Pure Cremation Ltd Reviews

Name: Pure Cremation Ltd
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 3,769 Reviews

96 %

of reviewers recommend Pure Cremation Ltd

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation Ltd 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ashes were delivered in a BOX, dented and damp. The scruffy driver didnt help either.”

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Posted 5 years ago

Thank you for your comments which we are looking into. We always aim to be very clear about the smart purple biodegradable box that ashes are placed into and this features in our brochure so that there are no surprises for bereaved families. We will ensure that an image of the box is also placed in the Help and Advice section of our website today. Our entire team is fully aware of the emotional significance of the ashes and trained to handle every set with care and respect. All are packed in a soft cotton bag and our procedures state that they should be secured within the van to prevent movement in transit. We will speak with the driver today to understand your observations about damage and dampness. We provide uniform to all of our drivers to ensure they are smartly presented and usually receive positive comments about this. We can see that the driver left our office at 6.57am on the day of delivery and arrived at your address 5.5 hours later, which may have been a factor. Please be assured we will look into this too.

Posted 5 years ago

“the lady was absolutely lovely and helpful but i didnt recieve the form i needed for the cremation so asked for another and that never came? so had to go through the traditional route which i didnt want.dissapointed”

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Posted 8 years ago

Dear Julie, We are always disappointed to receive a negative review and have looked into the details of your interaction with us. I can assure you that all documents were sent by post on the 21st March to the address given because you were unable to print them out from email. On the 31st March we sent an email to confirm that hospital paperwork was complete and that we needed the green form issued to you by the Registrar in order to bring mum into our care. On the 11th April following numerous telephone conversations about your wishes, you finally revealed that you had not received the paperwork and your brother had made alternative arrangements. We are very aware that some families struggle to move things forward and so are careful not to make them feel under any additional pressure. However in future we will ask customers to acknowledge receipt of posted documents.

Posted 8 years ago

Pure Cremation Ltd is rated 4.8 based on 3,769 reviews