“Great service, communication and product.
I ordered a pair of Tiffany sunglasses through Pretavoir as I couldn't find the exact glasses I wanted elsewhere. They emailed me the next day to let me know the supplier was going to take longer than expected and offered a refund if I didn't want to wait rather than just letting me know there will be a delay like many other suppliers would. I chose to wait anyway and they arrived earlier than I was advised in perfect condition. I 100% will recommend to others and they have made a loyal pretavoir customer out of me.”
“My order went astray through Royal Mail. The company refused to send me a replacement or a refund until THEY had been reimbursed by RM. I have never experienced a retailer who put themselves before their client.
They don’t care in the slightest about their customers.
It’s over two weeks and I have spent hundreds of pounds and still haven’t received anything. How they can actually think that this is acceptable I do not know.
One of the worst shopping experiences I’ve ever had the misfortune of dealing with.”
“I ordered a replacement pair of sunglasses that I thought I lost and when I found them shortly after placing my order, I reached out to customer service to see if it was possible to cancel the order. Sean was so quick to respond to tell me that it was cancelled and that I would be refunded. Easy as that! I was so surprised at how quick and easy the communication with customer service was. I will definitely be back when I'm looking for my next pair of sunnies.”
“Recently I was looking for Chanel sunglasses. Glasses from the 2017 collection that are also very rare. This is how I found my glasses at Pretavoir.
Because there are a lot of 'fake glasses' on offer on the internet, I sent an e-mail with some questions. My email was answered quickly. Also, I called the store just because I could hardly believe they had the glasses I was looking for. It was also quickly checked by telephone whether the glasses were still in stock. There was still one pair of glasses. I immediately placed the order. Two days later the order was already with me in the Netherlands. Everything in the order was taken care of down to the last detail.
I can really recommend Pretavoir to everyone. I loved the customer service. The delivery of the sunglasses in two days to another country in Europe is really top service. I am very happy with Pretavoir.”
“Great product and service. The product I ordered was out of stock but Marta at Pret a Voir was so helpful to obtain an alternative and in time for my wife's birthday. Thank you so much, my wife is delighted with her sunglasses. Great service and would definitely recommend 👌”
“Ordered some Bolle sunglasses
Quick delivery and a fair price
When I checked the box there wasn't a case included
Used the chat facility on the website and explained the situation
Case was delivered 2 days later
I will definitely use Pretavoir again”
“Great experience starting from ease of ordering in website moving to competitive price and finally customer service who are very cooperative and keen too much for customer satisfaction.
Definitely it won’t be the last time”
“I have received my glasses and am absolutely delighted with them…. I had being trying to get my hands on these glasses for a long time so was delighted to find them at a competitive price on Pret A Vour. I had tried to get them at the Chanel store in Dublin Ireland but they did not stock them!! The only downside is your shipping costs your competitors don’t change for shipping. Also there were issues with customs which caused a delay with delivery this arose. This my understanding is because the shipping company had neglected to complete the customs clearance documents properly…at the cost I would expect better service from your carrier”
“Simply superb.I have been using Pretavoir for over 10 years & either reglazed existing glasses or purchased complete frames & lens
The staff are always helpful & the service is second to none”
“I have been using Pretavoir for many years now and they always get my glasses right. I had one small issue with my lenses and it was very easy to get it rectified. They answer their emails and phone calls so it's always very easy to speak to someone or get advice. Go for it and you won't be disappointed.”
“Superb service across the board.
I had been dealing with Sean via email and I required sunglasses with my prescription lenses within a 2 working day period. Sean had advised that he will make it happen, he did. In fact, everything was turned around within 1 working day.
The lab team were obviously also active in getting things done quickly.
Thanks again all.”
“I ordered Chanel frames from Pretavoir after trying them on in a high street department store. Jenny then contacted me by telephone to explain the process necessary to fit my varifocal prescription lenses. She was so helpful and friendly. We continued to email and all correspondence was answered efficiently and promptly. I can highly recommend this company not only for their customer service (Jenny in particular) but also delivery times and quality of the glasses.
I have not only received a lovely pair of designer glasses but saved £150!!”
“My glasses broke and I contacted Pretavoir about the situation. They were very helpful and contacted the manufacturer and organised a replacement before asking to send my glasses over to swap the lenses for me. The customer care was great and they kept me informed at every step of the process.”
“Pretavoir are so good. The service, prices and value, which is all backed up by outstanding customer service is better than any other glasses/sunglasses shop I've used. Highly recommend”
