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Radiator World Reviews

4.4 Rating 192 Reviews

84 %

of reviewers recommend Radiator World

Company Reviews

4.4

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Radiator World 5 star review on 24th August 2022

Mr Simon Michalak

Radiator World 5 star review on 6th July 2022

Radiator World 5 star review on 2nd May 2021

Mrs Julie Webber

Radiator World 1 star review on 4th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item described as aluminium on the website. It arrived, made entirely of steel. It has now been almost a month, I have returned the item at my own expense and they have still not issued a refund. Pedantic and unhelpful customer service staff, I would definitely not recommend this company.”

Posted 4 months ago

“Orded a rad on the website and paid in full. Received an email to say that it's now discontinued and I will receive a full refund. Emailed back after no refund was received after 3 days, requesting they follow up and contact me. I received no contact but the refund came after five days. My original payment went out of my account in 2 hours.”

Posted 6 months ago

Hi, Thank you for your review but we think your comment is not fair. Your ordered the item, we informed you that the item is discontinued and refund processed instantly. Once you informed us that you didnt receive your payment a day after, we sent "the proof of refund" to you. Once we process refunds, we can't follow up from our side. Refunds go back to the accounts within 3 working days, I think you need to discuss with your bank why you didnt receive your money within 3 days which is quite unusal.

Posted 6 months ago

“No email to say item was delayed or when it was expected to arrive”

Posted 1 year ago

“They advertised a product on the website and allowed it to be purchased despite it being discontinued. With no Inital appology via email just saying. "Please note that the FLEXI NEXT GENERATION ELEMENT - 300w WITH RC is now discontinued and we do not have any further stocks available." Happy to take the money from your account tho. The customer service assistant sounded very sarcastic on the phone. Will not be using them again”

Posted 1 year ago

Hi, Thank you for your email and comment first of all. We didn't know that the item was discontinued until the supplier sent response to us, we have informed you instantly by email but we haven't heard response from you for a while. Online companies have to take the money once you shop online, there is no other way to purchase goods online. We already said sorry on our second email. We are sorry to dissapoint you. Regards

Posted 1 year ago

“We haven't had our order! Despite messaging you? We now have to go to bank to try and get our cash back”

Posted 1 year ago

Hi, Thank you for your comment but we think that it is not fair. You ordered your item, we have informed you that the RAL coloured items take 2-3 weeks to deliver, this information was already givenm on our website. Your item has been delivered on time.

Posted 1 year ago

“I have said very poor because you are asking me to provide a review of products that I have not received. It is also disappointing that your system has allowed me to place an order for products that are out of stock. Other suppliers do not do this.”

Posted 2 years ago

“You're asking me to review a product that hasn't been delivered yet!”

Posted 2 years ago

“Still not received it. Poor customer service. Poor service altogether, infact No service at all”

Posted 2 years ago

“We have not received any goods, just an email stating that everything is out of stock! No indication on line when we ordered that these items were not available, most disappointing.”

Posted 2 years ago

“Not received the order yet”

Posted 2 years ago

“Radiator was delivered - packaging in mint condition. Had to wait for our installer's availability - a couple of weeks. When he unpacked it, put the wall mounts on, then hung the radiator he noticed a very big dent/bent on the rear of it. Clearly done in the manufacturing process in the factory. This was immediately reported to Radiator World who have washed their hands of it, not interested in helping me get a replacement at all. Appalling service for the price paid (£270!!). Avoid at all costs and chose another radiator supplier.”

Posted 2 years ago

“Don’t advertise stock you don’t have, waste of time”

Posted 3 years ago

“Still not arrived and stated next day delivery”

Posted 3 years ago

Hi, Thank you for your feedback, please see your email we have sent you regarding your order as repeated below. "Dear Customer, Thank you for your order, This has now been processed and should be dispatched within 5 working days pending allocation"

Posted 3 years ago

“Beware - Make sure you order the correct item. Firstly they didnt dispatch and deliver radiator within indicated time frame. Secondly, I ordered the wrong size radiator so needed to return it, which they charged an eye watering £45 for. Most expensive cost for returning an item i have ever come across. Daylight robbery.”

Radiator World 1 star review on 4th March 2021

Posted 3 years ago

“Bought a designer radiator advertised as next day delivery. Paid over the Internet. I received an email later in the day saying it was out of stock until April and how did I want to proceed. I asked for a refund, a week later I'm still waiting. £344. Not happy.”

Posted 3 years ago

“Haven’t received this radiator yet. Was advised after purchase it was out of stock so I am waiting for it to come back into stock.”

Posted 3 years ago

“Why send a review when I haven't got the goods.... thats not going to help.”

Posted 3 years ago

“I ordered radiators which I was subsequently informed are out of stock - frustrating- update your website according to your stock !”

Posted 3 years ago

Hi, Thank you for your feedback and advise as you couldn't see the information of stock under "stock" tab of Colona page, you will find stock availabilty which is upgarded itself every second . We even sent you email after you ordered.

Posted 3 years ago

“I am still waiting for the radiator to be delivered.”

Posted 3 years ago

Hi, Thank you for your feedback but your item has been despatched on the day we promised and delivered to you, we think you need to investigate.

Posted 3 years ago

“I have not received my radiators so how can I comment. What I will say you said delivered in 24 hours but I have to wait two weeks Thanks”

Posted 3 years ago

Hi, Thank you for your custom, our system sends feedback request automatically once you purchase from our website, you don't need to leave any feedback before you receive your goods, your order is still stated on back order.

Posted 3 years ago

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Radiator World is rated 4.4 based on 192 reviews