Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, 22 Stokes Croft, Bristol
Rating: 4.56

4.6 Rating 542 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.6

Based on 542 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft,
22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 25th August 2026

Sachiko

Portland Brown Ltd 5 star review on 13th August 2026

Allison

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and caring services.”

Helpful Report

(42) - Posted 9 years ago

Dear Fuad, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“Everyone was very communicative, responsive and accommodating.”

Helpful Report

(31) - Posted 9 years ago

Dear Sarah, Thank you for your 5 star review! I am pleased you enjoyed your stay with us and we all look forward to seeing you soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“Staying in one of the apartments of portland brown is a very awesome experience. They'll provide you assistance on any queries or things you need and their guest relations service are very great they answered all my queries and give me progress on each of my request”

Helpful Report

(33) - Posted 9 years ago

Dear Francis, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to see that you had an amazing time and found that all aspects of your stay met your expectations. Your comments have been shared with the team and we are all grateful for your kind words! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“Beautiful flat, super central, good service.”

Helpful Report

(34) - Posted 9 years ago

Dear Alice, Thanks for the lovely review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Senior Guest Relations Executive

Posted 9 years ago

“The accommodation was excellent, the location fantastic and the service great. They were also very accommodating (with date changes etc.) which was GREATLY APPRECIATED.”

Helpful Report

(52) - Posted 9 years ago

Hi Faith, Thank you for your 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“The customer service from Portland Brown was exceptional. They were always helpful with any requests i had and provided a quick turnaround on responding. The regular check-ins were good and following up with an email when i could not always take a call is appreciated.”

Helpful Report

(81) - Posted 9 years ago

Dear Marcia, Thank you very much for the lovely review. We are so glad that you enjoyed the great service we strive to deliver at Portland Brown and we all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“They were always ready to help, at any time, and efficiently.”

Helpful Report

(182) - Posted 9 years ago

Hi Aurielie, Many thanks for your review. I am thrilled to see that you enjoyed your time with us and found that all aspects of your stay met your expectations. We look forward to seeing you again!! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“comfy, good service”

Helpful Report

(133) - Posted 9 years ago

Hi Raymond, We are so glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“I moved from the US to the UK for work and the team at Portland Brown could not have been more helpful. The process was easy and at every turn they were here to assist. I really appreciated that they continued to check in throughout my stay and were extremely helpful when I needed to extend my stay so I could actually move to London. There are a lot of stressful things about moving to a new country and my initial search for a place to stay started that way, but Portland Brown took all that stress away. I would recommend them to anyone looking for short term housing.”

Helpful Report

Posted 9 years ago

Dear Brooke, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to hear that you enjoyed the great service we strive to deliver at Portland Brown. On behalf of myself and my team we look forward to welcoming you back in the very near future. Kind regards, Joana Sobral Senior Guest Relations Executive

Posted 9 years ago

“The services appartment provided is in good quality. Some housekeeper services is really outstanding. The hotline and customer services is willing to help and show the heart on their work, which I would get the update quickly even the thing is NOT yet fix. In fact, I would still stay in London 4 more months, hope the services of Portland Brown Ltd can keep in this standard”

Helpful Report

(156) - Posted 9 years ago

Hi Ryan, Thank you so much for your feedback and your kind words; I will ensure they are shared with the Team here. We are happy to have you as a guest for a further 4 months and will strive to continue to provide a high level of service. Best wishes, Francesca Shepherd

Posted 9 years ago

“Ready to help, easy to contact, happy with cleaning every week, and arrival and departure arrangements”

Helpful Report

(91) - Posted 9 years ago

Hi Marijn, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Portland Brown was very responsive to all my requests and made me feel like home.”

Helpful Report

(89) - Posted 9 years ago

Dear Ana, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“My 3 month stay at New Providence Wharf was extremely pleasant. The apartment was great with all required amenities. I particularly found your customer service exceptional- very energetic, happy, helpful and prompt everytime I called. My only suggestion would be to have some forums for engaging with other guests as it helps to build a social network when staying in a new place.Thank you for a great stay.Cheers”

Helpful Report

(86) - Posted 9 years ago

Hi Vinit, Thank you for 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. Thank you as well for the suggestion, I have passed this onto our marketing team. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“We stayed with Portland Brown for nearly 9 months and the service provided by them has been wonderful despite the few hiccups we have. Kudos to the staff from the management, arrival coordinators, housekeeping, guest relations and maintenance for making the stay a pleasant one for us. I hope Portland Brown can continue to uphold their high service standards.”

Helpful Report

(71) - Posted 9 years ago

Hi Desmond, Thanks for your 5 star review! We are so glad you enjoyed your time with us. Our Guests comfort is our top priority and I am delighted to hear that you were happy with the service provided. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Hi Portland Brown, I really enjoyed my stay in Discovery Dock East for 3 months. Hope I can comeback soon and stay again in one of your apartments.”

Helpful Report

(84) - Posted 9 years ago

Hi Eric, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 9 years ago

“Helped with visitors who came to stay with extra bedding etc. Cleaning service excellent. Treats left for holiday events much appreciated for a long term stay”

Helpful Report

(198) - Posted 9 years ago

Hi Victoria, Thank you for your kind review. We are happy to see that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Of course the exceptional service sets the baseline. However the little things make the difference; small notes (from cleaners and with Christmas), small gifts every once in a while. I liked the stay very much. Thank you.”

Helpful Report

(153) - Posted 9 years ago

Dear Tom, Happy New Year! Thanks for the great review. We are so glad you enjoyed staying with us and hope we get to welcome you back again soon. Warm regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Portland Brown is fantastic. They have nice apartments all over London at reasonable prices. They do everything they can to make you feel at home. I mentioned I like down pillows. The next day the bed had two down pillows on it. Bottom line - if you are in London for more than a couple of weeks it is a no brainer - stay with Portland Brown.”

Helpful Report

(54) - Posted 9 years ago

Hi Daniel, Thank you for posting such a lovely review. I am delighted that you enjoyed your stay with us and found the staff to be helpful and willing to assist. It is always fabulous to read when our guests have an excellent stay and thank you for recommending us. We all look forward to seeing you soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Very prompt responses to any emails whether it was a question on the flat, maintenance issue, etc.”

Helpful Report

(85) - Posted 9 years ago

Dear Rachel, Thank you for your kind words. I'm glad you enjoyed your stay with us. Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Good Accommodation & Service”

Helpful Report

(44) - Posted 9 years ago

Hi Govind, Thank you for your review. We are so happy your stay was enjoyable and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

Portland Brown Ltd is rated 4.6 based on 542 reviews