RattanGardenFurniture.co.uk Reviews

Name: RattanGardenFurniture.co.uk
Rating: 4.58

4.6 Rating 767 Reviews

90 %

of reviewers recommend RattanGardenFurniture.co.uk

Company Reviews

Metrics

4.6

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RattanGardenFurniture.co.uk 5 star review on 28th June 2025

Carol Hume

RattanGardenFurniture.co.uk 5 star review on 13th March 2025

Teresa De San Nicolas Mitchell

RattanGardenFurniture.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

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“Easy to order - Great products - Competitive prices - Wonderful, friendly service - Delivered on time Highly recommend this company”

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Posted 5 years ago

“Love our furniture very well made and very comfortable.”

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Posted 5 years ago

“So far no problems with mine. I’ve had really positive comments. I don’t think they would winter well so will be putting in storage but we’ll see how they fair. Comfortable to sit in.”

RattanGardenFurniture.co.uk 5 star review on 22nd August 2020

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Posted 5 years ago

“The furniture is wonderful, a very high quality. The service was extremely good and very easy to deal with. We are very happy with the product and would recommend this company to use.”

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Posted 5 years ago

“Had this furniture for a year, the rattan weave has sagged in so many places, and has melted on the table. This is similar to other reviews on this company. Asked for assistance on a repair and was told that it is out of warranty. Not had a response yet further than this. The set cost nearly £1,000, and just to get a simple 'we can't do anything its out of warranty' is disappointing. I would avoid and go for a more reputable company.”

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Posted 5 years ago

“we bought a corner unit Rattan. We had to wait a while as stock was due to come in. Two delivery drivers , very pleasant and left where we needed with no hassle . the quality of the furniture is very good and build, and believe that with care looking after it will last a good few years. have bought covers to make sure winter does not get to it . cushions also very good quality , and make a very good part of our garden to relax and enjoy time out side”

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Posted 5 years ago

“Excellent service. Ordered when out of stock which we knew from the website and were kept informed and then notified when the parasol would be available and shipped. The product (Mayfair 3m Cantilever Parasol) is excellent. Build quality and the granite base are top notch. The delivery was also excellent with the driver placing all boxes in our Garage and taking a photo for proof of delivery and no damage to boxes etc.”

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Posted 5 years ago

“arrived earlier than date given came nicely packaged did not need to fix it together already done..Nice colour and quality very happy with the service and furniture. would buy again from the store and also recommend it”

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Posted 5 years ago

“Great product better than we could have hoped for. Used loads over the past 2 months very comfortable.”

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Posted 5 years ago

“Very pleased with furniture which came within a week of ordering. Delivery men polite and helpful,allowed time for checking and offered to take away packaging. Only down side was no contact evening before or morning of delivery as promised. Lucky we had stayed in that day!”

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Posted 5 years ago

“Placed order took £864 kept money for one month then told out of stock till November offered refund which I agreed. Still waiting seven days later. Can not get through on telephone as it cuts off. Only correspondence through email which takes ages for response. Asked them to call me they don’t. Then reply to say can not find order. Getting very worried as it’s a lot of money. Would never use this company again. Ordered new garden furniture last weds 17/6 coming today 24/6 that’s what I call service. If no response by 26/6 going through credit card to get money back”

Helpful Report

Posted 5 years ago

“Really upset and disappointed with the quality. I am happy with the quality of the cushions, the frame and the table are but the rattan weave on the actual corner sofa looks terrible and is sagging in the corner. It looks like the rattan has stretched as well as all moved downwards. It hasn’t had much use. There are 3 of us at home and we have never had all seats occupied at the same time despite the set being a 9 seater with 6 sofa seats. After contacting Sixty Stores customer services, including photos, I had a short email back saying “ This is general usage and not related to the warranty which only covers the metal framework. The rattan weave can move when used this is nothing abnormal!” Followed by “unfortunately we are unable to help you any further” Really disappointed with the ‘I don’t care attitude of Sixty Stores ‘Business Operations Manager’ especially after spending £999 on garden furniture which will probably need replacing after this summer. I have done some research and family/friends have paid less for their rattan garden furniture and had it longer yet their rattan hasn’t moved or stretched. It’s very frustrating when you’ve saved up for something nice, spent hours trying to get good quality at a good price and then finding it is poor quality and falling to pieces after one short summer. I wasn’t asking for a refund or money back I just wanted advice and an opportunity to have the sofa repaired. Please think twice before ordering from this company.”

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Posted 5 years ago

“Rất tuyệt hay lắm”

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Posted 6 years ago

“Great quality furniture and delivery service. I would highly recommend”

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Posted 6 years ago

“Rattan garden furniture was covered with the cover I purchased from them for the winter period and when uncovered it had started to rust. Having a 5 year warranty on the frame I thought everything would be ok but oh no.. sent pictures of the rust and now I'm having no joy at all. Won't reply to emails and just fobbed off on the phone. I paid just short of a thousand pounds for my furniture and to be treated like this when it's not up to standard is unsatisfactory.. buy by all means but if you have any problems be aware they WILL NOT sort them out..!!”

Helpful Report

Posted 6 years ago

“Rattan material on the table started to sag within a few days... I sent it pictures to their customer service team, which were first dismissed with an ‘it should resolve itself’ response. It hasn’t, so I sent in further photos. I’m now in a loop of continuously being asked for more photos to send to their supplier to ‘prove’ the issue, despite the pictures doing so. I’m being completely fobbed off and rattangardenfurtiture.co.uk will not accept they have supplied a poor quality product and appear to be hoping I will go away. I paid £900 for what I hoped would be a good quality set of table and chairs. In fact They sell expensive poor quality items and aren’t offering to exchange it. Luckily I have paid via credit card so I think I should be able to recover my losses, but am shocked at the way I’ve been treated by this company.”

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Posted 6 years ago

“I ordered outdoor furniture that was in stock. On your FAQ's you say for in stock items you deliver between 7 to 14 days. Today delivery was agreed at which would take delivery well after the agreed delivery schedules. When I asked if this could be looked at, or why they agree to deliver within 7 to 14 days they just hung up the phone. Poor communication from this company and poorly trained rude staff. I had asked to speak to a manager on three occasions and this was declined. Avoid this company.”

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Posted 6 years ago

“Corner sofa set looks really good quality. Delivery guys was good and very helpful and friendly.. Had trouble when ordering the item through amazon but a mess up on amazon side ment I paid for two sets and then was refunded for one!”

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Posted 7 years ago

“Absolutely brilliant customer service great price and the delivery team where fantastic. They were very polite, delivered the sofa set set it up and took away all the packaging. I would highly recommend RattanGardenFurniture.co.uk 👍😊”

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Posted 7 years ago

“Delivered on time, very helpful chaps set it up and checked it, looks very smart - delighted so far! Jonathan”

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Posted 7 years ago

RattanGardenFurniture.co.uk is rated 4.6 based on 767 reviews