Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,133 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were need to arrive on a specific date. Ordered well in advance and they arrived a day late. Their customer service team couldn't care less. Poor”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for your review. I’m really sorry to hear about the delay and the lack of support you received from our customer service team. This is not the standard we strive for, and I understand how frustrating it must be. Warm regards, Katie

Posted 1 year ago

“I have used Prestige Flowers in the past and have been satisfied with their products. However, I ordered a bouquet for my wife’s recent birthday and was disappointed with the quality of the flowers. The roses died off after only three days and a sunflower never developed. The bouquet was expensive and the quality inferior.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m sorry to hear that your recent experience didn’t meet the high standards we aim for. It’s disappointing to learn that the bouquet didn’t last as expected and that you found the quality lacking. We appreciate your feedback and would like to address this issue. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“The flowers sent to a friend as get well, were poor quality and lasted under 48 hours before dying. The problem with sending flowers unless the recipient tells you you have no idea how bad they are. I am Really sad that an expensive gift was such poor quality. I won’t be using again”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your review. I’m truly sorry to hear that the flowers didn’t meet your expectations and didn’t last as they should have. This is definitely not the experience we strive to provide. We appreciate your feedback and we will pass this on to the appropriate departments to ensure this does not happen again. Warm regards, Rosie

Posted 1 year ago

“Prestige website so easy to navigate and lots of choice of bouquets. I have used Prestige often and the quality is always excellent.”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your positive review! We’re delighted to hear that you find our website easy to navigate and that you appreciate the variety and quality of our bouquets. Your continued support means a lot to us!

Posted 1 year ago

“Their site is not very user-friendly. I placed an order. I’m just looking to change the date when I reached out to customer service I got a generic email back with no information to help. I should’ve known from there things would only go downhill. The flowers showed up and it was a sad excuse for the amount I paid. Should have read the reviews !!!”

Helpful Report

Posted 1 year ago

Hello Amy, Thank you for your review. I’m really sorry to hear about the difficulties you faced with our site and customer service, and I apologise for the issues with your order. This is not the experience we aim to provide. We value your feedback and would like to make things right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 1 year ago

“Not very good value for money”

Helpful Report

Posted 1 year ago

Hello Carl, Thank you for your review. I’m sorry to hear that you felt the value didn’t meet your expectations. We aim to provide quality products and service, and I’d like to understand more about your experience. Please reach out to our customer service team so we can address your concerns and work to improve. Thank you for your feedback. Best wishes, Katie

Posted 1 year ago

“Pay by PayPal you have a better chance to get your money back from this cheating scam of a company Images are of the dearer options not what you will receive. DONT USE THIS COMPANY BETTER FLOWERS AT THE SUPERMARKETS”

Helpful Report

Posted 1 year ago

Hello Debbie, I’m very sorry to hear about your experience and the issues with your order. This is not the standard we aim to provide. Your feedback is crucial, and I will feed this back to the appropriate departments to ensure this does not happen again. Warm regards, Rosie

Posted 1 year ago

“My daughter ordered a bouquet for her grandparents as a surprise. From looking at the labels they should have been delivered on the Monday, arrived on Wednesday looking a bit worse for wear. My mum contacted them and was essentially told that they are a quality bunch and to follow the care instructions! My mum has had plenty flowers in her time, very patronising. I would t recommend.”

Helpful Report

Posted 1 year ago

Hello Elaine, Thank you for your review. I’m really sorry to hear about the delay and the response you received. This isn’t the level of service we strive for, and I understand how frustrating this must have been. We appreciate your feedback and I will feed this back to the relevant department. Warm regards, Rosie

Posted 1 year ago

“Anyone who reads this please dont waste your money here the service is terrible and you will end up disappointed so save you and your loved one some heart ache I'm talking from experience thank you for reading”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your disappointing experience. We strive to provide the best service possible, and it’s clear we fell short in your case. Your feedback is important, and I’d like to address your concerns directly. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk and advise further on what issues occurred on this occasion. Please quote 'REVIEW' in the subject line along with your order number. Best wishes, Ellie

Posted 1 year ago

“Flowers looked nothing like what they was supposed too. A few roses and lily's. Absolutely disgusted . What a waste if money. Don't buy anything from them”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers didn’t meet your expectations. This isn’t the experience we aim to provide, and I understand your frustration. We want to make things right, I have contacted you directly via email. Best wishes, Ellie

Posted 1 year ago

“I have used Prestige Flowers before and am always pleased to make an order. Order easy to complete and always delivered on time. I highly recommend this company.”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you for your great review! We’re thrilled to hear that you’re consistently pleased with your orders and our timely delivery. Your recommendation means a lot to us, and we appreciate your continued support!

Posted 1 year ago

“Fabulous selection of flowers and gifts on a truly remarkable web site, recommended”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your wonderful review! We’re delighted to hear you enjoyed our selection of flowers and gifts and found our website remarkable. Your recommendation is greatly appreciated!

Posted 1 year ago

“Web site very informative and easy to use giving all choices available thank you”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re glad you found our website informative and easy to use. We appreciate your support and are happy to have provided you with all the information you needed!

Posted 1 year ago

“Used prestige flowers for many years and have always been impressed with delivery service and quality of flowers”

Helpful Report

Posted 1 year ago

Hello Lewis, Thank you for your loyalty and kind words! We’re thrilled to hear that you’ve consistently been impressed with our delivery service and the quality of our flowers over the years. We look forward to continuing to serve you!

Posted 1 year ago

“Dear Prestige Flowers I am absolutely livid. Your website is a disaster. I ordered flowers for my friend’s 75th birthday that appear to turned up at my house. And the flowers that were delivered are not the ones I ordered. I would never recommend your company and will ensure that I never use it again”

Helpful Report

Posted 1 year ago

Hello Julia, Thank you for your review. I’m truly sorry to hear about the issues you’ve experienced with your order. This is certainly not the level of service we strive for. I can see that you ordered two bouquets to two different addresses. If you could please send us some images of the bouquet received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I would order from anyone else but here nothing like imagine at all spoke to customer service on chat because funny enough the phone lines are off I wish I read reviews first as someone else also complained about the same bunch as I've order as it generally looks nothing like imagine and there just passing it off as its fine and will bud etc I don't see how as Im 3 days the roses will be dead absolute shambles of a company and when what there advertising doesn't even come close to what's received I wish I didn't bother as can see from photos not even close to same”

Helpful Report

Posted 1 year ago

Hello Josh, Thank you for your review. I’m truly sorry to hear about your experience and the disappointment with the flowers. This isn’t the level of service we aim to provide, and I apologise for the mismatch between what was advertised and what you received. If there are any issues with the flowers now, please send us some images and we would be happy to look into this further for you. Best wishes, Katie

Posted 1 year ago

“My daughter ordered me flowers for my birthday. They arrived a day late. It was a rose and lily bouquet and while the Lillie’s have yet to open, the roses were half dead when they arrived. A day later the roses have wilted badly and by the looks of things will need to be discarded tomorrow. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the inconvenience caused by the late arrival and the poor quality of the roses in the rose and lily bouquet that your daughter ordered for your birthday. We understand how disappointing it must have been to receive wilted roses and we sincerely apologise for this. We strive to provide the highest quality flowers and it is disheartening to hear that we have fallen short in this instance. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“Have used this company before and found them to provide beautiful flowers delivered on the date requested.. shall return in the future to order more .”

Helpful Report

Posted 1 year ago

Hello Amanda, Thank you for your kind words and continued support! We're thrilled to hear that you've enjoyed our flowers and timely deliveries. We look forward to helping you with more orders in the future!

Posted 1 year ago

“I ordered some flowers on tue nite for delivery yesterday they turned up and the flowers I received some look like they have wilted a lot and don't look very nice for the money I paid for them. I'm not very happy with them. I asked what can be done and just got told they have a good quality look which I don't think they do.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers you received didn’t meet your expectations. It’s disappointing to hear that they appeared wilted and didn’t reflect the quality you anticipated. We aim to provide beautiful arrangements, and your feedback is crucial. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Web Site over complex and difficult to navigate to place a simple order (too much upselling)”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your feedback. We're sorry to hear that you found the website difficult to navigate and experienced too much upselling. Your input is valuable, and we'll work on simplifying the ordering process for a smoother experience. If you have any further suggestions, we'd love to hear them!

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,133 reviews