Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,124 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do not use! Ordered flowers for next day delivery for a Thursday, sat at the Royal Mail depot for two days before attempting deliver on the Saturday. Customer service say not their fault and they cannot guarantee next day delivery - don’t advertise as next day delivery then! Cannot comment on the flowers as still waiting for delivery but not hopeful after 3 days travelling (we are not in a difficult to deliver post code). Do not waste your money buying from here. Requested a refund but all I received was an apology which sounded like a cut and paste response. I paid for next day delivery flowers which you didn’t deliver so I’d like a refund.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m very sorry for the frustration and disappointment this has caused. We strive to ensure timely deliveries, and I apologise that this wasn’t the experience you received. While we rely on third-party couriers, we understand that delivery timing is crucial, especially when next-day delivery has been promised. We take your feedback seriously and would be happy to review your case further to find a solution. Warm regards, Ellie

Posted 1 year ago

“Thank you, as esey pesy as always.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for the awesome feedback! We’re thrilled to hear that you found everything easy and enjoyable. Your support means the world to us, and we can't wait to assist you again soon!

Posted 1 year ago

“flowers were ordered for a 10 year anniversary surprise. ordered before the cut off for next day delivery. did not arrive on day specified, not delivered the day after. when talking to customer service they said that wrong delivery address was provided so there was nothing they can do. but correct delivery address was provided and is verified by a google search, but there system says its incorrect. do not order from these it any order is time sensative”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry that your anniversary surprise didn’t go as planned. We understand how important timely delivery is, especially for such special occasions, and I apologise for the disappointment and frustration caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Prestige flowers did not deliver on time. I really needed next day delivery and paid for flowers on this basis, but after going through booking and taking payment they later advised delivery would be two days later. They used Royal Mail, but for some reason decided my destination was ‘hard to reach’, which it isn’t . It isn’t classed as a difficult delivery destination by Royal Mail for other retailers. I’m not happy.”

Helpful Report

Posted 1 year ago

Hello Vincent, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“Very disappointed. Purchased some flowers from this company and received a half dead wilted bunch that looked like it had picked from someone’s garden. What a waste of £45. Will never order from this company again.”

Helpful Report

Posted 1 year ago

Hello Christie, Thank you for sharing your experience with us. I'm very sorry to hear that the flowers you received did not meet your expectations and were in poor condition. This is disappointing to hear, and I understand how frustrating this must be. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve our service. If you would like to discuss this further, please reach out to our customer service team. Best wishes, Katie

Posted 1 year ago

“Paid £69 for the worst bunch of flowers I have ever seen. Absolute degenerate of a company contacted customer care with ‘no available agents’ on 7 occasions customer care phone not answering. Absolute scam should be shut down. Day light robbery”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm very sorry to hear about your experience—it’s certainly not the standard we aim to deliver. Your feedback is important, and I apologise for the difficulties you encountered with customer support. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Katie

Posted 1 year ago

“Appealing service, I got my birthday flowers a day after my birthday despite the fact that my husband paid special delivery. I got these last night and today they are half dead. The chocolates were not handled properly and some of them are squashed. Avoid this company at all cost, expensive and unreliable, horrible service not worth your money and pretty upsetting for the lucky person.”

Helpful Report

Posted 1 year ago

Hello Eva, Thank you for your review. I’m truly sorry to hear about your disappointing experience. It’s unacceptable that your flowers arrived late and in poor condition, especially for a special occasion. The issues with both the flowers and chocolates don’t reflect the quality we strive to provide, and I understand how upsetting this must have been. I can see that this is being looked into. Warm regards, Rosie

Posted 1 year ago

“First time ordering flowers from prestige easy to follow beautiful bouquets and value for money”

Helpful Report

Posted 1 year ago

Hello Lorraine, Thank you so much for your wonderful review! We’re thrilled to hear that you found our ordering process easy and that you loved the beautiful bouquets and their value. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 1 year ago

“Great flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your positive feedback! We’re glad to hear you loved the flowers. Your support means a lot to us, and we hope to see you again soon!

Posted 1 year ago

“What a lovely experience! All went easy and smoothe. Customer servise 10/10!”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We're delighted to hear that you had a lovely experience and found everything to be easy and smooth. Our team works hard to provide top-notch customer service. We look forward to serving you again soon!

Posted 1 year ago

“Sadly, the bouquet that arrived was nothing like the picture we ordered from. Disappointed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m sorry to hear that the bouquet you received did not match the picture you ordered. We strive to provide our customers with beautiful arrangements, and I understand how disappointing this must be. Our customer service team has reached our directly via email to look into this for you. Best wishes, Rosie

Posted 1 year ago

“My sis bought these for my birthday. She paid a lot of money. They arrived crushed, limp and dying. And are a much smaller bunch than advertised. The petals are brown and the carnation heads snapped off. Despite submitting photos, my sis has been told they’ve passed quality control and that I should just add more flower food!! Absolutely disgraceful. A £5 bunch from the supermarket would be better quality. Do not waste your money on these. Just terrible - what a shame!! It won’t let me upload a photo here to show how bad they are, or state they were damaged. Dodgy reporting too it seems!”

Helpful Report

Posted 1 year ago

Hello Mrs Jackson, Thank you for taking the time to leave a review. We're very sorry to hear about your experience with the flowers you received. This is not the quality we aim to provide, and we sincerely apologise for the condition they arrived in. We take these matters seriously and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“Just ordered from South Africa to be delivered to Ilse of Wight… so far a great experience and hoping all arrives on time with an impressive bouquet…”

Helpful Report

Posted 1 year ago

Hello Heath, Thank you for choosing us to send your gift all the way from South Africa to the Isle of Wight! We're delighted to hear you've had a great experience so far. Rest assured, we're dedicated to making sure the bouquet arrives on time and just as beautiful as you envisioned. Please don’t hesitate to reach out if you have any questions along the way!

Posted 1 year ago

“Excellent service, love the option to have 6 months of free delivery!”

Helpful Report

Posted 1 year ago

Hello Nick, Thank you so much for your feedback! We're thrilled to hear you're enjoying our service and taking advantage of the 6 months of free delivery. It's wonderful to know that this option adds value to your experience. We look forward to delivering many more beautiful arrangements for you!

Posted 1 year ago

“Better than the picture in the website, reliable and so easy to order. I would highly recommend Prestige”

Helpful Report

Posted 1 year ago

Hi Becky, Thank you so much for your kind words! We're delighted to hear the bouquet exceeded your expectations and that you found the ordering process easy. Your recommendation means a lot to us!

Posted 1 year ago

“Flowers not delivered at all. Company did not respond to email”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I apologise for the inconvenience of not receiving your order as expected. Our team has attempted to reach out on two occasions regarding your order, and I have forwarded that email to you again. We appreciate your understanding and hope to resolve this matter promptly. Best wishes, Ellie

Posted 1 year ago

“I placed an order for some flowers and I was bitterly disappointed when they arrived. They cost over £40 and there are more flowers in a £5 bunch of supermarket/garage flowers! They looked nothing like the picture on the website! I certainly won’t be ordering again!”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your review. We’re truly sorry to hear about your disappointment with the recent order. This isn’t the experience we want for our customers, and we apologise that the flowers didn’t meet your expectations. Could you please email some images of the bouquet, along with your order number and 'REVIEW' in the subject line, to enquiries@prestigeflowers.co.uk? This will help us look into the matter for you. Best wishes, Tom

Posted 1 year ago

“Ordered the "Rome" bouquet in medium which arrived on time. Disappointed that the bouquet only contained 2 calla lillies, despite the bouquet supposedly being both lillies and roses.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. We're glad to hear that your order arrived on time; however, we're sorry to learn that the bouquet did not contain the expected variety of flowers. Your feedback is incredibly important, and we understand how disappointing this must be. We truly appreciate your comments, as they help us to improve our service and product offerings. Best wishes, Rosie

Posted 1 year ago

“Last 2 orders flowers was dead on next day. Both was sent as gift. Person sent me a photo and message that I will stop wast my money on this poor quality flowers. Customer service said they see nothing wrong with flowers. Company doesn't respect customer and really don't care about quality.”

Helpful Report

Posted 1 year ago

Hello Russ, Thank you for your review. We sincerely apologise for the disappointment with your recent orders. It's incredibly disheartening to hear that the flowers didn't arrive in the condition they should have, especially for such thoughtful gifts. We're sorry that our customer service did not meet your expectations in addressing the issue. Please know that we take your feedback seriously and are committed to improving both our product quality and customer care. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Received a bouquet for my birthday from my husband,when they arrived in the box, the white roses were already tinged with brown .the pink roses never opened and after 5 days they were dead . Contacted customer service,but they were not interested as I should have notified them after 3days ,but I didn’t want to upset my husband ,when I found out how much he had paid and they didn’t last I decided to complain . But the company offered me a £10 voucher to use with them .but I would have to add more money to it . Obviously people don’t like to complain because it upsets the sender .so they get away with it ,also couldn’t download photo !!!”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for your review. We are truly sorry to hear about your disappointing experience, especially for such a special occasion. We completely understand your concerns and regret that the flowers didn’t meet your expectations. It’s also unfortunate that our initial response didn’t resolve the issue to your satisfaction. We will look into your feedback to improve our service and processes. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,124 reviews