Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, 22 Stokes Croft, Bristol
Rating: 4.56

4.6 Rating 541 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.6

Based on 541 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft,
22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 25th August 2026

Sachiko

Portland Brown Ltd 5 star review on 13th August 2026

Allison

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well-maintained apartments, clean facilities and responsive support team.”

Helpful Report

(91) - Posted 8 years ago

“You guys are excellent in providing all the services.”

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Posted 8 years ago

“Large appartement. Kitchen was really convenient and well equipped. May an effort to regulate temperature in the shower”

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Posted 8 years ago

“Everything was comfotable, they help with everything that I ask for in a really kind way. Really nice stay”

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(40) - Posted 8 years ago

“It was a really good service.”

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(198) - Posted 8 years ago

“Good cleaning service. Very tentative guest services that arranges whatever you need help with swiftly. Very friendly attitude. Very pleased. Good work!”

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(39) - Posted 8 years ago

“Very nice temporary flat. Excellent and timely service, including special touches like a welcome grocery box and on-request air mattress.”

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(46) - Posted 8 years ago

“They were very quick at responding and resolving any issues I had.”

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(41) - Posted 8 years ago

“I stayed with Portland Brown for 9 months. The service was amazing and the staff were always happy to help. The apartment was also lovely!”

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(157) - Posted 8 years ago

“Very friendly and helpful staff, great service. One weak point: wifi availability was very poor: during my 2-month stay I suffered from unavailable wifi on at least 8 days. I would strongly suggest Portland Brown make a better effort to provide uninterrupted wifi access to customers.”

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(61) - Posted 8 years ago

Hi John, Thank you so much for taking the time to provide feedback and for being so positive about the service the Team provides! I can only apologise for the intermittent internet connection you experienced. We have been trying to secure a new provider for this particular apartment and have been let down on numerous occasions but we continue to try to resolve the issue. However, in the interim you should most definitely have been provided with a temporary solution, such as a portable router which is 'topped up' by us whenever you need it to be. I am sorry if this was not the case or if the solution was not quite satisfactory! We understand just how crucial a good internet connection is to our guests and are continually looking to improve its reliability. Thank you again for your comments and we hope to welcome you back again in the future. Kind regards, Francesca Senior Brand Executive

Posted 8 years ago

“Another fantastic stay with Portland Brown @ Langley Court. The service and attention were impeccable during our 2 months stay. They never disappoint us so looking forward to my next stay with them.”

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(61) - Posted 8 years ago

“High calibre of service and prompt assistance. The cleaning service was excellent.”

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(76) - Posted 8 years ago

“The apartments are amazing and very well kept. The apartments are kept clean, prompt responses to queries and service requests. Just a heads-up the multiple email from different parts of the business may become overwhelming. Please try keep them at a minimum and perhaps have one point of contact.”

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(64) - Posted 8 years ago

Hi Thato, Thank you so much for your feedback; I'm so happy to hear that on the whole you were very really pleased with your Portland Brown experience. I've looked into how many times you were contacted during your stay and I can see it was it was more than we would expect. We are looking at ways in which we can improve our communications in the future. We always like to keep our guest informed, especially when we need to enter their apartments but I can see how it could become confusing. Thank you very much for bringing this to our attention and we are glad you enjoyed your stay with us In London. Best wishes, Francesca Senior Brand Executive

Posted 8 years ago

“Any assistance for help during my stay was met with efficient and friendly service. I was very impressed with the team.”

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(82) - Posted 8 years ago

Hi Emily, Thank you so much for your sparkling review! The team work very hard to provide the highest possible level of service and it's great to see it appreciated by our guests! Best wishes, Francesca Senior Brand Executive

Posted 8 years ago

“The accomodation provided by Portland Brown was very comfortable and cosy. The quality of service and support is really outstanding. The perfect choice for short term stay in London.”

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(54) - Posted 8 years ago

“Always responsive, genuinely cared about my well being since day 1!”

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(307) - Posted 8 years ago

“Flats are in very good condition and are well maintained. flats are at good location”

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(56) - Posted 8 years ago

“Execellent stay..”

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(71) - Posted 8 years ago

“Responsive and friendly staff. My apartment was nicely appointed and the weekly housekeeping was convenient and considerate. I had everything I needed and excellent support when I had inquiries or requests.”

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(79) - Posted 8 years ago

“Very helpful people. Good and swift service.”

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(33) - Posted 8 years ago

Portland Brown Ltd is rated 4.6 based on 541 reviews