Metrics

4.6

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%

RattanGardenFurniture.co.uk 5 star review on 28th June 2025

Carol Hume

RattanGardenFurniture.co.uk 5 star review on 13th March 2025

Teresa De San Nicolas Mitchell

RattanGardenFurniture.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with fire i thought it would all be connected find it hard to do it now i will have to pay if i can get someone to do it not happy and could be dangerous if not done right.”

Helpful Report

Posted 7 months ago

“Misleading, I ordered a garden arch which was 'in stock' and received a confirmation order etc, 2-5 days delivery, after waiting a week and hearing nothing I telephoned to chase the order to be told it was 'out of stock' and my order had been cancelled..why wasn't I told this so I could order somewhere else, I informed them it still said in stock on their website and was told they would amend it on the website to 'out of stock'..another week on and it still says in stock so check if you order anything from this company as I had to wait a week for a refund to go through..”

Helpful Report

Posted 10 months ago

“The site said free Uk delivery but then put a £60 delivery charge to deliver to Devon. After querying they offered a £10 reduction to £50. Having said that the item was in stock on the website, I then got a email saying that the item was not available. It then took 3 days for the refund to be made. They were easy to contact but not happy that they took money for an item that was not in stock.”

Helpful Report

Posted 11 months ago

“The ease of use on the website to purchase what I needed as easy, I swiftly got my invoice, but despite the cover I purchased being in stock I have still not received an expected delivery date. The only information on the web was the length of time to deliver Rattan furniture. I will happily review my purchase again once my order has arrived. I cannot answer the questions below because I've not received my order yet.”

Helpful Report

Posted 1 year ago

“I only received one item of my order and not the entire order, still missing the 2 armchair covers which were ordered at the same time - Order #RGF-000027873”

Helpful Report

Posted 2 years ago

“Furniture arrived quickly and initially looked good but one chair had a dirty rust looking mark on it and one was scratched and damaged... waiting for a reply from email”

Helpful Report

Posted 2 years ago

“Very disappointing . First I was sent the wrong unit, then when I did get it I find it has scratches on the black coating and the handle along with the grill warped. I will still work fine but not sure it’s worth the price considering being a very flimsy and not fully de burred product. After-sales very good, quickly got the right unit sent out.”

Helpful Report

Posted 3 years ago

“No order confirmation or information sent following order placement. Also no answer on phone to enquire multiple tries.”

Helpful Report

Posted 3 years ago

“I haven’t had any confirmation of my order or any response from the company so I have bought elsewhere No contact at all but have taken the money now waiting for a refund Only contact is to ask for a review????”

Helpful Report

Posted 3 years ago

“Website was easy to use to buy the garden chair but the delivery service was rubbish. I came home to find a large box dumped on the driveway and No prior notice it was coming. Box was pretty battered but at least the contents were fine.”

Helpful Report

Posted 4 years ago

“Good points: easy to order; competitive price, helpful delivery team Not so good: initial delivery was missing a key part of the order, and although this was quickly acknowledged, making contact after that was extremely difficult (emails not responded to, phones not answered, in fact calls summarily rejected). Order was eventually made good, but it was a very time consuming and stressful experience.”

Helpful Report

Posted 4 years ago

“Really upset and disappointed with the quality. I am happy with the quality of the cushions, the frame and the table are but the rattan weave on the actual corner sofa looks terrible and is sagging in the corner. It looks like the rattan has stretched as well as all moved downwards. It hasn’t had much use. There are 3 of us at home and we have never had all seats occupied at the same time despite the set being a 9 seater with 6 sofa seats. After contacting Sixty Stores customer services, including photos, I had a short email back saying “ This is general usage and not related to the warranty which only covers the metal framework. The rattan weave can move when used this is nothing abnormal!” Followed by “unfortunately we are unable to help you any further” Really disappointed with the ‘I don’t care attitude of Sixty Stores ‘Business Operations Manager’ especially after spending £999 on garden furniture which will probably need replacing after this summer. I have done some research and family/friends have paid less for their rattan garden furniture and had it longer yet their rattan hasn’t moved or stretched. It’s very frustrating when you’ve saved up for something nice, spent hours trying to get good quality at a good price and then finding it is poor quality and falling to pieces after one short summer. I wasn’t asking for a refund or money back I just wanted advice and an opportunity to have the sofa repaired. Please think twice before ordering from this company.”

Helpful Report

Posted 6 years ago

RattanGardenFurniture.co.uk is rated 4.6 based on 784 reviews