Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.51

4.5 Rating 466 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 466 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“Excellent and responsive service 24/7. Goes all out to make the stay comfortable and enjoyable”

Helpful Report

(153) - Posted 5 years ago

Hi Tracy, Many thanks for such a wonderful review. We are really proud of our customer service and so pleased you enjoyed your stay with us! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Thank you, Portland Brown. Your customer service team has been very responsive throughout my stay. It has been very flexible and willing to attend my needs. The cleaning crew is absolutely competent. I had a very pleasurable stay with you.”

Helpful Report

(183) - Posted 5 years ago

Hi Christy, Thank you so much for the kind words. We're really glad you enjoyed your stay and look forward to seeing you again in the future! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Appartment fully and well furnished. Nice to have housekeeping.”

Helpful Report

(42) - Posted 5 years ago

“Portland Brown took great care of my wife and I during our extended stay in London between July and December 2018. Whenever we requested anything and/or had any questions we were provided with immediate assistance. Whenever it was necessary for repairs/maintenance work/safety checks to be carried out we were always provided with sufficient enough advance notice and details to be prepared. Finally, for any issues and/or changes that needed to be made within our apartment we were always provided with full details and were well informed on what was happening. We were both very impressed with the level of quality and attention to detail provided by Portland Brown.”

Helpful Report

(171) - Posted 5 years ago

Hi Sean, Thank you so much for this wonderful review! Our guests' experience is the number 1 priority at Portland and we are incredibly proud to see you appreciated our customer service. We'd all like to wish you and your wife the best of luck for the future and hope to see you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“You were very helpful and responsive whenever I had a request. What made me most happy was that you delivered an extra set of keys to my apartment late in the evening when I forgot mine in Amsterdam.”

Helpful Report

(282) - Posted 5 years ago

“Extremely responsive, friendly, keen to go the extra step to ensure you have a great stay”

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(288) - Posted 5 years ago

“Apartment is good, spacious and well maintained and cleaning staff is also very good(They also organised my stuff). Would have extended stay there if there were no price hike(Which breached official limit for expense approver here).”

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(61) - Posted 5 years ago

“Responsive to my requests on email and phone.”

Helpful Report

(94) - Posted 5 years ago

“I had sent a long email with all my accolades about your company. I had an excellent stay! The team was professional, courteous, attentive and caring. When there was work to be completed it was effective and efficient. When there were issues, they were attended to quickly and to my satisfaction. One thing I would say is that the furniture in the living room does need to be cleaned. It is looking a little tired. :)”

Helpful Report

(123) - Posted 5 years ago

“the apartments have nothing to do with the potos in the website, it's really amazing. The furniture qualities are very poor. Last day you need to leave the appartment before 10 a.m. and they do not offer an alternative for your luggage”

Helpful Report

(62) - Posted 5 years ago

“Guest service was good in responding to queries via email.”

Helpful Report

(85) - Posted 5 years ago

“Portland Brown was very good at responding to an inquiries and issues that I had while staying at their property.”

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(51) - Posted 5 years ago

“All the staff were always very helpful with all requests and acted very promptly to every one of the requests.”

Helpful Report

(185) - Posted 5 years ago

“Team was very responsive, cleanly and had everything available that we would need”

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(67) - Posted 5 years ago

“High reactivity to client's special requests”

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(34) - Posted 5 years ago

“location of accomadtion”

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(35) - Posted 5 years ago

“The cleaning service, that also cleaned the dishes and took care of the garbage”

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(34) - Posted 5 years ago

“Everything was arranged perfectly. Really enjoyed the stay. The service ladies were very nice and did the cleaning perfectly. Thank you.”

Helpful Report

(45) - Posted 5 years ago

“Thoroughly enjoyed 3 months at Fenman House in Kings Cross. The PB team was alway responsive and communicative. I was given advance notice of all maintenance checks. Facility was clean, well-maintained, and luxurious. Would highly recommend.”

Helpful Report

(90) - Posted 5 years ago

“I was away from my family but staying with PB made my time away much more pleasant. I always felt that help was just a call away. All the proactive communication was a pleasant surprise indeed. Overall a most professional team and a great customer experience. I would stay again or recommend a friend in a heartbeat!”

Helpful Report

(209) - Posted 5 years ago

Portland Brown Ltd is rated 4.5 based on 466 reviews