Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.62

4.6 Rating 2,957 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 2,957 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sweet item and post boxable gifts are a lovely idea - but arrived very late. It made it to my friend this morning (Tuesday 11th) having been ordered on Monday 3rd. Much longer than the 1 to 2 days advertised and completely missed the particular life moment I'd ordered it for. Sadly disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry that your gift arrived so late. It was ordered in the afternoon on the 3rd and sent out first thing on the 4th, First Class with the Royal Mail. This means that it should have arrived within the 1-2 working days. Sometimes the Royal Mail experience delays but this sounds like it took very long so we will look into what happened. For now, I have refunded your postage and packaging as an apology from us and will keep you updated.

Posted 6 years ago

“Helpful and quick on email but my parcel did not arrive. I called the hotel which I had had the parcel delivered too numerous times and spoke to the manager who informed me that no parcel had arrived. Lost in post or pilfered by the hotel - who knows! :(”

Helpful Report

Posted 7 years ago

“The item was delivered before the date requested and without a gift note which I had added on the site when I made the order.”

Helpful Report

Posted 8 years ago

Dear Claire, Thank you for your feedback. With regards to the note, if you check your order confirmation email you will see that you didn't add a gift note to your order. I noticed this when I saw your order and, realising that the gift was being sent straight to a recipient, emailed you and asked if you would like to have a gift note added. Unfortunately I didn't receive a reply from you. I have emailed you now just to check our emails are getting through, in case there is something wrong on our end. I am sorry that the gift was delivered early. We just checked and it was shipped from us, First Class with the Royal Mail, on the Friday and you requested it to arrive on the Monday. We worry about Saturday deliveries in some areas but will do some more research into this and be clearer next time. We appreciate all feedback, negative or positive, so will go back and have a look at the page where a note can be added and check that the information given is as clear as possible. Best wishes, Liza

Posted 8 years ago

Postboxed is rated 4.6 based on 2,957 reviews