Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.59

4.6 Rating 561 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 30th March 2025

Julie Harding

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and efficient on the telephone and goods came quickly. As a school we were able to order and pay by invoice after goods arrived as well.”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“We were searching for a new defibrillator for our practice and this one was very competitively priced. We ordered it one afternoon and received it the following morning. Excellent service. Thank you.”

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Posted 8 years ago

“My previous supplier of JUST EAU 15lr Bottles of water stopped stocking, so I had to find another supplier, now I just place my order and it's at my door within 24hrs Great no more worries and fantastic service Thank you”

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Posted 8 years ago

“speedy order”

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Posted 8 years ago

“Very kind staff, order was super quick!!”

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Posted 8 years ago

“Prompt, efficient service and competitive prices.”

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Posted 8 years ago

“Very helpful when the payment for my order wouldn't process. And item received very speedily!”

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Posted 8 years ago

“Excellent service, staff went the extra mile to make sure our order was delivered the next working day”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Quick and efficient staff made choosing and paying for my product easy.”

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Posted 8 years ago

“On time. Easy. No mistakes”

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Posted 8 years ago

“Very quick service”

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Posted 8 years ago

“Frankie Langridge dealing with my query was extremely helpful and went out of her way to find the answers to my questions and from start to finish with the whole process remained professional throughout.”

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Posted 8 years ago

“Good customer service”

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Posted 8 years ago

“2 month wait for delivery!”

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Posted 8 years ago

Dear Customer, Thank you for taking the time to respond to our request for feedback. As ever we take everyone's feedback seriously in order to improve our customer service. First and foremost I would like to apologise for the very long delay for the goods you ordered. To explain to prospective customers reading this review, the product you ordered was newly launched into the market. We started actively marketing the product having received assurances from the manufacturer that the product will be available. Unfortunately we were made unaware of the delays in manufacturing which subsequently pushed back delivery to us. This was beyond our control and as soon as we learned of the issues, we suspended marketing the product and contacted all our customers straight away to make them aware. We did offer the option of cancelling the order. For those who kept their order with us, we regularly updated them with an email. We accept that 2 months delivery for any item is completely unacceptable and doesn't inspire a great deal of confidence in dealing with us in the future. But, please be assured that this was an isolated incident. From our reviews so far, you will see the vast majority of our customers have enjoyed next day delivery and great service. We hope this incident hasn't set a precedent as to what to expect from us in the future and hope it hasn't put you off from dealing with us again. We apologise for the delay and thank you again for your feedback. PCS Team

Posted 8 years ago

“Very friendly and helpful. Also good service. Thank you.”

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Posted 8 years ago

“Having used the service based on a recommendation, the customer service was very helpful when assisting with the initial enquiry, setting up the account for invoice service between our companies and handling of the order. We shall continue to use the service for future supplies and to recommend to others.”

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Posted 8 years ago

“Exceptionally quick from ordering to delivery of products.”

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Posted 8 years ago

“The order was taken and dispatched very efficiently.”

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Posted 8 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 561 reviews