Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.55

4.6 Rating 521 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.6

Based on 521 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication excellent. Welcome reception very good. Cleanliness excellent. Ventilation - needs improvement. A strip of tape or paint on the stairs to illuminate from bedrooms to main area. Simple written instructions of how to use dishwasher & washer/dryer. Non- skid on bathtub & shower. Overall a delightful experience. Will book for 2026. Question: does the larger suite on floor above have a larger bed? We would prefer a “king-size” bed.”

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Posted 6 months ago

Hi Gayle, Thank you for leaving us a lovely review! We're so happy to hear that you plan to return in 2026. We also appreciate your feedback and it will certainly be taken on board as we continue to refine the guest experience 🙂 Most of our properties offer king-size beds as standard, with just a couple of exceptions. If you have any specific apartment preferences for your next stay, feel free to give us a call and our team will be more than happy to assist with options. We look forward to welcoming you back! Kind regards, Joana Sobral Head of Guest Relations

Posted 6 months ago

“Great”

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Posted 6 months ago

Hi Tip, Thanks ever so much for the 5* review! We hope to welcome you back soon 🙂 Kind regards, Joana Sobral Head of Guest Relations

Posted 6 months ago

“Service and attention to detail was outstanding. I will never use any one else for my next visit to the UK”

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Posted 6 months ago

Hi Francis, Thank you so much for your 5* review! It means a lot to us that you found our service and attention to detail outstanding 🙂 Knowing we’ll be your first choice for future visits truly means the world - we're really touched by your kind words. We can't wait to welcome you back! Kind regards, Joana Sobral Head of Guest Relations

Posted 6 months ago

“The flat was perfect and lovely - couldn’t have been a better location or stay for my two weeks in town.”

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Posted 7 months ago

Hi Patrick, Thank you for taking the time to leave us a lovely review! It's great to hear that the apartment was perfect for your stay and that the location worked so well for you! Providing a comfortable and seamless experience is always our goal, so we're really pleased to hear that we achieved that during your two weeks here 🙂 We hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 6 months ago

“Check in was not nice. The person that checked us in kept on asking us when we would get there. He wasn’t very nice seemed inpatient so we better off just getting in through a key pad with no human interactions. Confusion around cleaning, when we book they said no cleaning but the cleaning crew came half way through the stay whjch was nice but a surprise. The oven smelled like curry. Bathroom had cracked floors. For the price, it is great location but boarder line if worth it.”

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Posted 7 months ago

Hi Wendy, Thank you for taking the time to leave us feedback! I’m sorry to hear that your check-in experience didn’t feel as warm as we’d hope! It’s important for us to strike the right balance between personal service and convenience, which is why we offer guests self-check-in where possible. If you choose to stay with us again, this is something we’d be happy to organise with you. As your stay was 7 days, a mid-stay housekeeping visit was included. While we’re pleased to hear that this was well received, I appreciate that this could have been surprising without clear communication. I’m also sorry about the smell of the oven and condition of the bathroom floor, we’ve passed these points to our maintenance team to investigate and resolve. Our Guest Relations Team is available via WhatsApp or phone 24/7 and we’re always happy to help rectify any issues during your visit. 🙂 We’re glad you enjoyed the location, and we’d love the opportunity to welcome you back and provide a smoother experience from start to finish. Kind regards, Joana Sobral Head of Guest Relations

Posted 7 months ago

“The stay was good. I could not locate the hair dryer till end of my stay and found it in one of the drawer on last day, rest all was good.”

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Posted 8 months ago

Hi, Thanks for taking the time to leave us a review! We're sorry to hear that you couldn't find the hair dryer until the end of your stay. Our Guest Relations Team is available 24/7 via WhatsApp or phone and we're always happy to help with any questions during your visit. 😊 We hope to welcome you back soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 8 months ago

“Very comfortable service apartment”

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Posted 8 months ago

Hi Yukihisa, Thank you for leaving us a 5* review! We're happy to hear you had a comfortable stay in your apartment. 😊 We hope to welcome you back again soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 8 months ago

“Very responsive team and very helpful when called upon. Thoroughly enjoyed my stay”

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Posted 8 months ago

Hi Cuthbert, Thank you for taking the time to leave us a 5* review! We're so glad to hear you had a great stay and that our team could be there when needed! It means a lot to know you felt well looked after. 😊 We hope to welcome you back on your next visit. Kind regards, Joana Sobral Head of Guest Relations

Posted 8 months ago

“thanks for living a comfortable life.”

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Posted 8 months ago

“All you could ask in a short stay apartment- great location and excellent attentive service.”

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Posted 9 months ago

Hi, Thank you for your kind words! We're so pleased to hear that you enjoyed the service and location during your stay. 😊 We hope to welcome you back again soon! Kind regards, Joana Sobral Head of Guest Relations

Posted 9 months ago

“The stay was fantastic!”

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Posted 9 months ago

Hi, Thanks for taking the time to leave us a 5* review! We hope to welcome you back again soon for another fantastic stay. 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 9 months ago

“Apartment was clean and functional!”

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Posted 10 months ago

Hi Marielle, Thanks for taking the time to leave us a 5* review! It's great to hear you found the apartment clean and functional! Your satisfaction means a lot to us. 😊 We hope to welcome you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“Kind support, and easy check in and check out process.”

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Posted 10 months ago

Hi Mr.Hiroyuki Thank you for your kind words and 5* review! We're so happy to hear you appreciated the friendly support and smooth check-in and check-out process. Providing a seamless experience for our guests is something we strive for, so it’s wonderful to know we met your expectations. We look forward to welcoming you back in the future! 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“Legit service. Many thanks”

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Posted 11 months ago

Hi Adil, Thanks for leaving us a lovely 5* review! We hope to welcome you back again in the future for another great stay. 😊 Kind regards, Joana Sobral Head of Guest Relations

Posted 10 months ago

“Wonderful apartment, nice furnite and very clean. Super helpful and forthcoming staff!”

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Posted 11 months ago

Hi Jonas, Thank you so much for taking the time to leave a 5* review! Our team take pride in ensuring our guests are provided with all the help they need, so it's fantastic to hear you felt well cared for! I'm so happy that you found the apartment to be wonderful too. 😊 We hope to welcome you back soon. Kind regards, Joana Sobral Head of Guest Relations

Posted 10 months ago

“Excellent property. Beautiful, spacious and clean. Fantastic location. The concierge Mo is brilliant. Not cheap, but you wouldn't expect it to be, given the location and quality”

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Posted 1 year ago

Hi Phil, Thank you so much for leaving us a lovely 5* review. 😊 We're so pleased to hear that you found the property to be excellent and of high quality! We love to hear when members of our team have left a lasting impression on our guests - I'll be sure to pass this feedback onto our concierge, Mo. We hope to welcome you back soon! Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Our stay was excellent. The apartment is super comfortable and is exactly identical to the online visit suggested by the site. Impeccable service!”

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Posted 1 year ago

Hi Vivianne, Thanks for a wonderful review! It's lovely to know your stay was excellent and that the apartment was comfortable, and true to the online tour. We're especially pleased that you found our service impeccable! 😊 We look forward to welcoming you back in the future for another enjoyable stay. Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Our family of four had a wonderful one-week stay at the Westminster Residences in November. The 3BR/3BA apartment we rented was clean and comfortable, beautifully furnished, and well appointed. The location, in close proximity to the Westminster tube stop and numerous bus lines, is excellent. Communication with the Portland Brown team was excellent. Best yet, our fourth floor apartment had a view of Big Ben, Parliament, and Westminster Abbey.”

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Posted 1 year ago

Hi Hilary, Thank you for your lovely 5* review! Our team takes great pride in ensuring clear and supportive communication, and we're so happy to hear that you felt well cared for during your stay. It's wonderful that you got to enjoy some of London's most iconic landmarks from the comfort of your apartment too - we're pleased this added to your experience! We hope to welcome you and your family back for another memorable stay. 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Excellent performance and care from the staff and great accommodations which are well maintained.”

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Posted 1 year ago

Hello, Thank you for taking the time to leave us a 5* review. 😊 Providing great service and maintaining our accommodations to the highest standard is something we take great pride in, so your kind words mean a lot to us. We're happy to hear that you enjoyed your stay and that our team made a positive impression. We hope to welcome you back again in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

“Excellent location and service”

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Posted 1 year ago

Hi Hanan, Thank you for leaving us a 5* review! It's wonderful to hear you enjoyed the excellent location and our service - it means a lot to us. 😊 We hope to welcome you back soon! Kind regards, Magda Kisielewicz Head of Operations

Posted 1 year ago

Portland Brown Ltd is rated 4.6 based on 521 reviews