Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,245 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers and wine box for delivery on 23rd December. I appreciate it’s a busy time of year so ordered in ample time to achieve this. Flowers were delivered to a neighbour and the wine left under a garden bench in a house at the other end of the street, and the occupants were away for Christmas. Recipient left no cards to say where they were and eventually hunted them all down on 28th. Several emails to “Megan” in CS who basically said it is at the discretion of the courier where and how they deliver! I paid £12 for delivery and it was woeful. Prestige not prepared to accept responsibility nor refund the delivery costs. They are only interested in “feedback that will help improve our service “ - judging by other comments it isn’t working. I cannot recommend using them. Review form will not let you answer the questions.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear about the delivery issues you experienced. It’s understandably frustrating when what is expected doesn’t reflect what is received, especially for a special occasion. I sincerely apologise for the lack of proper communication from our customer service and the inconvenience it caused you in tracking down your items. We strive for a consistent level of service and it’s clear we missed the mark here. Your comments will be reviewed by our team as we work to improve the delivery process and customer interactions. Best regards, Katie

Posted 1 year ago

“The delivery was on time, so no problems with that. The price for what you get is ridiculous though. Utterly disappointed as there wasn't really anything to them. Totally not what they looked like on the picture, they were far more vibrant and full, and they weren't even for me! They were for my partner, luckily she liked them but for what I paid I'm astonished, and not in a good way. Sharen't be using again, sorry to say.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for your feedback. I’m glad to hear the delivery was on time, but I truly regret that the flowers didn't meet your expectations. It’s important to us that our arrangements reflect the quality you see in our photos, and we’re sorry to learn that this was not the case for your order. I understand your disappointment regarding the value of money, and I appreciate your comments. Although it’s great to hear that your partner liked them, we want every customer to feel they’ve received a wonderful experience. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best regards, Rosie

Posted 1 year ago

“A winter birthday bouquet arrived on 24 Dec with the roses already dead. I sent photographs immediately and was told a florist manager saw nothing wrong with them. Comments were made about guard petals protecting inner petals before they bloomed but flowers were very obviously dead. The petals were falling off and dry and crinkled. They were plainly dead.. 4 e mails later no responsibility was taken but a £15 voucher offered as gesture of goodwill. As everything costs too much plus £5.99 delivery it was not satisfactory. I certainly would not use this company again. I give no stars but to submit this review I had to give one.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for sharing your experience with us. I'm truly sorry to hear about the condition of the bouquet you received, especially during such a special time. It’s disappointing to know that we did not meet your expectations and that our response to your concerns didn't provide the resolution you were hoping for. We aim to provide high-quality flowers and customer service, and it seems we fell short here. I understand the frustration of receiving a product that doesn't align with what you ordered and the importance of timely communication. Your feedback is invaluable, and I'll be sharing your comments with our team to help us improve. Best regards, Tom

Posted 1 year ago

“Ordered a Christmas arrangement to be sent as a gift to my Mum and Step dad for Christmas . What I ordered and paid for , and what they actually received , are 2 different things . ! The flowers they got are nothing like what was in the photo when I paid for them , hardly any flowers at all , I was so embarrassed when my Mum sent me a photo of them. I immediately contacted this company via email and their replies to me are obviously being dealt with by different people , they keep asking me the same question and state that the flowers have been delivered ! Yes, I know they’ve been delivered, I’m complaining about WHAT was delivered . Customer service is shocking , I appreciate that we’ve had Christmas when they would have been closed but this isn’t good enough . I almost £40 for the flowers , which is a lot of money to me as I’m disbanded and unable to work . I won’t be ordering from here again and I want this resolving asap .”

Helpful Report

Posted 1 year ago

Hello Maureen, Thank you for taking the time to express your concerns. I'm genuinely sorry to hear about your experience and can understand how disappointing it must be not to receive what you had hoped for, especially as a gift for your Mum and Stepdad. I apologise for the confusion caused by our customer service replies and recognise that this is not the level of support we strive to provide. We appreciate your patience during the busy holiday season and want to resolve this matter as soon as possible. I can see that our team have responded to your email and tey are awaiting your reply. Best regards, Ellie

Posted 1 year ago

“I ordered Christmas Flowers to be sent to my sister on December 23rd.. However no sign, and I was scrambling about trying to find out where the flowers had gone! I got zero help from customer service, and told the flowers would probably be held up because we live in Scotland ( we live in central belt 20 miles from Glasgow),.. So finally on the 28th, 5 days are the the intended date to arrive ( which I booked on November) the flowers showed up, a wee but exhausted looking, and past their best! I am going in circles with customer care, who really don’t care, what they fail to understand is this was a gift, I needed them and wanted them delivered for Christmas, that is the point of florists… it’s at the point now I give up, however I buy garage flowers before I use prestige flowers again!!! I’m so bitterly disappointed !!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts, and I sincerely apologise for the distress caused by the delayed delivery and the condition of the flowers. I completely understand how important it is for gifts, especially during the festive season, to arrive on time and in perfect condition. Regrettably, it seems we fell short of our usual standards in this instance. Your experience with our customer service is concerning, as we aim to provide support and assistance to all our customers. I will ensure your feedback is forwarded to the relevant team to help improve our service. I have also reached out via email. Best wishes, Ellie

Posted 1 year ago

“no i thought that the webb site was confusing, not cleare and that it ticked things that you might not want rather than asking the question and allowing you to make the decisions”

Helpful Report

Posted 1 year ago

Hello Janette, Thank you for your feedback, and I’m sorry to hear that you found our website confusing. We strive to create a user-friendly experience, and it's clear we have room for improvement. Your comments about the selection process are invaluable, and we will take them into consideration as we work on enhancing our platform. If you have any specific suggestions or further concerns, please feel free to reach out to us. Your satisfaction is important to us, and we appreciate your input. Best wishes, Rosie

Posted 1 year ago

“A bouquet ordered for a very old lady arrived on the scheduled day, cheered her up and made her happy ! She said the flowers were lovely.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that the bouquet brought joy to the lovely lady you mentioned. It's always heartwarming to know our flowers can brighten someone's day. We truly appreciate your kind words and look forward to spreading more happiness in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I ordered a beautiful bouquet of ‘twilight blush’ birthday flowers and within 2 days they were dead. Nothing prestige about them, waste of money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with the flowers. It's disappointing to know that the bouquet did not last as expected, especially when it was meant to bring joy to a birthday celebration. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Large size ordered but friend took photo of what was received and it was embarrassing. He must have thought I’d ordered the cheapest bouquet! It was £45 with postage and the company say it was in line with their quality and sizing. Nothing as an apology, no partial refund, nothing. Will never use again. I will add that they were delivered next day.”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. It’s disappointing to know that the bouquet did not meet your expectations, especially given the investment made. I understand how important it is for gifts to reflect care and thoughtfulness. While we aim to deliver quality and satisfaction, it’s clear that we missed the mark this time. Your comments about our customer service and follow-up process are noted, and we are committed to addressing these issues as we seek to improve. Best wishes, Rosie

Posted 1 year ago

“Flowers were beautiful but despite receiving message saying they would be delivered on my elderly friends birthday, the arrived a day late. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm glad to hear that the flowers were beautiful, but I truly regret that they arrived a day late and missed your friend's birthday. We understand how important timely delivery is, especially for special occasions. Your experience is important to us, and I will pass your comments to our team to help us improve our service. We appreciate your understanding and hope to have the chance to serve you better in the future. Best wishes, Katie

Posted 1 year ago

“Flowers not delivered on day requested, 1 day late so whole point of sending completely wasted. Customer Services not interested - all very disappointing ....”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience caused by the late delivery of your flowers. I understand how important it is for them to arrive on the requested day, and I’m sorry that we fell short in this instance. It's disheartening to know that our customer service did not meet your expectations as well. We value all feedback and take your comments seriously as we continue to improve. Your experience does not reflect the standard we strive to achieve. Best, Tom

Posted 1 year ago

“DO NOT USE THIS COMPANY. Flowers did not arrive on the day ordered were a leaving gift for a colleague, we had to buy more flowers for her. Tracking showed they had been sat at a hub for 2 days so would not have arrived in an acceptable condition. I have explained all this only to ti nd told that they use 3rd party couriers, out of their control…,,,, I will still continue to seek the refund. Poor service, No customer care.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for sharing your experience, though I’m genuinely sorry to hear about the trouble you faced with your order. It’s disheartening to learn that the flowers did not arrive in time or in the condition you expected, especially for such a special occasion. While we utilize third-party couriers to deliver our products, we understand the importance of timely and quality service. I apologise that our response did not meet your expectations. I have reached out directly via email. Best regards, Ellie

Posted 1 year ago

“The flowers were beautiful and I loved how they were organised. Big issue is how the flowers already game dying, withered as if they had been stored somewhere for a long time then delivered. Maybe this is a once in a while issue? who knows but my flowers are already dying and I’ve barely had them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm so glad to hear that you found the flowers beautiful and well-organized. However, I'm truly sorry to learn that the flowers began to wilt so soon after delivery. We take the quality of our flowers seriously and your experience is concerning. While we hope this is not a common occurrence, your feedback helps us address potential issues and improve our service moving forward. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Most terrible customer service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and I completely understand your frustration with the delays and lack of clear updates. We’re currently reviewing your case as a priority to resolve this as quickly as possible. I can see that our customer service team has reached out to the customer on the order today. Warm regards, Rosie

Posted 1 year ago

“Customer service not able to trace order details with order number. 4 days already emails and still trying to get help. Keep copy and paste reply : we investigate your query’ and no further progress”

Helpful Report

Posted 1 year ago

“These were a Christmas present for my mother in law and delivered Christmas Eve When I asked if was pleased with them she hesitated and said well they came looking a bit limp and the roses the edges were a bit black . I was very disappointed as the picture on website looked so good and was expecting them to be lovely One time of year you want a wow factor which sadly didn’t get”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flowers did not meet your expectations and that they arrived in less-than-ideal condition. We understand that this is a special time of year, and we aim to provide a "wow factor" with every delivery. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Don’t order from prestige. They have no quality control. Second time i have paid for a bigger bunch & they sent a sad standard display and omitted balloon & decorations. They are counting on you never finding out.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with Prestige Flowers. It’s concerning to learn that your order did not meet your expectations, and I can understand how frustrating that must be. We strive for high standards and your comments highlight areas where we can improve. Please know that your concerns are important to us, and we are here to address any issues you may have. Best wishes, Rosie

Posted 1 year ago

“Requested delivery prior to Xmas day as advertised, its now the 27th Dec and have just received a note that the delivery will be before 7.30pm this evening. Absolutely poor showing, why have I paid the £6 delivery fee?? It was a xmas gift. Will not be recommending this supplier/provider to anyone, should have read the reviews prior to spending my money......”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and I'm genuinely sorry to hear about the delay in your delivery. We understand how important it is for gifts to arrive on time, especially during the festive season. The situation you've described is not the standard of service we aim to provide and I appreciate your feedback. It helps us to recognize areas in need of improvement. Our customer service team have reached out via email. Best wishes, Katie

Posted 1 year ago

“The most abhorrent customer service that I have ever encountered. I haven't commented on their Instagram page, but encourage everyone to read the comments from others before using this company. https://www.instagram.com/prestigeflowers?igsh=MW0zM3FuNmZwcG1yZw== Nearly every post has different individuals sharing their negative experiences. My experience: The flowers delivered were withered and in poor condition. Prestige flowers does not stand by their product. When their substandard flowers were delivered, they admitted that there was a "quality issue" but wouldn't send replacement flowers, offering a £15 credit instead. The bouquet purchased was nearly £45. Needles to say, I have declined their offer as I will not waste a single quid ordering from this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear that your experience with us was so disappointing. It’s concerning to know that the flowers you received were not in the expected condition, and I completely understand your frustration regarding customer service. We strive to maintain high standards in both our products and service, and I regret that we did not meet those expectations in your case. Your feedback is valuable to us, and it will help us work towards improving our service in the future. Best wishes, Tom

Posted 1 year ago

“My daughter ordered me flowers f9r mon 23rd of Dec. Roses arrived dead. Flowers died within 3 days. Appalling customer service. My daughter complained they were not interested. AVOID. Do not order”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations. It’s disheartening to know that the flowers you received were not in the condition we strive to provide, and I understand how disappointing that can be. Customer service is incredibly important to us, and I regret that your daughter’s concerns weren’t addressed satisfactorily. We value your feedback and are committed to improving our service. Best wishes, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,245 reviews