“I was nervous about ordering glasses/sunglasses online but due to the fact I wanted Chanel frames I ordered through pretavoir. Unfortunately the colour frame I wanted was no longer available, I was contacted straight away offering alternative or a refund, I went with an alternative colour, the customer care team let me try the frames to ensure i was happy with them. Customer care we’re always quick to respond to queries and my glasses/sunglasses are perfect. Will definitely order from Pretavoir again. Fabulous customer satisfaction 😊”
“Amazing customer service, Pret a Voir processed and managed an out of warranty claim from Oliver Peoples and succeeded in securing a brand new set of sunglasses. I was fully prepared to pay for repair, the team at Pret a Voir took full ownership of situation and managed to a successful conclusion. Highly recommended!”
“Fantastic company! I was a little dubious to start as I thought, there must be a reason why they are so cheap but after reading reviews and researching the company, I took the plunge and ordered my first pair of glasses.
And, I wasn’t disappointed, quick and easy process online, extremely quick delivery and brilliant communication throughout. The glasses are perfect and brilliant quality, I will definitely be using Pretavoir again, thank you!!”
“I bought a pair of Tom Ford sunglasses which arrived in untidy packaging and with missing accessories. After contacting customer service, the issue was quickly resolved. Thank you. I will be purchasing from this website again.”
“Honestly I bless the one selecting every glasses 👓 to buy to sell as surely he has the chic allure of look so bless Scotland first 🤣and your ready to see brand ! As I can see clearly now thanks to you :) keep shining!!! You are the best !!! Bless you with all my eyes 👀”
“The glasses arrived really quick after requesting a quicker turnaround, their customer service was fantastic. Unfortunately I also ordered a cleabning kit that never arrived.”
“I have always been delighted with the service and products. Delivery is fast and products arrive in excellent packaging and condition. Highly recommend.”
“Unfortunately, the sunglasses I received appear to be fake. The model I ordered has metal frames, whereas the pair I received had plastic frames. I even compared them with the same model at Harrods and Selfridges to double-check, and the difference in materials was very obvious.
I was particularly surprised because Pretavoir’s shipping was extremely fast, and their customer reviews are generally very positive. I’m wondering whether a fake pair may have been returned by a previous customer and accidentally mixed in with Pretavoir’s genuine stock.
I waited until my return had been processed (you have to pay the postage for returns yourself) before leaving this review, just to make sure I wasn’t being scammed, so I’ll give Pretavoir credit for handling the return. Still, receiving what appears to be a counterfeit product was very disappointing and has understandably made me question the authenticity of their stock.”
“Absolutely stunning sunglasses at a great price and were despatched so quickly! Recommended to my daughter and husband who have now both bought pairs!”
“Absolutely stunning sunglasses at a great price and were despatched so quickly! Recommended to my daughter and husband who have now both bought pairs!”
