“Putnams produce high quality products. However, this particular item caused extreme pain in my hips, knees and ankles. I assume it's because more weight is being pushed downwards into these joints. When I rang Putnams to organise a return I meant with an officious response. Yes, they want to charge a great deal for the return which I would have accepted, but the woman was so unpleasant to speak to I decided to sell it as second hand, used for just one night! Putnams need to take a serious look at the attitude of the after sales care staff.”
“This pregnancy pillow is rock solid and it comes in a plastic bag which if opened you cannot return it so you can’t even feel the material with out not being able to return it. Very uncomfortable, would not recommend.”
“Disappointed with experience. I do not feel that the item purchased met the description accurately. How to return is not immediately obvious without looking on website. Note that is says - If you are not [happy], simply return the product to us within 14 days of receipt in its original packaging and un-used condition. It would be more user friendly for me for this to be included in email and for return guidance in to be in the email and for the option to return an item if you are not happy with the quality of it after trying it.”
“I am very disappointed with the cushion. It is advertised as being 3 inches deep but is barely 2anda half ins. As it is required for height is totally unsuitable & I would have returned it but with a very sick husband & Christmas affecting postage it was just too much hassle.”
“I'm genuinely a bit baffled about how this pillow is supposed to work for anyone. The design of the cover is such that the straps warp and stretch during the night, leading to the two pilows having nothing to keep them in place and you end up between them with no support and nothing to keep you from rolling onto your back. I emailed Putnams about this and was told a new cover design would be sent out to me in 1-2 weeks and a 20% discount offered. 22 days, and one follow-up email from me later and I have no new cover and no response. My bump is now considerably bigger and I simply can't wait around any longer, worrying that I will roll onto my back in the night, and will have to suck up the expense of buying a different pillow elsewhere. I spent a lot of time researching pillows and really wanted this to be the solution so am disappointed, not to mention frustrated that I have been left hanging after a solution was seemingly offered.”
“Normally, I try to keep a very positive mindset - but in this case, it is difficult for me to stay positive...
On April 19th I purchased a cushion which has still not been delivered. On the contrary, I have heard that my package has been returned to you...?!? I need this cushion as a present for my wife and I am still waiting to hear news about when I can expect to receive my package. Thank you!
P.S. Please do not send another request for a review until I have received what I have paid for.”
“This Putnams back support is very firm and uncomfortable- not at all useful. The product is poorly described and certainly doesn’t suit a small adult.
Not a great service at all not interested that you are disappointed, out of pocket and still needing a support pillow.”
“So Putnams have sent me an 11 deg wedge rather than the 8 deg wedge I purchased. I contacted them through their online form on the website and I have not had a response.
I would not recommend them and will not purchase again.”
Hello Naomi,
We have found your email, we replied to the email address supplied the next day (22nd) however we can see it bounced back. One of our team will be in contact.
