“Take a bit to reply to customer service emails but good response and sorted the issue I had. Have only just got my ProForm product so not had a chance to test much or test customer service properly, but good so far”
“Great product am happy,just a few things ...... having to pay to use draw your own map on google after paying ££££ for the product in the first place & the seat is a bit on the hard side”
“Very impressed with my proform. It links to an app via Bluetooth so I can monitor how well I am doing. It has a big comfy seat and is nice and quiet so I can watch tv or my iPad at the same time. My one slight peeve is that the resistance seems quite high compared to gym bikes. I have not got passed 1 yet although at the gym would be on 8-9. Good motivation to do more though!”
“Good quality piece of equipment, fairly easy to put together (few frustrating moments, but nothing out of the ordinary!)
Enjoying using it so far, minus the uncomfortable seat but hopefully I can find a seat cover or something to help!”
Hello Shelly,
Thank you very much for your honest review.
I'm glad to hear the assembly went smoothly, I can understand some parts can be tricky and we all are not engineer experts but if there was any help you may have needed please feel free to contact our Sales department or customer service.
Hello Adrian,
Thank you for your honest and positive review.
Always glad to hear our customers enjoying the machine they have purchased. I hope the item continues to service you well!
“Tour de France series 5 bike v good. Great programming own routes although some of the gradients are not accurate. Just beware that the ifit membership to do this is costly at £175 for 2 years. Action of bike is v realistic and as comfortable as a normal road bike.
Music tracks are a bit low grade lots of groups I have never heard of and need jack plug rather than wifi to wire up your own sounds.
Workout for the day nice as they take you all over the world Hawaii and mountains in Europe. Footage sometimes stops on one photo which is not so good.
Had to invest £50 in the heart monitor which seems quite accurate.”
Hello Anette, its Josh from ProForm Fitness.
Thank you for your positive feedback.
I'm very glad you are enjoying your Tour De France bike with the iFit feature. As it links with Google maps, sometimes there can be a stutter in route but that could be due to how they've recorded the routes or internet connection.
Feel free to contact ourselves in the Sales department if you require any assistance with your machine. Our Customer Services department are also there if you require any after sales assistance.
“They delivered on the day specified no all the communication I had with the company was very good. The staff were helpful and polite and went out of there way to give good customer service”
Hello Deidre, its Josh from ProForm Fitness.
Thank you for your positive feedback.
I'm glad we were able to help you in any way possible in relation to the service provided.
Any questions or queries feel free to contact our sales department. Any after sales care feel free to contact our customer services.
I hope you are enjoying your machine.
