“Great product and good service. Only missed out on the 5 stars because the literature that accompanies the product isn't very clear which makes it difficult to configure, but once done....fantastic!”
Hello, its Josh from ProForm Fitness.
Thank you for the positive feedback.
Unfortunately our machines are not compatible with any strava technology. Nevertheless I hope you are enjoying your machine.
“I paid an extra £89 for the installation and setup option.
Unfortunately, the mechanic managed to cross-thread one of the pedals and left a transit wedge in place that slipped down inside the mechanism as soon as I started to pedal.
Don't take it for granted that the bike is ready to ride.
Apart from that, the bike appears to be everything I expected.”
“The order and delivery process went smoothly, the bike was quite easy to assembly, and I have greatly enjoyed my initial rides (particularly those I have drawn up myself). Unfortunately, PROFORM did not include the activation number for the one year iFIT membership I purchased but after chasing this up with PROFORM, which got me nowhere, iFIT sorted the situation out immediately. Only issue with the bike, so far, is that the screw to fix the height of the handlebars is difficult to tighten and the handlebars wobble slightly as a result.”
Hello Mr Rice, its Josh from ProForm Fitness.
Thank you for your postive and honest review.
I'm glad you are enjoying your machine and the iFit features.
Sadly at that point of time we did have a slight issue with our codes being sent to the customers via email however I'm glad iFit were able to rectify this.
In relation to the handlebars, have you contacted our customer services about this? As they would be glad to help you with this and try rectify the issue. You can contact them directly on 03301231045 or email them directly on CSUK@iconeurope.com.
“Friendly and informative, responded well to follow up questioning. Have deferred delivery, so will be prepared to write further following delivery in October.”
Hello Mr Dimmock, its Josh from ProForm Fitness.
Thank you for your positive review.
I'm glad to hear that you are enjoying your machine and that the delivery was swift on our carriers behalf!
“The only failing I could identify was that you didn't e-mail when the goods left your warehouse and give me the name of the delivery carrier. I live alone and had to stay in for several days in anticipation of delivery. The carrier, of course, didn't ring and it was only be chance that I rang on your office on the delivery day just 45 minutes before the goods arrived.
The goods exceed my expectation; my legs are very tired”
“We've bought from PriFirm before so didn't hesitate to buy from them again. However our treadmill arrived damaged as the right side mounded strip level with the belt was split so not too impressed and will contact PriFirm for a replacement plastic trim. Otherwise unit is good”
Hello Graeme, its Josh from ProForm Fitness.
Thank you for your positive reviews.
Its always a pleasure to hear of a loyal customer returning.
I understand the disappointment of receiving a product with cosmetic damage. I believe our customer services had rectified this with a replacement unit.
Hope you are enjoying your machine.
“No problems. Buying process went well and the price was cheaper than anywhere else on the internet. Delivery was a little slow but it would appear that I hit the one time in the year when the warehouse was closed for a few days for their annual stock take. When the trainer did arrive it was within the time they said and the two guys delivering it were very helpful. Would recommend.”
“The buying process was really easy and the courier organised the delivery very well. Considering you order direct from pro-form but receive from the makers the process was very smooth, so thank you for that.
at the moment i have ongoing issues that i hope are resolved swiftly as i am not happy with the quality of the item received.”
“Bike is well made and sturdy and we are very happy with it. The instructions to put it together could have been clearer though! Although a time slot was agreed with delivery firm, driver turned up an hour earlier - luckily we were home! There seemed to be a miscommunication between delivery firm and the driver.”
“I would of rated as very good as I love the equipment I have bought and ProForm Fitness have also been very good to deal with, but delivery service is shocking. Had text message night before at 21.30 with delivery slot for next day of 12.40 - 16.40, delivery company tried to deliver when I was at work at 8am stating failed delivery, was told I would have to re book another day, but I insisted it was still delivered the same day, even though they tried to talk me out of it as the van driver would have to come back at 8pm because it had been put on the wrong van. The review website for the delivery company does not help, it has terrible reviews, delivery driver also was not happy as he was on his own and it was a 2 man delivery.”
“Good service with good products. Personal customer service very welcome, website could be a little better, and some difficulties ordering over Christmas / New Year period.”
“Product is very good as described on the website.
However the delivery method by Panther Logistics was not the quickest form of delivery, goods arrived at 1900hrs on Thursday 3/12/15.
Good job we had staff working late to accept delivery that evening.
This delivery method appears to be a multi drop home delivery company.
Appart from that minor detail every thing was fine.”
“There was some confusion at Proform about delivery to Northern Ireland but when the bike arrived there was no problem setting it up and it is working well so far.”
“An excellent machine with one or two downsides. There is no plug on the outside to run on the mains-you have to remove the battery cover. The heart rate monitor does not seem to work and the exercise card is too complex to bother with.”
“I have claudication of the spine so cycling is difficult but I have found the cycle I bought gave me back support while exercising its been great
Thanks”
