“I was nervous about ordering glasses/sunglasses online but due to the fact I wanted Chanel frames I ordered through pretavoir. Unfortunately the colour frame I wanted was no longer available, I was contacted straight away offering alternative or a refund, I went with an alternative colour, the customer care team let me try the frames to ensure i was happy with them. Customer care we’re always quick to respond to queries and my glasses/sunglasses are perfect. Will definitely order from Pretavoir again. Fabulous customer satisfaction 😊”
“first contact was splendid. then i went into multiple orders and that is where you dropped the ball. it took forever to get simple questions answered. and to get through to your support or telephone numbers was next to impossible.
will say i was not impressed. even though some one eventually reached out to me and handled some of my issues that arise with multiple orders.”
“Happy with customer service and speed of response and prices.. but using Royal mail + us postal service suuuuucked. It took 16 days to get to me.. you can see for yourself tracking LT391794487GB. It's still worth it for me for my preferred brand by 15%-20% from local..”
“Went to the RayBan shop in Sheffield. Picked the glasses we wanted. Quick search online saved over £80 for the exact pair. Delivery in 48 hours, great service and excellent communication. Was a bit sceptical at first due to the huge price difference, but will definitely use Pretavoir again.”
“Great customer service, the best prices I have found for designer sunglasses and quick secure delivery. I am delighted with my purchases and have used Pretavoir more than once.5*”
“What an amazing professional company! This is the second time I've ordered glasses with pret a voir...and the gifts keep coming. I would definitely recommend and buy again. Don't hesitate.”
“I have ordered sunglasses many times and always had great service. But on this occasion I needed fashion lenses fitted in some glasses and I needed it done quickly. I sent the glasses on the Friday and teceived them back on the Wednesday.. with a complimentary cleaning kit! All the staff I spoke to along the way were so knowledgeable, so helpful and you can tell the business is operationally very efficient. Very impressed!”
