Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 21,358 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 21,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

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enquiries@printster.co.uk

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Printster.co.uk 5 star review on 5th December 2025

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality mugs. I was very happy with the purchase.”

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Posted 7 months ago

“I ordered some wrapping paper on the 8th July and nothing ever arrived. No one has contacted me to apologies or offer refund. You have taken money for a product you never delivered. Royal Mail say you dispatched it to them but then nothing. Will never use you again and still awaiting a full refund.”

Helpful Report

Posted 7 months ago

Hi Peter, We're sorry to hear that your order never arrived, our team is always available to help with situations like this. I’ve had a look at your order, and the only one I can see was placed on the 29th of October. Our team did reply to your emails, explaining that with standard delivery we must allow 10 working days for the order to arrive, but after that period we would be more than happy to do our best to resolve this for you. As your order is still not showing as delivered, I have now issued you a full refund. Again, we’re very sorry for the inconvenience caused.

Posted 7 months ago

“Good service”

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Posted 7 months ago

“Order the heat change mug with my kids pictures, very satisfied and prompt delivery.”

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Posted 7 months ago

“Brilliant product but unfortunately shipping took longer than expected and I missed my deadline.”

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Posted 7 months ago

“I ordered a mug . Very easy to complete the order , lots of choice and delivered quickly . Very reasonably priced and i order from them every year .”

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Posted 7 months ago

“Amazing cup, lovely photos fast delivery”

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Posted 7 months ago

“Masks were of a excellent quality”

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Posted 7 months ago

“Print quality very poor. Customer service even worse. Very, very disappointing.”

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Posted 7 months ago

Thank you for sharing your feedback with us. We are genuinely sorry to hear about your disappointment with the final product. We have looked closely into your order details and the image file you submitted. We can confirm that the image provided was of a lower quality, specifically, it appears to have been a photograph of an existing canvas. We always strive for a perfect result, but the final print quality is heavily reliant on the resolution and clarity of the file provided. Given the source file, we believe the coaster produced was of the best standard we could achieve. Kind regards, Printster Customer Services

Posted 7 months ago

“Very good company that produces good quality ink cartridges.”

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Posted 7 months ago

“Great products with a huge selection of different styles for what I was looking at and proceeded to buy”

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Posted 7 months ago

“Amazing quality and service ordered got it within days thank you so much”

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Posted 7 months ago

“Lovely item, fast delivery and would highly recommend, thanks”

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Posted 7 months ago

“Placed order and tried to change delivery method within minutes as realised it wouldn’t arrive in time for the party. Was told they couldn’t change once order had been placed. Asked for cancellation or refund. Wouldn’t. Completely useless day after the party. Would not use them again”

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Posted 8 months ago

“Fantastic service and quality products. Have used this company for the last couple of years purchasing quality Christmas gifts with personalised photos.”

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Posted 8 months ago

“Awful sent me 18 faulty mugs and wont let me return to dispose of safely. Only refund issued eventually after numerous emails and calls made. This company should take accountability for disposing of faulty personalised goods they send customers.”

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Posted 8 months ago

Hi, we are sorry you were not happy with the mugs you received. After the first 8 batch of mugs were unfortunately damaged in transit, we sent out replacements for you. As you were not happy with these replacements, we offered a full refund on return of the damaged & rejected items. Once we receive these back from you, we will of course process your refund. Best, Rob

Posted 7 months ago

“Love to give presents with the personal touch . I’ve given coasters and even made some for myself.”

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Posted 8 months ago

“we love it but it is a xmas present for my granddaughter.”

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Posted 8 months ago

“I ordererd a set of 4 printed mugs to celebrate an event with some friends. Preparing the specific design took a while, but was successful. Delivery was very prompt. The packaging was excellent and the items arrived in perfect condition. Overall I am very pleased with the whiole service and would not hesitate to use them again and recommend them to others.”

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Posted 8 months ago

“Absolutely fabulous,, really pleased with my order”

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Posted 8 months ago

Printster.co.uk is rated 4.7 based on 21,358 reviews