“I ordered a radiator which was too small. Radiator World customer service was outstanding and sent me the correct size one while arranging a courier to pick up my new one”
“Excellent service. Said there maybe be a week delay on delivery due to Covid but radiator was delivered within two days. I also asked a technical question about product and it was answered the same day. Fantastic.”
“Communication advising when item shipped wasn't forthcoming, I had to chase and then told the item arriving that day. Towel rail had rust coming out when caps, removed. Plumber advised it hadn't been power flushed through. Plumber sent away as, waste of time him coming. Replacement order being processed. So far I'm not impressed and hope this was an anomaly.”
“I ordered my radiator on June 4th - it is now June 28th and I have still not received m radiator. I sent a follow up on June 21st and no reply received.”
“Radiator was delivered - packaging in mint condition. Had to wait for our installer's availability - a couple of weeks.
When he unpacked it, put the wall mounts on, then hung the radiator he noticed a very big dent/bent on the rear of it. Clearly done in the manufacturing process in the factory.
This was immediately reported to Radiator World who have washed their hands of it, not interested in helping me get a replacement at all. Appalling service for the price paid (£270!!). Avoid at all costs and chose another radiator supplier.”
“excellent company. After being let down by 2 other companies who told me the rad was not in stock anywhere in the UK. Radiator World managed to source and deliver the next day! Amazing.”
