The Private Therapy Clinic Reviews

Name: The Private Therapy Clinic
Rating: 4.83

4.8 Rating 593 Reviews

98 %

of reviewers recommend The Private Therapy Clinic

Company Reviews

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4.8

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Lee@theprivatetherapyclinic.co.uk

The Private Therapy Clinic 5 star review on 5th December 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Face to face practitioner was ill prepared, didn't introduce herself and had no skills in interacting with children. Called several times to complain, no-one answered phone and no one responded to messages.”

Helpful Report

Posted 3 months ago

Dear Gavin, I’m really sorry to hear that you were unhappy with your experience. We take all feedback seriously, and I want to assure you that we would never intentionally ignore a concern. We have thoroughly checked our systems and unfortunately have no record of any calls, voicemails, or emails from you regarding this matter. As a result, we were not aware of your concerns until now. If you would like to formally raise a complaint, we would be happy to discuss this further. Please feel free to reach out to us at info@privatetherapyclinic.com, and we will ensure your concerns are properly reviewed. Best regards, Private Therapy Clinic

Posted 3 months ago

“No way can they conduct an accurate assessment in 1 short appointment. All evidence and opinions by other agencies and doctors were ignored. It was a short irrelevant conversation, putting the child on the spot who barely said a word. The assessor had no patience or compassion for my child who didn't want to be alone with her. Infact she threatened to cancel the assessment because of this. Terrible experience.”

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Posted 5 months ago

Thank you very much for your feedback. We value all concerns and want to address inaccuracies in this review to clarify our assessment process. Our Autism Spectrum Disorder (ASD) assessments follow a detailed 5-step process: 1. Online parent interview using the Autism Diagnostic Interview-Revised (ADI-R), a validated diagnostic tool. 2. Questionnaire input from your child’s school to gather insights on their behavior. 3. Referral information from other agencies or healthcare professionals, such as the NHS trust. 4. Direct assessment with your child using the Autism Diagnostic Observation Schedule (ADOS). 5. Multidisciplinary team discussion (MDT) with experts, including a Consultant Psychiatrist, to review all evidence and determine a diagnosis or alternative explanation. In your case, we reviewed all referral information, school input, and observations during the ADOS session. Our MDT concluded that an alternative explanation better fit your child’s difficulties than an ASD diagnosis. Regarding the ADOS session: - Module 4 was used due to your child’s age, which typically excludes parents. However, we made an exception to accommodate their needs. - The practitioner conducted the session professionally, despite your child’s reluctance to engage. While disengagement may shorten assessments, it does not compromise accuracy, as all evidence is equally considered. We understand the outcome may have been disappointing, but every piece of evidence was thoroughly reviewed. Please reach out directly if you would like further clarification.

Posted 4 months ago

“From my experience there I'm very surprised at the number of near perfect reviews on this site. I went there because I was diagnosed by an NHS professional therapist with having PTSD and depression from a rape. I also seriously struggled with the pressures of the criminal justice system after I reported it and the way I was treated by the courts which wasn't good at all. I was booked in with a therapist. I told her I found it very triggering when I read small-minded views in the news about rape like "it's her fault if she was wearing a short skirt". She told me this is a legitimate opinion. I explained how that is in no way legitimate and contributes to rape culture and illegal behaviour. She told me that it is legitimate and is a debatable opinion like Brexit. My jaw hit the floor that she could say this to a rape victim who is struggling and happened to be wearing a short skirt on the night of the crime. I then went on to explain how difficult it was for me after I reported it and how I wasn't treated well at all by the police and courts. She said that it has to be this way because many women lie and innocent men can be convicted. I couldn't believe what I was hearing from a trained therapist who could be dealing with traumatised victims. I left her office in tears, totally deflated. I called the office and told them what had happened in our session. They didn't seem concerned by what the therapist had said and made no effort to investigate further. They did transfer me to another therapist who at first seemed nice and caring but I came to realize after several weeks and a lot of money was either totally out of her depth or stringing a vulnerable person along with the longest therapy possible. After around 7 sessions we didn't even have a plan for treatment. She told me I could give you the EMDR (which is what an NHS therapist and psychiatrist recommended) and that would resolve your problem very quickly but I think you need to go this other route which was going to take WAY longer and not even address depression or PTSD. This gave me an indication that maybe this place didn't have my best interests at heart. Maybe I was a pay check and the longer I was there and not healed the longer they would be seeing £££. Maybe not, but then the alternative was that this therapist was incompetent and going against the diagnosis of an NHS therapist and a psychiatrist.... Wanting to treat something totally different than depression when you have a rape victim in front of you who is showing every symptom of depression? Strange. This was a while ago. I have since had other help and have had the successful recovery I hoped I could have had from them. Other therapy has given me the tools to be able to cope one day at a time. I never had anything remotely close to that from the private therapy clinic. I'm reflecting on my time there to warn other vulnerable people to be wary of this place and their "too good to be true" near perfect reviews. I have scars from my time there as well as a hole in my bank account for nothing.”

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Posted 4 years ago

The Private Therapy Clinic is rated 4.8 based on 593 reviews