Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.59

4.6 Rating 561 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 30th March 2025

Julie Harding

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

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“Ordering was easy”

Helpful Report

Posted 6 years ago

“My order did not arrive when expected, however when I rang and queried this the service was excellent and I received my goods the next day.”

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Posted 6 years ago

“Arrived within 2dqys of ordering. Well packaged.”

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Posted 6 years ago

“Excellent and speedy service.”

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Posted 6 years ago

“Gave good advice, very helpful”

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Posted 6 years ago

“Highly recommend buying your defibrillator here. Sophie couldn’t have been more helpful. I had numerous questions regarding the kit and she answered all of them. Thank you”

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Posted 6 years ago

“Prompt service and delivery”

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Posted 6 years ago

“Prinary care responded to my emails immediately, were very helpful on the phone and the shipping speed was excellent.”

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Posted 6 years ago

“Your staff were very helpful”

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Posted 6 years ago

“Payment was made by PN manager and the sales team could not chase this payment up as the "accounts director" was on A/L so our payment could not be chased. the following week I was told that we would receive the product on a next day delivery which we did not receive until a further 2 days after. The complete product was not sent as the supplier did not have them in stock, we were not told a expected date of delivery for this and still have not received the outstanding products”

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Posted 6 years ago

Dear Customer, Thank you for taking the time to write a review. We are always grateful to hear feedback about your experience with us as it helps us improve in areas we fall short on. We take any negative feedback seriously and whilst we score very well on customer feedback in general, we do feel very disappointed to learn about your issues. We will of course look at your situation in greater detail and will be in touch with you to put things right. We are very sorry that our usual high standard of customer service has fallen below expectations on this occasion. PCS Team

Posted 6 years ago

“Efficient service”

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Posted 6 years ago

“first class service”

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Posted 7 years ago

“Great service from Joanna - friendly and answered all queries re a difficult order.”

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Posted 7 years ago

“ITEM TOOK A LONG TIME TO ARRIVE WAS NOT INFORMED WAS ON BACK ORDER.”

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Posted 7 years ago

“Polite, helpful, full clear explanation.”

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Posted 7 years ago

“delivery was very quick after ordering”

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Posted 7 years ago

“Professional friendly first class service”

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Posted 7 years ago

“not actioned as promised”

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Posted 7 years ago

Dear Customer, Thank you for your review. As ever, we always encourage customer feedback to the service and appreciate your time to send this review. Having looked at your order, it was despatched promptly and sent next day. We have also checked with our courier to ensure it was delivered. To this end, we are unsure as to how we have fallen short of your expectations. Please feel free to contact customer services should there be an issue that we are unaware of. Kind Regards, The PCS Team

Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“Delivered product as advertised, on time.”

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Posted 7 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 561 reviews