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Postboxed Reviews

4.6 Rating 2,951 Reviews

91 %

of reviewers recommend Postboxed

Company Reviews

Product Reviews

4.6

Based on 2,951 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Postboxed:

Postboxed is an online shop selling high quality, gift-wrapped items that are all delivered directly through customers’ letterboxes, alleviating the widespread problem of missed deliveries

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Postboxed 5 star review on 28th November 2023

Postboxed 5 star review on 7th November 2023

Postboxed 5 star review on 9th October 2023

Postboxed 5 star review on 9th June 2023

Postboxed 5 star review on 31st January 2023

Postboxed 5 star review on 31st January 2023

Postboxed 5 star review on 4th July 2022

20

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this as a birthday present for a friend and they were exceptionally pleased with their gift. Selecting a gift box and delivery were all excellent experiences”

Posted 17 hours ago

“The items were a gift, and I assume they were fine, but I was dissappointed to hear they weren't actually delivered through the post box, but were to be collected from the post office. Perhaps postboxes in Czechia are extra small?”

Posted 20 hours ago

Thank you for your review. I am sorry they had to pick up their gift. Different countries have different sized letterboxes and sometimes they don't have them at all. We cannot arrange for letterbox delivery if there isn't the space for the gift to be posted! All of our gifts are designed to fit through letterboxes, even small ones but sometimes this isn't possible. I hope the recipient liked their gift! Best wishes, Liza

Posted 20 hours ago

“People to whom I send your products have all been very pleased with them”

Posted 1 day ago

“Would just having more artistic products such as home decor on your website.”

Posted 1 week ago

“Very bad customer service as no contact or answer to emails !”

Posted 2 weeks ago

Thank you for your review! I am really sorry I didn't reply to your email over the Easter holidays. We are a small company and are getting back to emails on Monday (bank holiday Monday) night. Unfortunately we have families etc. and cannot always reply instantly over holidays. I am sorry that this is disappointing but as a small company we cannot afford staff to work over public holidays. Best wishes, Liza

Posted 2 weeks ago

“Great service - parcel delivered to Germany in good time (even though I had originally requested the wrong date!) Lisa quickly amended it! Would use again and recommend.”

Posted 3 weeks ago

“Great idea, but my gift message wasn’t included so my employee hadn’t a clue where/who it was from! I’m also not Nikki clearly! I’m the person that sent the gift. A bit rubbish service really!”

Posted 1 month ago

Hi! Thank you for your review. You didn't add a gift note to your order so we didn't add one either - I just double checked and no gift note was filled in when the order was placed so it makes sense that your employee didn't know who the gift was from. You also selected that the shipping and billing address were the same - when this is done our system assumes that the gift is being sent to the sender to pass on themselves and the only name we then have on our system is the one used for the billing address. So we use that in our emails, I apologise if your name is not Nikki but it wasn't clear to us as you say. I hope your employee liked their gift despite not knowing who it was from. If you decide to place an order in the future and want us to make sure a gift note has been added or for us to add one for you just give us a quick email after and I will check it all for you! Best wishes, Liza

Posted 4 weeks ago

“I order gifts for loved ones from Postboxed often - fab range of gifts and beautifully packaged - the recipient is always thrilled when the parcel arrives!! x”

Posted 1 month ago

“Well packaged, good price, quality item”

Posted 1 month ago

“All good. Recipient very pleased and was easy order.”

Posted 1 month ago

“Fantastic service, beautifully packed and sorry delivery. Thank you so much!”

Posted 1 month ago

“excellent, lovely presentation, great price. I am very happy thank you.”

Posted 1 month ago

“Very prettily packaged, a real treat for my friend, delivered to her door. I love that you can choose from a large variety of gifts. Delivery was good. Very happy with the whole deal. I will be using again and would recommend to anyone.”

Posted 1 month ago

“Very good for sending gifts abroad”

Posted 1 month ago

“Bought as a Valentines present for my husband. Arrived quickly, beautifully packaged and he loved the chocolate. Will be buying more. What a wonderful business model”

Posted 1 month ago

“Package was never delivered. When I contacted customer services, they we're kind and understanding and told me that they would make sure to resend the package when it returned to them due to failing delivery. Never heard from them again. So I payed close to twenty pounds for a pair of organic socks for a birthday gift and the birthday girl never got a present. Dissappointed.”

Posted 1 month ago

Dear Moniek, Thank you for your review. You gave us an incorrect address (which you agreed via email was incorrect). I offered free of charge to re-deliver the gift (at our expense) for you if it was returned from the incorrect address to us. We cannot be help responsible for doing exactly what we are requested to do by our customers - deliver to the address given at checkout. I am sorry if this is disappointing. Best wishes, Liza

Posted 1 month ago

“Excellent service, lovely gifts”

Posted 1 month ago

“Efficient service that delivers on their product and more - saved me this Christmas with family due to my unorganised approach 👍🏻”

Posted 2 months ago

“I sent a chocolate gift box to my mum who lives in Spain. I could track the delivery of the parcel. The service was excellent and my mum said the package was delivered in a nice sturdy box and chocolate bars wrapped beautifully. Arrived with 6 days. I will definitely use again. Thank you!”

Posted 2 months ago

“First class service. Delivered on date required Thanks”

Posted 2 months ago

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Postboxed is rated 4.6 based on 2,951 reviews