“Delightful with the sunglasses and the company I was kept up to date with the delivery and tracking of my parcel
Would use this company again The price for these Ray bans was the best I could see online”
“I bought 2 pairs of eyewear. Persol El professor and Ray Ban Clubmaster. And I liked them both. And definitely, I'm going to buy my 3rd pair of eyewear. Thanks”
“Excellent service and quick delivery.
Also want to mention the fantastic customer service. They were great in answering my queries and super fast!
The pair of foldable sunglasses I bought are great as well.”
“Pretavoir customer service is probably the best customer service I have ever experienced. They accidentally sent me a pair of RayBans that had a fault in production and were not polarised. However, they picked up my calls and replied to emails straight away. In under 1 week they arranged a free returns label and sent me the correct pair without faults. They kept me updated every day and provided next day DPD delivery so that my sunglasses arrived before my holiday. Huge thanks goes to Jenny for all her help with this.”
“The order took 6 weeks ' but worth the wait for the Cartier frames with top Zeiss lenses. Sometimes there is a wait for the best and quality control was impeccable with this company. Very happy to leave this review. The clarity of the varifocals is superb. the lenses are thin and with no lines between the near and far vision. They have a grey tint with the sun and clear up quickly in standard lighting. All told you pay for the best you get the best. I am a photographer and need good vision. Eyes are important to me.”
“Amazing customer service.
Ordered my porshe design ‘gold edit’ sunglasses and from end to end they helped me with all my questions without hesitation and very promptly. Sean, Gerry & Lynsey, thank you for helping me and i will definitely be ordering from you guys with future sunglasses when required 😊
Great price too”
“Had an issue with the rayban sunglasses which was fully managed by Pretavoir with the manufacturer and replaced
5* service as you only know how good or bad a company is when you have a problem
Can only recommend”
“*PERFECT* I have been ordering glasses from Pretavoir since 2015 and I have always found the service to be superb!
Most recently, I ordered a pair of frames to try on at home first and used the re-lens service which I was a little unsure about. However, the team were so helpful in explaining the process and keeping me updated throughout that I had to just say ‘thank you’. Good customer service means a lot and as ever, I will definitely be returning! Thanks especially to Kim, Eilidh, Cat and Lynsey.”
“I just want to say I got my glasses and I love them. Price was under market compared to all the other Gucci glasses I looked at
I got them in about a week and you guys were great.
I will be ordering all my glasses from you.
I ordered another pair from a competitor at the same time and they have not communicated at all nor have any idea when I am getting. Again thank you for your customer service and attentiveness.
Best Regards,
Allan
Miami, Fl - US”
“Responded quickly when there was a problem with my prescription sunglasses and solved the problem with no additional cost to me. Great customer service and attention to detail. Would definitely use them again.”
“Great service, communication and product.
I ordered a pair of Tiffany sunglasses through Pretavoir as I couldn't find the exact glasses I wanted elsewhere. They emailed me the next day to let me know the supplier was going to take longer than expected and offered a refund if I didn't want to wait rather than just letting me know there will be a delay like many other suppliers would. I chose to wait anyway and they arrived earlier than I was advised in perfect condition. I 100% will recommend to others and they have made a loyal pretavoir customer out of me.”
“I ordered a replacement pair of sunglasses that I thought I lost and when I found them shortly after placing my order, I reached out to customer service to see if it was possible to cancel the order. Sean was so quick to respond to tell me that it was cancelled and that I would be refunded. Easy as that! I was so surprised at how quick and easy the communication with customer service was. I will definitely be back when I'm looking for my next pair of sunnies.”
“Recently I was looking for Chanel sunglasses. Glasses from the 2017 collection that are also very rare. This is how I found my glasses at Pretavoir.
Because there are a lot of 'fake glasses' on offer on the internet, I sent an e-mail with some questions. My email was answered quickly. Also, I called the store just because I could hardly believe they had the glasses I was looking for. It was also quickly checked by telephone whether the glasses were still in stock. There was still one pair of glasses. I immediately placed the order. Two days later the order was already with me in the Netherlands. Everything in the order was taken care of down to the last detail.
I can really recommend Pretavoir to everyone. I loved the customer service. The delivery of the sunglasses in two days to another country in Europe is really top service. I am very happy with Pretavoir.”
