Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.75

4.8 Rating 2,566 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast an efficient service, product coverage not as good as I had hoped.”

Helpful Report

Posted 4 years ago

Thank you for your 4-star rating for Promain UK Limited! We appreciate your feedback and apologise that the product coverage may not have been what you expected. If there is anything we can do to improve, please do not hesitate to let us know.

Posted 2 years ago

“The product was incredibly well packaged and arrived really quickly which helped me know went as I was in a bit of a fix. I did contact them for some technical advice, and unfortunately nobody came back to me.”

Helpful Report

Posted 4 years ago

Thank you for your 4-star rating of Promain UK Limited, Susan. I appreciate your feedback regarding the product being well packaged and arriving quickly. I'm sorry you didn't receive a response to your technical query. We strive to provide the best experience for all our customers.

Posted 2 years ago

“This would have been a 5 out of 5. The service is fantastic. Technical department answered my questions immediately and got back to me with my questions about the paint I ordered. I needed a paint capable of withstanding high temperatures for a jacket potato oven/trailer. The only issue is the colour is Matt Grey rather than black. I now have a grey jacket potato oven which is NOT what was expected hence giving a 4 out if 5. Darken the colour and this is a great product. Disappointed with the end result.”

Helpful Report

Posted 4 years ago

Hi Paul, we are sorry to hear that you are unhappy with the final colour of this product. I have forwarded your details to our Technical Team who will be contacting you to discuss this further. In the meantime, if there is anything else we can help you with, please do not hesitate to contact us.

Posted 4 years ago

“Fedex failed next day delivery but ok following day. Not a problem.”

Helpful Report

Posted 4 years ago

Hi Martin, Thank you for your review, we were sorry to hear your parcel was delayed by the courier company but we're glad that they managed to get it to you the following day.

Posted 4 years ago

“Quick delivery, missed out the super glue but quickly corrected.”

Helpful Report

Posted 4 years ago

Thanks for your review Philippa!

Posted 4 years ago

“The item was received very swiftly but the delivery charges were high.”

Helpful Report

Posted 4 years ago

Hi Raymond, Thank you for your review. We do understand that carriage costs can seem high. Certain products are classified as hazardous for transport purposes, which means that they must be sent by an approved carrier. This, as well as an increase in transport costs in general, can make them appear to be higher than expected, however, this is something we continually monitor and we always aim to keep these as low as possible for our customers. If there is anything else that we can help you with please do not hesitate to contact us.

Posted 4 years ago

“Good service although a paint a is expensive, I haven’t painted door yet due to weather so don’t know what quality is”

Helpful Report

Posted 4 years ago

Thank you for your review Sandra, we are sure you'll be thrilled with the quality of the paint. Hopefully the weather will improve soon - fingers crossed!

Posted 4 years ago

“Product in stock and delivered within the timeframe.”

Helpful Report

Posted 4 years ago

“Polite,helpful and knowledgeable about products. Will use them again.”

Helpful Report

Posted 4 years ago

“The Acid etch I ordered was temporarily out of stock Claire from Customer services rang to inform me of this and that she would ring again when the product arrived with them which would only be a couple of days away and she would have it dispatched immediately all of which she did, top class service”

Helpful Report

Posted 4 years ago

“Good service, kept me informed of a delay”

Helpful Report

Posted 4 years ago

“Took my order and sent it safely to the address I decreed”

Helpful Report

Posted 4 years ago

“All good , thanks . Good product”

Helpful Report

Posted 4 years ago

“excellent company but let down by FEDEX incompetence”

Helpful Report

Posted 5 years ago

“Reliable supplier giving good advice”

Helpful Report

Posted 5 years ago

“Excellent delivery. Not used yet”

Helpful Report

Posted 5 years ago

“20L tin arrived from carrier badly damaged, Promain sent me empty tins to sort any problems I might have with opening and using it. All quick and effective.”

Helpful Report

Posted 5 years ago

“Great product”

Helpful Report

Posted 5 years ago

“Staff knowledgeable and helpful”

Helpful Report

Posted 5 years ago

“had a little problem, was unsure of the colour, customer service was excellent and soon solved the issue”

Helpful Report

Posted 5 years ago

Promain is rated 4.8 based on 2,566 reviews