Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,143 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“&Appalling customer service. Made a mistake with the address for flowers to be sent to, contacted Prestige with 10 mins to correct it, they would not help and hid behind their “terms and conditions”. Flowers were sent to my house, within two days were wilting, poor quality. Will revert to Inter Flora next time, more professional all round. Tried to add a photo to illustrate, website does not function well.”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for taking the time to leave a review. We're extremely sorry to hear you've had a hard time trying to amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Kind regards, Tom.

Posted 1 year ago

“Easy and quick service. Plenty of choice.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! We're glad to hear that you found our service easy and quick, with plenty of options to choose from. We appreciate your support and look forward to serving you again! Kind regards, Tom.

Posted 1 year ago

“Prestige Flowers send beautiful, colourful flowers and plants when you specify. The flowers last and are a great gift or treat for yourself. I recommend Prestige Flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We're thrilled to hear that you enjoy our beautiful, long-lasting flowers and plants. It’s wonderful to know that they make great gifts or even a treat for yourself. Your recommendation means a lot to us—thank you for choosing Prestige Flowers! Kind regards, Tom.

Posted 1 year ago

“Very convenient and easy to use website great selection of things to send. Wanted a hamper for my fathers birthday and found a great one. Thank you very much.”

Helpful Report

Posted 1 year ago

Hello Samantha, Thank you for your kind review! We're delighted to hear that you found our website convenient and enjoyed our selection. We’re glad you found the perfect hamper for your father's birthday. Thank you for choosing us, and we hope to help you with more special gifts in the future! Kind regards, Tom.

Posted 1 year ago

“I had an issue with the payment. I wanted to change my billing address but did not get the option”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“Just placed my order !!! So will definitely get back to review when flowers have been delivered !! But !! The website was very easy to negotiate!!”

Helpful Report

Posted 1 year ago

Hello Yvonne, Thank you for your feedback! We're glad to hear that you found our website easy to navigate. We look forward to hearing your thoughts once the flowers have been delivered! Kind regards, Tom.

Posted 1 year ago

“Ordered flowers and chocolates for my myms birthday and they didn't arrive.”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 year ago

“I submitted the correct address for the person I sent the flowers but Prestige flowers changed this address. Fortunately they did arrive at the correct address eventually and the plant was well received.”

Helpful Report

Posted 1 year ago

Hello Janet, Thank you for taking the time to leave a review. We’re glad to hear that the plant eventually arrived at the correct address and was well received. We apologize for the initial address issue and appreciate you bringing this to our attention. We'll review our processes to prevent similar issues in the future. Thank you for your understanding and for choosing us! Kind regards, Tom.

Posted 1 year ago

“Want to send flowers to a friend ,Prestige had a good selction & Priced well.”

Helpful Report

Posted 1 year ago

Hello Jeanne,Thank you for awarding Prestige Flowers with a fantastic 5-star rating! We truly appreciate your support and the time you took to share your positive experience with us. We're thrilled to hear that you found our selection of flowers to be good and reasonably priced. At Prestige Flowers, we aim to provide a wide range of beautiful arrangements at affordable prices, ensuring that you can always find the perfect bouquet for your loved ones. Kind regards, Tom.

Posted 1 year ago

“I ordered a large bouquet and vase when it arrived it looked like a small bunch of flowers I felt really embarrassed when my friend saw them it was like a £15 bunch from tesco not £51 from you it was a disappointment for her 50th birthday”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. Kind regards, Tom.

Posted 1 year ago

“Difficult getting things removed from basket. Kept asking for more details”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for your feedback. I'm sorry to hear you had trouble removing items from your basket. Your experience is important to us, and we'll work on making the process smoother. If you continue to encounter issues, please feel free to reach out to our support team, and we'll be happy to assist you. Warm regards, Rosie

Posted 1 year ago

“Difficulties with the delivery resulting in the flowers going to the wrong place and the bouquet looks very different to the advertised photo. Customer service very unhelpful”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate customer input and apologise for the difficulties encountered during the delivery of your flowers. We are equally sorry to hear that the bouquet you received looked different from the advertised photo. This is certainly not the level of quality we strive to provide. Your disappointment is important to us, and we regret that our customer service did not meet your expectations during this time. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Quality poor and not many stems which were dead within 4 days very disappointed in an expensive order will not use again. Spoke to customer service who informed me have 3 days to report orders. Item received looked nothing like photo on website.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like yourself who take a moment to share their thoughts and concerns with us. We would like to sincerely apologise for the issues you encountered with the quality of the flowers in your order. It is deeply disappointing to hear that there were not many stems and that some of them were dead within just four days. We understand how frustrating this must have been. Furthermore, we are sorry to hear that the item you received did not resemble the photo on our website. This is certainly not the experience we aim to provide our customers, and we understand the disappointment it must have caused you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“So easy to use and always reliable xx”

Helpful Report

Posted 1 year ago

Dear Tracy, thank you so much for taking the time to leave us a 5-star rating for Prestige Flowers! We truly appreciate your support and are delighted to hear that you found our service easy to use and reliable. Once again, thank you for choosing Prestige Flowers and for your fantastic review. We look forward to serving you again in the future. Warm regards, Rosie

Posted 1 year ago

“Why give wrong info? Flower deliveries next day if ordered by 10 pm. Have came back to order after browsing other websites only to find most won't be delivered till Tuesday!! Daughters anniversary tomorrow.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I can confirm our cut-off time for delivery on a Monday is 2 pm. This is stated on the website. I do apologise for any confusion or disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Ordered the flowers for my wife for our 23rd wedding anniversary, I even paid extra for the lager bouquet. The flowers that turned up looked like £5 bunch you would buy from a forecourt of a petrol station. Not impressed at all”

Helpful Report

Posted 1 year ago

Dear Dan, thank you so much for taking the time to share your experience with us at Prestige Flowers. We truly appreciate your feedback and value your opinion as it helps us improve our service. First and foremost, please accept our sincere apologies for the disappointment and inconvenience you faced when receiving the flowers for your wife's 23rd wedding anniversary. We understand how important this occasion was, and we are truly sorry that the bouquet did not meet your expectations. We apologise for falling short of delivering the quality you deserve. I have located your order and can see that our customer service team are awaiting your reply to look into this further for you. Warm regards, Rosie

Posted 1 year ago

“Worst company ever flowers nearly dead when they arrived roses where all opened and petals falling off. Sent me a cut and paste answer on how to look after them and then said there quality control had looked at them and they were ok,when I asked for a report and details they said they would replace them. The next bunch were in the bin within 3 days absolute rubbish and very expensive. Customer service is none existent fob people off with a £10.00 voucher to use with them. AVOID THIS COMPANY AND GO SOMEWHERE ELSE !”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and the opportunity to address your concerns. We would like to apologise for the disappointment you faced with the condition of the flowers upon arrival. We understand how frustrating it must have been to receive flowers that were nearly dead, with opened roses and petals falling off. This is certainly not the standard of quality we strive for, and we sincerely apologise for any inconvenience caused. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. Warm regards, Katie

Posted 1 year ago

“Very simple and easy check out process. Sending flowers to my partners father for birthday, from Canada. Simple and easy”

Helpful Report

Posted 1 year ago

Thank you, Emily, for taking the time to rate Prestige Flowers with five stars! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. We hope the flowers brought joy and happiness to his special day. Thank you again for choosing Prestige Flowers!

Posted 1 year ago

“Will never order again ordered wot I Thot was large bouquet for friends 50th not even the card with them she didn't know who sent them Cple twigs disgrace”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate customers like yourself who take a moment to let us know about their experiences. We would like to apologise for the issues you encountered regarding your recent order. We understand how important it is for the recipient to know who sent the flowers, and we deeply regret that the card was missing from the bouquet your friend received for their 50th birthday. We also apologise for the disappointment caused by the size and quality of the bouquet. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“The best florist website I have used!! So easy to place my order. Absolutely beautiful bouquets to choose from! Highly recommend!!!!!”

Helpful Report

Posted 1 year ago

Thank you so much, Liliana, for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our website. We work hard to make the ordering process as easy and seamless as possible, and it's fantastic to know that we have succeeded in doing so for you. We take pride in offering a wide variety of absolutely beautiful bouquets for you to choose from. Your recommendation means the world to us! Thank you again for your support, and we look forward to serving you again in the future.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,143 reviews