Promain UK Limited Reviews

Name: Promain UK Limited
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.77

4.8 Rating 2,324 Reviews

96 %

of reviewers recommend Promain UK Limited

4.8

Based on 2,324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain UK Limited 5 star review on 5th May 2023

Simon

Promain UK Limited 5 star review on 20th March 2023

David M

Promain UK Limited 5 star review on 9th September 2022

Glyn

Promain UK Limited 5 star review on 8th July 2022

Tigrans A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Runny rubbish, 10 litres & 5 coats later still coming off, oh & before you ask, it's 9 square metres only, all pained with a brush & exactly as instructions say. My first 5l was damaged, when I ordered another they totally ignored my emails regarding a refund or a % off the second 5l.”

Helpful Report

Posted 9 years ago

It is with sincere regret that the email has somehow been overlooked, and an investigation as to why this happened is underway. When there is a liquid loss we always offer a suitable refund and is our intention in this case. I have managed to find the original email, the telephone number provided by the customer does not accept calls despite a number of attempts, however, I have emailed the customer this morning offering our sincere apologies, and asking them to contact us in order to resolve the complaint raised. However, the peeling paint is an indication that the surface was not sufficiently cleaned.

Posted 9 years ago

“Not the colour I thought it should be.had to paint over white/grey with black your team were not very sympathetic offered to sell me a tin of black to mix with m? problem paint.I have returned one unopened tin.With carriage, handling fee and the tin i have part used i have wasted over £80 .I have learnt A very expensive lesson, not to buy paint from the internet ever again and think you should be advising and sending samples of colour. Your advising it is driveway paint and I cannot believe anyone would want to paint a drive with white / grey product it looked horrendous and embarrassing. Don't think you have a customer services.I e-mailed Karin asking how to return goods, no reply. had to ring and ask the question ? you see reviews matter,having sent negative comment see above, i have had no response again. Poor Steve Jackson”

Helpful Report

Posted 9 years ago

We offer samples for our driveway paint product which we are happy to send out, in fact, we often encourage this when there is doubt about the colour. On this occasion, it appears the customer did not contact us prior to purchasing, therefore we were not given the opportunity to provide a sample. We provide a RAL colour reference on screen, along with a disclaimer addressing issues with choosing colours from a computer monitor. The colour resembles fresh concrete and its subject to personal preference as opposed to the wrong colour being supplied.

Posted 9 years ago

Promain UK Limited is rated 4.8 based on 2,324 reviews