Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Postboxed Reviews

4.6 Rating 2,952 Reviews

91 %

of reviewers recommend Postboxed

Company Reviews

Product Reviews

4.6

Based on 2,952 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

Write Your review

Tell us how Postboxed made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Postboxed 5 star review on 28th November 2023

Postboxed 5 star review on 7th November 2023

Postboxed 5 star review on 9th October 2023

Postboxed 5 star review on 9th June 2023

Postboxed 5 star review on 31st January 2023

Postboxed 5 star review on 31st January 2023

Postboxed 5 star review on 4th July 2022

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were a gift, and I assume they were fine, but I was dissappointed to hear they weren't actually delivered through the post box, but were to be collected from the post office. Perhaps postboxes in Czechia are extra small?”

Posted 1 week ago

Thank you for your review. I am sorry they had to pick up their gift. Different countries have different sized letterboxes and sometimes they don't have them at all. We cannot arrange for letterbox delivery if there isn't the space for the gift to be posted! All of our gifts are designed to fit through letterboxes, even small ones but sometimes this isn't possible. I hope the recipient liked their gift! Best wishes, Liza

Posted 1 week ago

“Great idea, but my gift message wasn’t included so my employee hadn’t a clue where/who it was from! I’m also not Nikki clearly! I’m the person that sent the gift. A bit rubbish service really!”

Posted 1 month ago

Hi! Thank you for your review. You didn't add a gift note to your order so we didn't add one either - I just double checked and no gift note was filled in when the order was placed so it makes sense that your employee didn't know who the gift was from. You also selected that the shipping and billing address were the same - when this is done our system assumes that the gift is being sent to the sender to pass on themselves and the only name we then have on our system is the one used for the billing address. So we use that in our emails, I apologise if your name is not Nikki but it wasn't clear to us as you say. I hope your employee liked their gift despite not knowing who it was from. If you decide to place an order in the future and want us to make sure a gift note has been added or for us to add one for you just give us a quick email after and I will check it all for you! Best wishes, Liza

Posted 1 month ago

“Only received half of my order. After an email exchange still no resolve. No replacement has been sent for the missing item or no refund offered. Disappointed”

Posted 7 months ago

“The gifts were nice but no card was in the box so my niece didn't know who they were from.”

Posted 9 months ago

“Quick efficient delivery and size item as expected. The only reason I have given this a 4, rather than a five as it was unclear exactly what would be written on the box. I was under the impression it would just say “you are awesome”, but it also said “will you be mine” which was not really relevant as a gift to my daughter. Maybe I missed something and I did and you had the option to change this then it would have been a 5.”

Posted 10 months ago

“The parcel arrived but the message I had written was not included so the child had no idea who it was from.”

Posted 11 months ago

“Can't write a review yet as it's still not arrived”

Posted 1 year ago

“The person I sent the chocolate to was happy to receive it and enjoyed it. However, despite being told it would arrive on a certain day, my order arrived a day late. Thank you”

Posted 1 year ago

“Unfortunately I received the wrong bracelet. As it was so close to my friends birthday I had to give her the wrong one.”

Posted 1 year ago

“I feel the cost doesn’t justify the amount of items included. It was convenient for me to use though as I had no way of delivering a present on the day of their birthday, however it was delivered 2 days earlier than I requested also.”

Posted 1 year ago

“I ordered chocolates for my mum’s Christmas. They arrived quickly in beautiful packaging. However the date on them was 27th December and I had ordered them at the end of October. I would have expected the date to be further away. I contacted postboxed and they said they couldn’t do a return as it was a food item, despite them still being sealed. Very disappointed.”

Posted 1 year ago

“Gifts arrived very early....before her birthday.. not good”

Posted 1 year ago

“The recipient seemed pleased with the chocolates. My complaint was they arrived 5 days earlier than requested. As this was for an anniversary it was a shame. I did contact Postboxed and they said they sent early because of post strike! What can you do? It has put me off using them again unfortunately.”

Posted 1 year ago

“Goods excellent quality but delivery not so good. Was not informed Postboxed would be closed over Easter so the gift I had asked to be sent was not processed till 4 days after I placed my order. I had asked for a message to be included with the gift and this was not included so my family had no idea who the gift was from.”

Posted 1 year ago

“Easy to order. However the product is stuck in Customs in Sweden. They have asked my daughter who the gift is for for a futher clearance fee. She has challenged this, but is still awaiting an update. Quite frustrated as this takes away the pleasure of sending and receiving the gift. Would be good to know if you experienced this in Sweden before for your gifts?”

Posted 2 years ago

“Items are lovely, but I paid for International tracked delivery (3 - 5 working days) and weeks later my parcel still hasn't been delivered.”

Posted 2 years ago

“I had enough credit to claim 3 prizes, but only 2 arrived !! Must be the Christmas post.....”

Posted 2 years ago

“I like the range of gifts offered, varied and unique. However, delivery was very delayed and expensive. The gift was for my friend but unfortunately, probably due to Christmas time, it didn't get to her until quite a bit later than her birthday. Bit disappointed as the delivery was quite pricey but I guess it can't be helped.”

Posted 2 years ago

“The present was lovely and well received, but for some reason it wasn't delivered through the postbox and left a card? The whole point was so that the recipient didn't need to be in!!”

Posted 2 years ago

“On 22 November I paid for the product. It was due to be sent overseas (Malta) for arrival on 25 November - for my mums bday. It is now 7 December and it still has not been delivered!!.”

Posted 2 years ago

«
1
2
3
4
»

Postboxed is rated 4.6 based on 2,952 reviews