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Promain UK Limited Reviews

4.8 Rating 2,324 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,324 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martin
Verified Buyer
“Excellent service, great help and advice, sent colour charts within 24 hours and the product I had ordered was delivered on time without any issues, less than three days from ordering. Would recommend this company to anyone.”
Helpful Report
Posted 3 months ago
Thanks for your 5 star review Martin, it's always great to hear such positive feedback! Good luck with your project and all the best for 2024!
Posted 3 months ago
Nicola
Verified Buyer
“I order a 1 litre tin of paint worth nearly £50 pound, they emailed me saying the 1 litre in that colour was no longer in stock so for the inconvenience they would send me a 4 litre tin at no extra cost. Brilliant communication throughout me ordering with them to receiving my order. Would definitely shop with these guys again.”
Helpful Report
Posted 4 months ago
Thanks for taking the time to leave us such a nice review Nicola! We're thrilled that we were able to assist and wish you all the best on your project and for 2024!
Posted 4 months ago
Stuart
Verified Buyer
“Excellent advice and service from this Company. Products arrived promptly and are are currently being used on one of our refurbishment projects and are performing as promised”
Helpful Report
Posted 4 months ago
Thanks for your 5 star rating, Stuart, and for your kind words regarding the excellent advice and service provided, we really appreciate hearing such positive feedback! Good luck with your ongoing project and best wishes for 2024, we hope to be of assistance again in the future.
Posted 4 months ago
Steve B
Verified Buyer
“Great website and good service. Unfortunately the only blue on offer is far too dark, can I return and exchange for a light grey? I am that pain infected customer….”
Helpful Report
Posted 4 months ago
Hi Steve, thank you for contacting us, I will ask a member of our Customer Service team to give you a call concerning your order. Alternatively, if you wish to call us at a more suitable time, please call on 01462 421333 option 2.
Posted 4 months ago
D J
Verified Buyer
“Quick delivery item as described fit for purpose Shout out to the customer service first class”
Helpful Report
Posted 4 months ago
Thank you for your kind review! I will pass your comments on to our Customer Care team. Good luck with your project and have a very Happy Christmas!
Posted 4 months ago
Stephen
Verified Buyer
“they were fantastic! super supportive”
Helpful Report
Posted 4 months ago
Thanks Stephen! We always like to hear such positive feedback!
Posted 4 months ago
Anthony
Verified Buyer
“Received the goods within 24 hours. Can't beat that. I mislaid the invoice and a replacement was sent upon asking. Can't fault them.”
Helpful Report
Posted 5 months ago
We're thrilled you received your goods within 24 hours and appreciate your positive feedback! Providing fast and efficient service is one of our top priorities, and we're delighted that we could meet your expectations in this regard. It's great to know that when you faced an issue with misplacing the invoice, our team promptly assisted by sending a replacement upon your request. We understand the importance of having accurate documentation and are glad we could address this for you. Thank you for taking the time to share your positive experience. We value your satisfaction and look forward to continuing to meet your expectations in the future. If you have any further feedback or anything else we can assist you with, please don't hesitate to let us know.
Posted 5 months ago
Rolf D
Verified Buyer
“Wide range of products. The product I ordered was promptly despatched and I was kept fully informed at all stages”
Helpful Report
Posted 6 months ago
Thank you so much for the 5 star rating, Rolf! We are thrilled to hear how pleased you are with Promain UK Limited's wide range of products, and are delighted that you were satisfied with the product you ordered! Good luck with your project!
Posted 5 months ago
Brian
Verified Buyer
“Was happy with price and the promptness of the communication on the delivery letting me know of the slight delay it arrived when the said it would”
Helpful Report
Posted 6 months ago
Thank you so much for the 5 star rating, Brian! We are glad to hear that you were happy with both the price and the promptness of communication regarding the delivery of your order.
Posted 5 months ago
Nasir
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 6 months ago
Thank you for your great review Nasir!
Posted 5 months ago
Ian
Verified Buyer
“all fine, thank you”
Helpful Report
Posted 6 months ago
Thank you for your 5 star review!
Posted 5 months ago
David
Verified Buyer
“Very helpful staff and a good product”
Helpful Report
Posted 7 months ago
Thanks for your 5 star review David, good luck with your project!
Posted 7 months ago
Jean
Verified Buyer
“I telephoned Promain as I required information on which paint, if any, could be used on a path which had been painted over many years before and which had faded. The gentleman I spoke to could not have been more helpful explaining the different options available. There was no hard sell, I was to look at the website and then order if I wished to. I placed an order later that morning and the paint arrived the following day!! Brilliant service. Would not hesitate to use Promain again.”
Helpful Report
Posted 7 months ago
Thank you so much for the 5 star rating, Jean! We are so pleased to hear that your experience was positive, as customer satisfaction is incredibly important to us. We look forward to helping you again soon!
Posted 7 months ago
Thomas
Verified Buyer
“First class advice and service. Next day delivery. Could not wish for better”
Helpful Report
Posted 7 months ago
Thank you for your review Thomas! Good luck with your project, and please let us know if there is anything else we can do to help!
Posted 7 months ago
William
Verified Buyer
“Good response and fast delivery.”
Helpful Report
Posted 7 months ago
Thank you for your kind review William!
Posted 7 months ago
Geoff
Verified Buyer
“Product was of good quality, was a good price, and best of all delivery was very quick!”
Helpful Report
Posted 7 months ago
Thank you so much, Geoff, for your five star rating of Promain UK Limited! We are delighted to hear that you were happy with the quality, price, and speed of delivery of your product. We look forward to serving you again!
Posted 7 months ago
Mr
Verified Buyer
“Delivered speedily”
Helpful Report
Posted 8 months ago
Thank you for your review!
Posted 7 months ago
Paul
Verified Buyer
“The product was very easy to use and available in the quantities i required”
Helpful Report
Posted 8 months ago
Hi Paul, thank you for taking the time to leave us a review. We always welcome comments on products as well as Promain as a company, and we are pleased to hear that you found the overbanding tape easy to use. Good luck with the rest of your project, and we hope to hear from you again soon!
Posted 8 months ago
Kristine
Verified Buyer
“Very good service and Bedec Masonry Paint is a brilliant paint. Wouldn't use anything else for outside”
Helpful Report
Posted 8 months ago
Thank you so much, Kristine, for rating Promain UK Limited 5 stars! We are so pleased to hear that you are happy with our service, and that Bedec Masonry Paint worked wonderfully for you! We appreciate you taking the time to leave us a review, and hope to be of assistance again in the future!
Posted 8 months ago
Clive R
Verified Buyer
“I continue to buy from this company and once again I have received exceptional service with extremely quick delivery Do not hesitate to purchase from this company 5 stars is nowhere near enough but that is all you are allowed to leave And I will most certainly be buying from them again”
Helpful Report
Posted 8 months ago
Thank you Clive for your 5 star rating! We really do appreciate you being a loyal customer and fantastic customer! We're always thrilled to hear such positive feedback, as customer satisfaction is incredibly important to us. We look forward to seeing you again soon and thank you for being a valued customer!
Posted 8 months ago
Promain UK Limited is rated 4.8 based on 2,324 reviews
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