“Unfortunately, the pillow contained chemicals that made me very ill. I contacted Putnams within a week, expecting some level of concern, but there was no customer service, and not even a 'sorry to hear that'.
I was just told that as I had opened the seal, I could not obtain a refund or exchange - only 10% off another order if I signed up to the newsletter. I replied but received no further contact.
A negative review that I left on their website has not yet been published.”
“The level of customer service received from staff at Putnams was excellent, given I ordered the wrong item and had to ask to return this and have the correct one sent out in its place. This was dealt with in a timely way and returning the item was easy. I was actually able to speak to a human being at the other end of the telephone which these days is a real plus.”
“I highly recommend Putnams, as the quality of their products has both pleasently surprised me and saw to it that should I have any cushion needs, they are the ones to go to. Very, very happy with my decision to purchase from Putnams.”
“Perfect support pillow for my partner after breast surgery. She says it's super comfy and she says she'll probably use it all the time.
First pillow arrived promptly but on opening the stitching was a bit off and there was a hole, contacted Putnam immediately and they sent out a replacement first class post, can't ask for better service than that....well done 👍”
